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Reviewed 9 July 2013

The location of the hotel is quite far away from the city, but good if you want to have a quite & good rest. The room is just standard, but the breakfast buffet is fortunately excellent. The facilities are reasonable.

  • Stayed: January 2013, travelled with family
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1  Thank Octovianus G
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
SunwayHotelHanoi, Guest Relations Manager at Sunway Hotel Hanoi, responded to this reviewResponded 12 July 2013

Dear Sir/Madam,

Thank you for taking time to write such a good and fair report about Sunway Hotel Hanoi.
Your comments about the location being quiet and peaceful are spot on although it is a mere 25 minutes walk or 10 minutes by taxi to Hoan Kiem lake & the city. Location is a matter of perspective and preference as you have correctly pointed out.

We are happy that you enjoyed our excellent buffet breakfast spread.

We thank you for staying with us and look forward to serving you again soon.

Yours sincerely,
Ecommerce Manager – Sunway Hanoi Hotel

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 9 July 2013 via mobile

I am a business traveller and i just checked in to sunway hotel at 7pm

Asked for recommendations for dinner and was led to the excellent indochine located 5
Mins away by taxi.

Thereafter, spent an hour in the gym, had my tea at the lounge, sent my wet gym gear for laundry service, took my 2 bananas and biscuits from the minibar. Guess what? Its all complimentary.

Sunway is beautiful in its way. It serves to delight. It may not be your flashy ferrari, its your dependable toyota. It performs consistently and the management over performs by throwing in freebies akin to sports rims, body kit.

I am sure that sunway tailors their customer retention program accordingly and you may not enjoy the same freebies as i do. I would like to assure you, that the beds are comfy and the service is top notch.

  • Stayed: July 2013
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Thank Cindy-KC
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
SunwayHotelHanoi, General Manager at Sunway Hotel Hanoi, responded to this reviewResponded 16 July 2013

Dear Sir/Madam,

Thank you for writing such a wonderful review about your stay at Sunway Hotel Hanoi.
We are delighted to hear of your pleasant experience with us and are happy that we have been able to contribute towards making your holiday in Hanoi and Sunway Hotel a memorable one. Your comments are a great encouragement to all of us. We will continue to deliver the same excellent service to all our guests as it is a joy & privilege to be able to do this.

Thank you once again for choosing to stay at Sunway Hotel Hanoi. We’d love to look after you again & your friends who may be coming this way

Yours sincerely,

General Manager – Sunway Hotel Hanoi

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 9 July 2013

The hotel service staffs are very attentive. Food is good too. Hotel building is a little old but amenities are in good condition. The only thing that is not up to standard is their spa and manicure. Therapist have no knowledge about manicure at all. Truly disappointing. Unless you have a good manicurist, please take off this service. Better off without it. My nails were ruined! I would return to this hotel when I go back for my next business trip but definitely no more trips to the spa this time.

  • Stayed: June 2013, travelled on business
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Thank june3g
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
SunwayHotelHanoi, General Manager at Sunway Hotel Hanoi, responded to this reviewResponded 22 July 2013

Dear Sir/ Madam,

Thank you for taking time to write such a complimentary review about Sunway Hotel Hanoi.
We are absolutely delighted to hear of your pleasant experience in our hotel on your recent trip to Hanoi. We have taken note of your comment regarding our spa services and will improve on the manicure services or even remove it as suggested. Please accept our apologies for the less-than- satisfactory manicure service. Your comments have been a tremendous encouragement to all of us here.

Please drop me a short note on your next trip to Sunway Hotel Hanoi so I can personally welcome you

Yours sincerely,

General Manager – Sunway Hotel Hanoi

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 7 July 2013

Quite far from main city. It says 4 star, but doesn't has swimming pool.
It took more than an hour for hotel staff to check us in. We asked for an extra bed since we were 3 adults, but they some how stuffed the 3rd bed, so no space to move around.
Good thing about this hotel is that the breakfast was very good.
I did asked for high floor non-smoking floor, but was rudely told by receptionist (girl with different English accent) that we will see. But later she didn't bothered about my this request & gave me smoking room
There was no hot water in bathroom, so have to call reception to fix the problem.

Room Tip: Be mentally prepared to wait for long before you are checked in
  • Stayed: June 2013, travelled with family
    • Value
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Thank frmsgp
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
SunwayHotelHanoi, Guest Relations Manager at Sunway Hotel Hanoi, responded to this reviewResponded 12 July 2013

Dear Sir,

We thank you for taking time to register your comments and regret that we were not able to live up to your expectations

It is only through friends like you who would care to write that we get to know of our shortcomings. Please accept our apologies for the less than satisfactory experience during your check-in. As a matter of information the staff that attended to you has since left the hotel as it was her last week with the hotel when she attended to you.

On a brighter note we are happy to hear that you enjoyed & appreciated our excellent breakfast spread. As for the location it is a matter of preference and perception. While some may like to be right in the midst of the busy city and noise, others prefer the quiet surroundings of our location

We thank you again for your valuable comments and look forward to the opportunity of serving you again.

Yours sincerely,
Ecommerce Manager - Sunway Hotel Hanoi

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 13 June 2013 via mobile

Sunway Hotel Hanoi is a good escape from the crazy streets of the city. We stayed here for two nights before the start of a tour and the hotel is a good solid 4 star facility.

Both the room and bathroom are of an above size and along with been clean are well maintained. WiFi was included and was strong and fast.

Breakfast for both days was a great selection of eastern and western offerings from the buffet. We didn't venture too far from the hotel but did take the 10 min walk to the mall which seemed to be one of the few calm places in Hanoi, the mall had the usual shops and a small supermarket.

Overall the Sunway was good value for money, clean and a good place to base yourself from.

  • Stayed: June 2013
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1  Thank NZer_on_tour
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
SunwayHotelHanoi, Public Relations Manager at Sunway Hotel Hanoi, responded to this reviewResponded 17 June 2013

Dear Sir/Madam,

Thank you for staying at the Sunway Hotel Hanoi on your recent holiday to Vietnam and for your valuable comments

We are glad that you appreciated the clean rooms, free WIFI and excellent buffet breakfast. Most of all your observation of the quiet location which provided the tranquility and calm in a busy city.
Your comments are such an encouragement to all of us here. It has been a joy serving you and to be able to contribute towards a memorable holiday for you..

Yours sincerely,

Ecommerce Manager – Sunway Hanoi Hotel

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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