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“Great hotel but”
Review of Melia Hanoi

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Melia Hanoi
Ranked #67 of 588 Hotels in Hanoi
Level 4 Contributor
30 reviews
13 hotel reviews
common_n_hotel_reviews_1bd8 13 helpful votes
“Great hotel but”
Reviewed 30 April 2014 via mobile

Really great hotel in good city position. Our bedroom was on the 17th floor and was really spacious with a very wide bed. Unfortunately I found the bed too hard. The bathroom was excellent but the bath was chipped and the sealant around the bath was awful. The breakfast was amazing and the staff were very attentive.

Stayed April 2014, travelled as a couple
Helpful?
Thank David R
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
MeliaHanoiHotel, General Manager at Melia Hanoi, responded to this review, 8 May 2014
Dear Valued Guest,

Thank you very much for choosing us as your “home away from home” and for your review about our hotel facilities and staff members.

We are glad to know that you enjoyed your stay with us. Our goal is always to make sure that all our guests have a very nice stay with us; to have achieved this goal is a real satisfaction and a great motivation for the Team.

However, I am sorry to read that the bed was not comfortable enough for you. Indeed, most of our guests prefer hard beds. However, for your next stay, please do not hesitate to inform us, we have the possibility to add a soft pad on top of the mattress. This option would make the mattress softer and more suitable for you.

Furthermore, I would like to inform you that we are currently up-grading our rooms. The bathroom is one of the areas to be improved.

Once again, our most sincere thanks for your comments. We look forward to welcoming you back soon.

Best regards,

Celine Guyomarc'h
General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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Rating summary
  • Location
  • Sleep Quality
  • Rooms
  • Service
  • Value
  • Cleanliness
Traveller tips help you choose the right room.   Room tips (276)
Date | Rating
  • Chinese (Traditional) first
  • Chinese (Simplified) first
  • Dutch first
  • English first
  • French first
  • German first
  • Greek first
  • Indonesian first
  • Italian first
  • Japanese first
  • Korean first
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English first
Redditch, United Kingdom
Level 4 Contributor
41 reviews
30 hotel reviews
common_n_hotel_reviews_1bd8 30 helpful votes
Reviewed 27 April 2014

Stayed three nights whilst on tour of Vietnam & Cambodia. Really good location with easy walking distance to old quarter/city centre and close to very good restaurants. The staff are very friendly and helpful. For some reason we were allocated a Level Deluxe room, which was really spacious very clean and beautifully appointed. Excellent buffet breakfast with with a mixture of Asian and Western food on offer. Overall we felt we were in a good quality 5* hotel

  • Stayed February 2014, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank Trejan_12
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
MeliaHanoiHotel, General Manager at Melia Hanoi, responded to this review, 8 May 2014
Dear Valued Guest,

Thank you very much for choosing us as your “home away from home” and for your great review.

We are glad to know that you really enjoyed your stay with us. Our goal is always to make sure that all our guests have a wonderful stay with us; to have achieved this goal is a real satisfaction and a great motivation for the Team.

Once again, our most sincere thank you for your comments. We look forward to welcoming you back in our hotel.

Best regards,

Celine Guyomarc'h
General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Ho Chi Minh City, Vietnam
Level 3 Contributor
14 reviews
8 hotel reviews
common_n_hotel_reviews_1bd8 5 helpful votes
Reviewed 22 April 2014

Customer service is good, staffs are nice and helpful. I'd been here 2 weeks for business travel, hotel have a good place near central of down town so convenience to go anywhere. I'll be back this hotel for next time travel in Hanoi.

  • Stayed April 2014, travelled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with Melia Hotels International

Helpful?
Thank NVietCuong
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
MeliaHanoiHotel, General Manager at Melia Hanoi, responded to this review, 25 April 2014
Dear Mr. Cuong,

Thank you very much for choosing us as your “home away from home” and for your nice comments about our hotel.

We are glad to know that you enjoyed your stay with us. Our goal is always to make sure that all our guests have a very nice stay; to have achieved this goal is a real satisfaction and a great motivation for the Team.

Once again, our most sincere thanks for your comments. We look forward to welcoming you back soon.

Best regards,

Celine Guyomarc'h
General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Mt. Eliza Victoria
Level 4 Contributor
35 reviews
9 hotel reviews
common_n_hotel_reviews_1bd8 21 helpful votes
Reviewed 19 April 2014 via mobile

We stayed here twice on our visit to Vietnam. First time they had made an error with our booking which they sorted out and on our return visit they upgraded our room so they had paid attention to the error. We enjoyed the location as it's 20 min walk to the old quarter. Great buffet breakfasts and good gym with fitness classes running .

Stayed March 2014, travelled as a couple
Helpful?
Thank seamer62
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
MeliaHanoiHotel, General Manager at Melia Hanoi, responded to this review, 25 April 2014
Dear Valued Guest,

Thank you very much for choosing us as your “home away from home” and for your review about our hotel.

We are glad to know that you enjoyed your stay with us. Our goal is always to make sure that all our guests have a very nice stay; to have achieved this goal is a real satisfaction and a great motivation for the Team.

Even I am glad to know that the error occurred during your first stay was fixed when you came back for the second stay, your comments have been shared with our Front Office Manager and our concerned staff have been reminded to be more attentive in order to avoid a similar situation to happen in the future. I am really sorry about this.

Once again, our most sincere thanks for your comments. We look forward to welcoming you back soon.

Best regards,

Celine Guyomarc'h
General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Kuala Lumpur, Malaysia
Level 4 Contributor
39 reviews
33 hotel reviews
common_n_hotel_reviews_1bd8 29 helpful votes
Reviewed 19 April 2014 via mobile

One of the affordable 5-star hotel in popular street in city centre. A lot of restaurants surrounding this area. Room is well maintained and please try international buffet dinner at the ground floor. For those people fancy for night entertainment, this is probably the right hotel since there is a nice bar at this hotel.

  • Stayed January 2014
    • Value
    • Location
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank cytan1974
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
MeliaHanoiHotel, General Manager at Melia Hanoi, responded to this review, 25 April 2014
Dear Valued Guest,

Thank you very much for choosing us as your “home away from home” and for your great review.

We are glad to know that you really enjoyed your stay with us. Our goal is always to make sure that all our guests have a wonderful stay; to have achieved this goal is a real satisfaction and a great motivation for the Team.

Once again, our most sincere thank you for your comments. We look forward to welcoming you back in our hotel.

Best regards,

Celine Guyomarc'h
General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Leicester, United Kingdom
Level 3 Contributor
10 reviews
7 hotel reviews
common_n_hotel_reviews_1bd8 5 helpful votes
Reviewed 18 April 2014

even though this hotel is popular for business users,the service amd location is great. staff are polite and helpful. and will go out their way to make your stay pleasant. only a 5 min walk to the lake,and 10 mins to the old quarter. cheaper hotels are available, but i enjoyed the space, comfort,and a good breakfast before heading out for the day.

Helpful?
Thank joey777
This review is the subjective opinion of an individual traveller and not of TripAdvisor LLC nor of its partners.
MeliaHanoiHotel, General Manager at Melia Hanoi, responded to this review, 25 April 2014
Dear Valued Guest,

Thank you very much for choosing us as your “home away from home” and for your nice comments about our hotel facilities and staff members.

We are glad to know that you enjoyed your stay with us. Our goal is always to make sure that all our guests have a very nice stay; to have achieved this goal is a real satisfaction and a great motivation for the Team.

Once again, our most sincere thanks for your comments. We look forward to welcoming you back soon.

Best regards,

Celine Guyomarc'h
General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC nor of its partners.
Hull
Level 4 Contributor
38 reviews
12 hotel reviews
common_n_hotel_reviews_1bd8 25 helpful votes
Reviewed 16 April 2014 via mobile

Spent 4 nights in the Melia, arrived early in the morning having previously asked for a high floor,the room wasn't ready but after a coffee in the lounge housekeeping staff sorted us out with the correct room. Staff very helpful, rooms spacious and comfortable. Restaurant excellent with food for everyone's taste. Buffet breakfast excellent. Perfect location for sightseeing by foot, or for those requiring a taxi the official ones are outside the main entrance.

Stayed March 2014, travelled with friends
Helpful?
Thank BonnieRoos
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
MeliaHanoiHotel, General Manager at Melia Hanoi, responded to this review, 25 April 2014
Dear Valued Guest,

Thank you very much for choosing us as your “home away from home” and for your great comments about our hotel service and our Team members.

We are glad to know that you really enjoyed your stay with us. Our goal is always to make sure that all our guests have a very nice stay with us; to have achieved this goal is a real satisfaction and a great motivation for the Team.

Once again, our most sincere thanks for your comments. We look forward to welcoming you back soon.

Best regards,

Celine Guyomarc'h
General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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Additional Information about Melia Hanoi

Property: Melia Hanoi
Address: 44 Ly Thuong Kiet Street, Hanoi 001235, Vietnam
Phone Number:
Region: Vietnam > Hanoi
Amenities:
Bar / Lounge Business Centre with Internet Access Fitness Centre with Gym / Workout Room Free High Speed Internet ( WiFi ) Free Parking Restaurant Room Service Spa Suites Swimming Pool Wheelchair access Airport Transportation
Hotel Style:
#13 Luxury Hotel in Hanoi
#23 Spa Hotel in Hanoi
#25 Business Hotel in Hanoi
#43 Romantic Hotel in Hanoi
#45 Family Hotel in Hanoi
Price Range (Based on Average Rates): £
Hotel Class:5 star — Melia Hanoi 5*
Number of rooms: 306
Official Description (provided by the hotel):
The luxurious Meliá Hanoi is located right in the city center of Hanoi, the diplomatic & financial district and close to the main tourist attractions: Quan Su Pagoda (100 m), Hanoi Grand Cathedral (500 m), the Hoan Kiem lake (500 m), the Opera House (500 m) and the Ho Chi Minh Mausoleum (1,5 km). The Hanoi Metropole Center and the International Center are located at 500 m distance, the Daeha Business Center is 3 km away. While in Hanoi, visit as well other nearby points of interest, such as: Han (28 km), the Perfume Pagoda (70 km), the ancient capital city Hoa Lu (100 km), Tam Do mountain resort (100 km) or the Halong Bay - one of the world's natural wonders and a UNESCO-designated World Heritage Site -. The hotel is well communicated by train (500 m) and airplane; the International Airport of Hanoi is 28 km away. ... more   less 
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Also Known As:
Melia Hanoi Hotel Hanoi
Sol Melia Hanoi
Hanoi Sol Melia
Melia Hotel Hanoi

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