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All reviewsnice hotelold quarterlobby barstayed here for nightsopera housebuffet breakfasthotel restauranttour companyday tourhalong bayclean roomsphocentral locationhoan kiem laketaxistreetfi
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Reviewed 9 July 2013

The hotel service staffs are very attentive. Food is good too. Hotel building is a little old but amenities are in good condition. The only thing that is not up to standard is their spa and manicure. Therapist have no knowledge about manicure at all. Truly disappointing. Unless you have a good manicurist, please take off this service. Better off without it. My nails were ruined! I would return to this hotel when I go back for my next business trip but definitely no more trips to the spa this time.

  • Stayed: June 2013, travelled on business
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Thank june3g
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
SunwayHotelHanoi, General Manager at Sunway Hotel Hanoi, responded to this reviewResponded 22 July 2013

Dear Sir/ Madam,

Thank you for taking time to write such a complimentary review about Sunway Hotel Hanoi.
We are absolutely delighted to hear of your pleasant experience in our hotel on your recent trip to Hanoi. We have taken note of your comment regarding our spa services and will improve on the manicure services or even remove it as suggested. Please accept our apologies for the less-than- satisfactory manicure service. Your comments have been a tremendous encouragement to all of us here.

Please drop me a short note on your next trip to Sunway Hotel Hanoi so I can personally welcome you

Yours sincerely,

General Manager – Sunway Hotel Hanoi

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 7 July 2013

Quite far from main city. It says 4 star, but doesn't has swimming pool.
It took more than an hour for hotel staff to check us in. We asked for an extra bed since we were 3 adults, but they some how stuffed the 3rd bed, so no space to move around.
Good thing about this hotel is that the breakfast was very good.
I did asked for high floor non-smoking floor, but was rudely told by receptionist (girl with different English accent) that we will see. But later she didn't bothered about my this request & gave me smoking room
There was no hot water in bathroom, so have to call reception to fix the problem.

Room Tip: Be mentally prepared to wait for long before you are checked in
  • Stayed: June 2013, travelled with family
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Thank frmsgp
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
SunwayHotelHanoi, Guest Relations Manager at Sunway Hotel Hanoi, responded to this reviewResponded 12 July 2013

Dear Sir,

We thank you for taking time to register your comments and regret that we were not able to live up to your expectations

It is only through friends like you who would care to write that we get to know of our shortcomings. Please accept our apologies for the less than satisfactory experience during your check-in. As a matter of information the staff that attended to you has since left the hotel as it was her last week with the hotel when she attended to you.

On a brighter note we are happy to hear that you enjoyed & appreciated our excellent breakfast spread. As for the location it is a matter of preference and perception. While some may like to be right in the midst of the busy city and noise, others prefer the quiet surroundings of our location

We thank you again for your valuable comments and look forward to the opportunity of serving you again.

Yours sincerely,
Ecommerce Manager - Sunway Hotel Hanoi

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Reviewed 13 June 2013 via mobile

Sunway Hotel Hanoi is a good escape from the crazy streets of the city. We stayed here for two nights before the start of a tour and the hotel is a good solid 4 star facility.

Both the room and bathroom are of an above size and along with been clean are well maintained. WiFi was included and was strong and fast.

Breakfast for both days was a great selection of eastern and western offerings from the buffet. We didn't venture too far from the hotel but did take the 10 min walk to the mall which seemed to be one of the few calm places in Hanoi, the mall had the usual shops and a small supermarket.

Overall the Sunway was good value for money, clean and a good place to base yourself from.

  • Stayed: June 2013
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1  Thank NZer_on_tour
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
SunwayHotelHanoi, Public Relations Manager at Sunway Hotel Hanoi, responded to this reviewResponded 17 June 2013

Dear Sir/Madam,

Thank you for staying at the Sunway Hotel Hanoi on your recent holiday to Vietnam and for your valuable comments

We are glad that you appreciated the clean rooms, free WIFI and excellent buffet breakfast. Most of all your observation of the quiet location which provided the tranquility and calm in a busy city.
Your comments are such an encouragement to all of us here. It has been a joy serving you and to be able to contribute towards a memorable holiday for you..

Yours sincerely,

Ecommerce Manager – Sunway Hanoi Hotel

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Reviewed 5 June 2013

The hotel is at the end of the French quarter and quietly located. Rooms are nice and clean and staff are friendly and helpful. Hotel could be updated in certain areas but overall something to relax and stay in the right area in Hanoi. Breakfast buffet was acceptable but not to compare with other upscale hotels. Dinner buffet on the other hand was very good. The electric Car tour is quiet fun and we would recommend it to others. Just said there was no pool to relax in.

  • Stayed: May 2013, travelled as a couple
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Thank Ling T
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
SunwayHotelHanoi, Guest Relations Manager at Sunway Hotel Hanoi, responded to this reviewResponded 6 June 2013

Dear Sir/Madam,

Thank you for taking time to write such a wonderful review about Sunway Hotel Hanoi.
We are happy to know that you’ve had a pleasant and memorable holiday and appreciated the staff, service and facilities in general at Sunway.

Thank you again for choosing to stay at Sunway Hotel Hanoi and we look forward to serving you again in the not too distant future.

Yours sincerely,

Ecommerce Manager – Sunway Hanoi Hotel

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Reviewed 30 May 2013

Stayed for three days in May. The Hotel is lovely and quiet and the room size is fine for a short stay. As other reviewers have mentioned the evening buffet is very good value, also the breakfast is good. About a fifteen to twenty minutes walk to the lake and the old quarter. At the lake try the electric car tour, different trips available and a good way to see some of the sights, the ticket office is situated at the N.E of the lake, just across the road from the water puppet theatre. Try using a comparison site for room rates as I found a very good rate by doing this.

Room Tip: We stayed on the eighth floor, very quiet.
  • Stayed: May 2013, travelled as a couple
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Thank Ponsaun
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
SunwayHotelHanoi, Guest Relations Manager at Sunway Hotel Hanoi, responded to this reviewResponded 3 June 2013

Dear Sir/Madam,

We thank you for taking time to write to Tripadvisor and for your kind comments about our Hotel. We are glad you enjoyed our excellent buffet spread both for breakfast and dinner.

Your comments are a tremendous encouragement to all of us and have been disseminated to all our staff.Thank you again and looking forward to serving you or your friends again soon.

Yours sincerely,

Ecommerce Manager – Sunway Hotel Hanoi

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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