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“Central”
Review of Sunway Hotel Hanoi

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Sunway Hotel Hanoi
Ranked #112 of 603 Hotels in Hanoi
Reviewed 24 January 2014 via mobile

I stayed here for 3 nights as part of a tour of Vietnam.
Check in was smooth, room clean, spacious and comfortable with large, hot powerful shower.
Free wifi within hotel is useful for sorting out all those photos you will no doubt be taking.
Breakfast selection very good - western and local. I stuck to the delicious soup every morning.
Get a map from reception and explore Hanoi on foot

Stayed: January 2014, travelled with friends
1  Thank lovehols4
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
SunwayHotelHanoi, Manager at Sunway Hotel Hanoi, responded to this reviewResponded 26 January 2014

Dear Sir/Madam,
Thank you for taking time to write such a complimentary review about Sunway Hotel Hanoi.
Your comments are great motivation for all of us and we are glad that you appreciated the excellent breakfast, comfortable rooms and service. We are glad to have been able to contribute positively towards making your holiday in Hanoi a memorable one.
Thank you for staying with us and we look forward to serving you again soon.
E-commerce Manager.
Sunway Hotel Hanoi.

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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409 - 415 of 785 reviews

Reviewed 13 January 2014

What a lovely country to visit. I started in the North and travelled to the South. In Hanoi I stayed at the Sunway hotel, very comfortable rooms, but watch the price of a bottle of wine ouch.
The service was excellent and the choice at breakfast amazing, from a bowl of cornflakes to a full stir fry Vietnamese style.
Comfortable bar with live music of a sort but pleasant enough to pass a little bit of time with friends in the evening.
Good location and ideal for the local shops and attractions.

  • Stayed: December 2013, travelled solo
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1  Thank jherbert043
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
SunwayHotelHanoi, Manager at Sunway Hotel Hanoi, responded to this reviewResponded 14 January 2014

Dear Sir/Madam,
Thank you for taking time to write such a complimentary review about Sunway Hotel Hanoi.
Your comments are great motivation for all of us and we are glad that we have been able to contribute positively towards making your holiday in Hanoi a memorable one.
Thank you for staying with us and we look forward to serving you again soon.
E-commerce Manager.
Sunway Hotel Hanoi.

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 7 January 2014

The rooms were very clean and very comfortable. The food was pretty mediocre for the caliber of hotel. The customer service was extremely hit and miss depending on which member of staff I was being attended to. Overall I enjoyed my time here but think a few small changes could make it a whole lot better.

  • Stayed: December 2013, travelled with family
    • Value
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1  Thank J0hnStevens123
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
SunwayHotelHanoi, Manager at Sunway Hotel Hanoi, responded to this reviewResponded 7 January 2014

Dear Sir,
Thank you for taking time to write such a complimentary review about Sunway Hotel Hanoi.
Your comments are great motivation for all of us and we are glad that we have been able to contribute positively towards making your holiday in Hanoi a memorable one.
Thank you for staying with us and we look forward to serving you again soon.
E-commerce Manager.
Sunway Hotel Hanoi.

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 3 January 2014

Upon changing hotel from the Calypso; this was a total disappointment. Arriving at the hotel entrance; it looks grand but when trying to check in; I was met by a guy in black suit who was all grumpy and did not even bother to smile or to offer me a map or anything. Upgrading to a deluxe room was a bad mistake but thats all they had to offer for a family of three.

The second day; a hotel front desk person by the name of Florian (if I can still remember) was all smiles and makes up for his helpfulness.

Would not stay again if I can help it, and I would recommend people to choose and look carefully elsewhere if you want a good service. Location is bad as well from the city.

Room Tip: Would not stay here if you can help it.
See more room tips
  • Stayed: December 2013, travelled with family
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1  Thank Lucy_Speed
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
SunwayHotelHanoi, Manager at Sunway Hotel Hanoi, responded to this reviewResponded 5 January 2014

Dear Madam,
Thank you for your valuable comments and for staying with us recently.
We regret we were not able to live up to your expectations.
We thank you for staying with us and it has been a pleasure serving you.
E-commerce Manager

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 1 January 2014

I were there since November - 2009 and still remembering everything which related to my staying. And now, Im back after 4 years on 27-December - 2013. Can not believe, everything has no changed : from my sweet room to all friendly staffs and excellent service. Especially the receptionist worked at front desk ( he was wearing the grey suit who was checked me in the hotel ) and the woman as houskeeper - Ms. Nguyen Hong : very helpful and always welcome me with warmly smiles. They treat me well with all their own warmest. I love Ha Noi, and Sunway hotel is a part of my long - lasting love. Everytime, I come back or staying here, I feel like Im being at my sweet home with all my memorable moments....

Nice rooom and nice street for you to enjoy or just wandering. Peaceful place to work or just hide youself after all....

  • Stayed: December 2013, travelled solo
    • Value
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Thank VivianLe253
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
SunwayHotelHanoi, Manager at Sunway Hotel Hanoi, responded to this reviewResponded 1 January 2014

Dear Madam,
Thank you for taking time to write such a complimentary review about Sunway Hotel Hanoi.
Your comments are great motivation for all of us and we are glad that we have been able to contribute positively towards making your holiday in Hanoi a memorable one.
Thank you for staying with us and we look forward to serving you again soon.
E-commerce Manager.
Sunway Hotel Hanoi.

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 28 December 2013 via mobile

Wifi works great everywhere!!
clean rooms, nice bathrooms, decent breakfast.
About a 10 minute cab from the Old Quarter (approx $3).
Our travel buddies didn't like the massage, but the spa is free for hotel guests (steam room, sauna, jacuzzi).

Stayed: December 2013, travelled as a couple
Thank sofiadujour
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
SunwayHotelHanoi, Manager at Sunway Hotel Hanoi, responded to this reviewResponded 29 December 2013

Dear Madam,

Thank you for taking time to write such a complimentary review about Sunway Hotel Hanoi.
Your comments are great motivation for all of us and we are glad that we have been able to contribute positively towards making your holiday in Hanoi a memorable one.
Thank you for staying with us and we look forward to serving you again soon.
E-commerce Manager.
Sunway Hotel Hanoi.

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 27 December 2013

Good central location, friendly and helpful staff - but a restaurant that far exceeded expectations. Try the fresh shellfish buffet - choose clams, prawns, mussels and have them cooked in front of you.

  • Stayed: November 2013, travelled solo
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Thank A13pea
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
SunwayHotelHanoi, Manager at Sunway Hotel Hanoi, responded to this reviewResponded 29 December 2013

Dear Sir,
Thank you for taking time to write such a complimentary review about Sunway Hotel Hanoi.
Your comments are great motivation for all of us and we are glad that we have been able to contribute positively towards making your holiday in Hanoi a memorable one. It is only through guests such as you who would care to write that we get to know of our shortcomings and improve.

Thank you for staying with us and we look forward to serving you again soon.
E-commerce Manager.
Sunway Hotel Hanoi.

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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Additional Information about Sunway Hotel Hanoi

Address: 19 Pham Dinh Ho Street, Hai Ba Trung District, Hanoi 10000, Vietnam
Phone Number:
Region: Vietnam > Hanoi
Amenities:
Bar / Lounge Business Centre with Internet Access Fitness Centre with Gym / Workout Room Free Breakfast Free High Speed Internet ( WiFi ) Restaurant Room Service Suites Airport Transportation
Hotel Style:
#37 Luxury Hotel in Hanoi
#50 Family Hotel in Hanoi
#58 Business Hotel in Hanoi
#64 Romantic Hotel in Hanoi
Price Range: £44 - £83 (Based on Average Rates for a Standard Room)
Hotel Class:4 star — Sunway Hotel Hanoi 4*
Number of rooms: 143
Official Description (provided by the hotel):
The Sunway Hotel Hanoi is the first all Club Room concept French Boutique Hotel in Hanoi, with easy access to the capital's commercial and business districts. Located at the quiet end of the French Old Quarter, away from the hustle of the busy city and yet only 28km away from the airport, Sunway Hotel Hanoi is also an excellent choice to explore this beautiful city. Together with our style of small yet meaningful personalized service, you will enjoy a pleasant stay with us every time. You are always more than "just business" to us. ... more   less 
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Also Known As:
Hanoi Sunway Hotel

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