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“Wonderful”
Review of Melia Hanoi

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Melia Hanoi
Ranked #77 of 607 Hotels in Hanoi
Reviewed 11 May 2014

Wonderful room Wonderful lobby Wonderful breakfast Wonderful location , miss here, Wonderful Wonderful room Wonderful lobby Wonderful breakfast Wonderful location , miss here, Wonderful Wonderful room Wonderful lobby Wonderful breakfast Wonderful location , miss here, Wonderful

  • Stayed: February 2014, travelled with family
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Thank d_long88
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
MeliaHanoiHotel, General Manager at Melia Hanoi, responded to this reviewResponded 20 May 2014

Dear Valued Guest,

Thank you very much for choosing us as your “home away from home” and for your great review.

We are glad to know that you had a WONDERFUL stay with us. This our goal and to have achieved it, is a real satisfaction and a great motivation for the Team.

Once again, our most sincere thank you for your comments. We look forward to welcoming you back in our hotel soon.

Best regards,

Celine Guyomarc'h
General Manager

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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942 - 948 of 2,042 reviews

Reviewed 8 May 2014

Large modern hotel in good location. Even the standard rooms are large and comfortable with all the usual facilities, including fairly fast wifi. Attentive service in the lounge and restaurant. Breakfasts were very good, but for the other meals there is very little on offer for vegetarians and nothing for vegans, which is disappointing for a Buddhist country. Good restaurants nearby though.

The conference facilities vary from a massive ballroom to a smaller function room with no windows. The hotel itself is impressive enough to invite high level government officials, if that is what you need! There is a large gym and an outdoor pool (not that i had the time to use them).

  • Stayed: May 2014, travelled on business
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1  Thank IanChandler
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
MeliaHanoiHotel, General Manager at Melia Hanoi, responded to this reviewResponded 20 May 2014

Dear Mr. Chandler,

Thank you very much for choosing us as your “home away from home” and for your nice comments.

We are glad to know that you enjoyed your stay with us. Our goal is always to make sure that all our guests have a very nice stay; to have achieved this goal is a real satisfaction and a great motivation for the Team.

Your comments regarding the need of more vegetarian options have been forwarded to our Executive Chef. We actually do have some vegetarian dishes included in our different buffets and menus but we might need to indicate those dishes more clearly.

Once again, our most sincere thanks for your comments. We look forward to welcoming you back soon.

Best regards,

Celine Guyomarc'h
General Manager

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 7 May 2014

I am often a visitor of Melia hotels and like the others also the Hanoi Melia is a Grand Hotel. The service is extraordinary and the staff is very friendly. The breakfast buffet is one of the best which i have ever seen and the Melia has also an extensive gym and a nice spa. Also the outside swimming pool has an adequate length to make a good swim and to refresh when it is hot in Hanoi. From my perspective, the Melia Hanoi has definitively 5 stars.

The upgraded me also to a vast suite room which is really very generous. But also the other rooms are relatively large.

One may say that the room fittings are relatively old, but i think that they have still taste and differ from all the uniform refurbished hotel rooms of other large chains. Opportunity for improvement is also the room menu card, I think that there should be a bit more vegetarian and vegan options.

Overall, i think that the ratings are unfair of the Melia. I think it deserves something between very good and excellent. I round it up to an excellent.

  • Stayed: May 2014, travelled on business
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Thank ElmarBacher
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
MeliaHanoiHotel, General Manager at Melia Hanoi, responded to this reviewResponded 20 May 2014

Dear Valued Guest,

Thank you very much for always choosing us as your “home away from home” and for your great comments about our hotel.

We are glad to know that you really enjoy your stay with us. Our goal is always to make sure that all our guests have a wonderful stay with us; to achieve this goal is a real satisfaction and a great motivation for the Team.

In particular, I have shared your comments regarding the need of more vegetarian options with our Executive Chef. We actually do have some vegetarian dishes included in our different buffets and menus but we might need to indicate those dishes more clearly.

Furthermore, I would like to inform you that we are currently up-grading our rooms. For your next stay you will definitely stay in one of them.

Once again, our most sincere thanks for your comments. We look forward to welcoming you back soon.

Best regards,

Celine Guyomarc'h
General Manager

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Reviewed 30 April 2014

Really great hotel in good city position. Our bedroom was on the 17th floor and was really spacious with a very wide bed. Unfortunately I found the bed too hard. The bathroom was excellent but the bath was chipped and the sealant around the bath was awful. The breakfast was amazing and the staff were very attentive.

Stayed: April 2014, travelled as a couple
Thank David R
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
MeliaHanoiHotel, General Manager at Melia Hanoi, responded to this reviewResponded 8 May 2014

Dear Valued Guest,

Thank you very much for choosing us as your “home away from home” and for your review about our hotel facilities and staff members.

We are glad to know that you enjoyed your stay with us. Our goal is always to make sure that all our guests have a very nice stay with us; to have achieved this goal is a real satisfaction and a great motivation for the Team.

However, I am sorry to read that the bed was not comfortable enough for you. Indeed, most of our guests prefer hard beds. However, for your next stay, please do not hesitate to inform us, we have the possibility to add a soft pad on top of the mattress. This option would make the mattress softer and more suitable for you.

Furthermore, I would like to inform you that we are currently up-grading our rooms. The bathroom is one of the areas to be improved.

Once again, our most sincere thanks for your comments. We look forward to welcoming you back soon.

Best regards,

Celine Guyomarc'h
General Manager

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Reviewed 27 April 2014

Stayed three nights whilst on tour of Vietnam & Cambodia. Really good location with easy walking distance to old quarter/city centre and close to very good restaurants. The staff are very friendly and helpful. For some reason we were allocated a Level Deluxe room, which was really spacious very clean and beautifully appointed. Excellent buffet breakfast with with a mixture of Asian and Western food on offer. Overall we felt we were in a good quality 5* hotel

  • Stayed: February 2014, travelled as a couple
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1  Thank Trejan_12
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
MeliaHanoiHotel, General Manager at Melia Hanoi, responded to this reviewResponded 8 May 2014

Dear Valued Guest,

Thank you very much for choosing us as your “home away from home” and for your great review.

We are glad to know that you really enjoyed your stay with us. Our goal is always to make sure that all our guests have a wonderful stay with us; to have achieved this goal is a real satisfaction and a great motivation for the Team.

Once again, our most sincere thank you for your comments. We look forward to welcoming you back in our hotel.

Best regards,

Celine Guyomarc'h
General Manager

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 22 April 2014

Customer service is good, staffs are nice and helpful. I'd been here 2 weeks for business travel, hotel have a good place near central of down town so convenience to go anywhere. I'll be back this hotel for next time travel in Hanoi.

  • Stayed: April 2014, travelled on business
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Review collected in partnership with Melia Hotels International
Thank NVietCuong
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
MeliaHanoiHotel, General Manager at Melia Hanoi, responded to this reviewResponded 25 April 2014

Dear Mr. Cuong,

Thank you very much for choosing us as your “home away from home” and for your nice comments about our hotel.

We are glad to know that you enjoyed your stay with us. Our goal is always to make sure that all our guests have a very nice stay; to have achieved this goal is a real satisfaction and a great motivation for the Team.

Once again, our most sincere thanks for your comments. We look forward to welcoming you back soon.

Best regards,

Celine Guyomarc'h
General Manager

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 19 April 2014

We stayed here twice on our visit to Vietnam. First time they had made an error with our booking which they sorted out and on our return visit they upgraded our room so they had paid attention to the error. We enjoyed the location as it's 20 min walk to the old quarter. Great buffet breakfasts and good gym with fitness classes running .

Stayed: March 2014, travelled as a couple
Thank seamer62
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
MeliaHanoiHotel, General Manager at Melia Hanoi, responded to this reviewResponded 25 April 2014

Dear Valued Guest,

Thank you very much for choosing us as your “home away from home” and for your review about our hotel.

We are glad to know that you enjoyed your stay with us. Our goal is always to make sure that all our guests have a very nice stay; to have achieved this goal is a real satisfaction and a great motivation for the Team.

Even I am glad to know that the error occurred during your first stay was fixed when you came back for the second stay, your comments have been shared with our Front Office Manager and our concerned staff have been reminded to be more attentive in order to avoid a similar situation to happen in the future. I am really sorry about this.

Once again, our most sincere thanks for your comments. We look forward to welcoming you back soon.

Best regards,

Celine Guyomarc'h
General Manager

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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Additional Information about Melia Hanoi

Address: 44B Ly Thuong Kiet Street, Hanoi 001235, Vietnam
Phone Number:
Region: Vietnam > Hanoi
Amenities:
Bar / Lounge Business Centre with Internet Access Casino and Gambling Fitness Centre with Gym / Workout Room Free High Speed Internet ( WiFi ) Free Parking Restaurant Room Service Spa Suites Swimming Pool Wheelchair access Airport Transportation
Hotel Style:
#1 Casino Hotel in Hanoi
#19 Luxury Hotel in Hanoi
#25 Business Hotel in Hanoi
#28 Spa Hotel in Hanoi
#42 Romantic Hotel in Hanoi
Price Range: £66 - £192 (Based on Average Rates for a Standard Room)
Hotel Class:5 star — Melia Hanoi 5*
Number of rooms: 306
Official Description (provided by the hotel):
Beautifully located in the heart of Vietnam’s capital, Meliá Hanoi welcomes all who are looking for splendid accommodation, first-class facilities, and warm service. Luxurious rooms and a wide array of facilities, from a state-of-the-art business center to an outdoor swimming pool, make the hotel a perfect choice for business or leisure. The Meliá Hanoi also offers diners a world of culinary delights to explore, from the international themed buffets of El Patio to the local flavors of El Oriental. Strategically located in Hanoi, the hotel stands a short distance from many key districts and major attractions such as the Hanoi Opera House, Old Quarter, Temple of Literature, and Ho Chi Minh Mausoleum. Celebrating the nation’s rich culture and traditions, including the natural wonder of Ha Long Bay, the hotel’s tour desk offers guests many ways to explore Vietnam. ... more   less 
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Also Known As:
Melia Hanoi Hotel Hanoi
Sol Melia Hanoi
Hanoi Sol Melia
Melia Hotel Hanoi

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