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“First stop on honeymoon in Vietnam”
Review of Sunway Hotel Hanoi

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Sunway Hotel Hanoi
Ranked #105 of 586 Hotels in Hanoi
Grantham, United Kingdom
Level Contributor
72 reviews
11 hotel reviews
common_n_hotel_reviews_1bd8 46 helpful votes
“First stop on honeymoon in Vietnam”
Reviewed 30 June 2014 via mobile

This was our first experience in Vietnam and we were not quite sure what to expect. Hotel was ok, could have been better. Jet lagged n needed sleep but building work taking place on the floor above our room so constant sound off drilling n hammering. Not a good start complained n workmen ordered to stop at 4pm. It was emergency repair n manager apologised. Room smelt of cigarettes not strongly but definately an odour. Air con noisy especially at night. Bed large n comfortable. Room had a heart made out of rose petals n two swans made from the towels which looked lovely on the bed. Complimentary bottles of sealed water daily. No issues from staff with regard to us being same sex couple on honeymoon, accepted n treated the same as other guests. Resturant was overpriced n paid £66 for bottle of wine worth £25 in UK resturant! Ouch!!! Good enough location for exploring taxi only 2 dollars to the heart of things. Nice relaxing jazz bar where you could enjoy a drink and listen to local duo who were very good. Snack menu good value. Room service food tepid we were on 9th floor! Slightly disappointed with hotel others that are probably better. Would go elsewhere next time.

  • Stayed June 2014
    • Value
    • Location
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Christine and S... P
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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Rating summary
  • Sleep Quality
  • Location
  • Rooms
  • Service
  • Value
  • Cleanliness
Traveller tips help you choose the right room.   Room tips (107)
Date | Rating
  • Chinese (Traditional) first
  • Dutch first
  • English first
  • French first
  • German first
  • Indonesian first
  • Italian first
  • Japanese first
  • Korean first
  • Norwegian first
  • Portuguese first
  • Russian first
  • Spanish first
  • Turkish first
  • Any
English first
edinburgh uk
Level Contributor
20 reviews
7 hotel reviews
common_n_hotel_reviews_1bd8 22 helpful votes
Reviewed 15 June 2014

this hotel was booked as package through our tour company have to say we could find no fault with the hotel

staff were all very friendly and room was very clean with bath good air con

breakfast was acceptable and what you would expect from a tourist hotel

  • Stayed May 2014, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank cameronEdinburghUk
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
SunwayHotelHanoi, General Manager at Sunway Hotel Hanoi, responded to this review, 17 June 2014
Dear CameronEdinburghUK,

Thank you for taking time to write such a good review about Sunway Hotel Hanoi and your appreciation of our staff and excellent service.

Your comments are a great encouragement to all of us.

Thank you for staying with us and we look forward to serving you again soon.

George Teh
General Manager.
Sunway Hotel Hanoi.
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Riverside, California
Level Contributor
18 reviews
6 hotel reviews
common_n_hotel_reviews_1bd8 5 helpful votes
Reviewed 29 May 2014

Nice staff, friendly and helpful. Nice room, quaint, but suffice for your stay. Nice restaurant, friendly staff, Vietnamese, French and American style. Complimentary umbrellas available at the front door for temporary use during rainy season. Taxis needed for any excursions, but front doormen very helpful in obtaining necessary vehicles. If you're into the quisine, restaurants are available in walking distance.

  • Stayed September 2013, travelled with friends
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank Bob S
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
SunwayHotelHanoi, Guest Relations Manager at Sunway Hotel Hanoi, responded to this review, 4 June 2014
Dear Sir,
Thank you for taking time to write such a nice review about Sunway Hotel Hanoi.
Your comments are great motivation to all of us and we are glad that you appreciated our staff and excellent service.
Thank you for staying with us and we look forward to serving you again soon.
E-commerce Manager.
Sunway Hotel Hanoi.
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
UK
Level Contributor
31 reviews
14 hotel reviews
common_n_hotel_reviews_1bd8 28 helpful votes
Reviewed 26 May 2014

Sunway hotel. Hanoi
Very nice, very good staff, good location.
Shops and coffee house near by, went for a couple of walks around the area and felt very safe.
Would use again.
Cost us $4 taxi from centre of town & beer corner.

  • Stayed May 2014, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
2 Thank quinny59
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
SunwayHotelHanoi, Manager at Sunway Hotel Hanoi, responded to this review, 27 May 2014
Dear Madam,
Thank you for taking time to write such a nice review about Sunway Hotel Hanoi.
Your comments are great motivation to all of us and we are glad that you appreciated our staff, excellent service and good location.
Thank you for staying with us and we look forward to serving you again soon.
E-commerce Manager.
Sunway Hotel Hanoi.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
London, United Kingdom
Level Contributor
3 reviews
common_n_hotel_reviews_1bd8 1 helpful vote
Reviewed 25 May 2014

In quite a poor part of the town, about 15 minutes walk to the nearest attractions. Need taxi or cyclo to many attractions. Restaurant serves good choice of breakfast but all food is halal so does not cater for non halal guests.I would expect this in a Muslim country but not in Vietnam. Buffet dinner was overpriced at $18 per person (this was apparently with 50% discount) - very expensive for Vietnam.

We had a late flight and had to pay $6 to use the shower in the spa before leaving. Guests have access to the spa but tend to be out sightseeing and therefore do not have time to use the spa. I would like to suggest a complimentary ticket system for the spa which guests could use after check out if needed. This would be fair to guests like us who did not use the spa at all but had to pay to shower before leaving in the evening.

Room Tip: Lower floors have poor view.
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  • Stayed May 2014, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Barbara326
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
SunwayHotelHanoi, Manager at Sunway Hotel Hanoi, responded to this review, 27 May 2014
Dear Madam,
Thank you for your valuable comments and taking time to write such a fair review about Sunway Hotel Hanoi.
We have taken note of your comments about the spa and will consider your recommendations for implementation.

Thank you for staying with us and we look forward to serving you again soon.
E-commerce Manager.
Sunway Hotel Hanoi.
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Virginia Beach, Virginia, USA
Level Contributor
232 reviews
52 hotel reviews
common_n_hotel_reviews_1bd8 32 helpful votes
Reviewed 13 May 2014

Enjoyed our stay at a better than expected hotel in the middle of Hanoi. On a quiet side street making sleep easy, yet close to good eateries, walking distance to many sites including the lake in the middle of the city, as well as shopping areas. Although a bit far to walk to the old district, but taxi's are cheap. Hotel offers a very large breakfast, although with an understandable Asian bias.

Room Tip: Higher floors are better.
See more room tips
  • Stayed May 2014, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Olli S
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
SunwayHotelHanoi, Manager at Sunway Hotel Hanoi, responded to this review, 27 May 2014
Dear Sir,
Thank you for taking time to write such a wonderful review about Sunway Hotel Hanoi.

We are happy to note that you enjoyed the location and the quiet and serene surrounding in this part of town yet close to all the facilities and places of interest. Also glad our doubled glazed windows in all rooms kept out the noise for your peaceful sleep. Have noted your comments on our extensive breakfast too.

It has been our pleasure serving you and we thank you again for staying with us.

Guest Relations Manager.
Sunway Hotel Hanoi.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Greater Perth, Australia
Level Contributor
16 reviews
7 hotel reviews
common_n_hotel_reviews_1bd8 24 helpful votes
Reviewed 10 May 2014

Nice hotel,although a little overpriced I thought.
Rooms clean and made up every day.
Staff are very good with organising tours, cyclos very cheap through them.
Beautiful breakfast.i booked 3 extra nights online and some how my breakfasts were not included,so breakfast was a bit pricy at 400.000 dongs.
Although dinner there was great and very cheap at 150.000 dong.

Room Tip: No complaints about my room.
See more room tips
  • Stayed May 2014, travelled solo
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank tracy m
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
SunwayHotelHanoi, Manager at Sunway Hotel Hanoi, responded to this review, 27 May 2014
Dear Madam,
Thank you for taking time to write such a nice review about Sunway Hotel Hanoi.
Your comments are great motivation to all of us and we are glad that you appreciated our staff, delicious buffet breakfast and dinner.

We are glad to have contributed positively towards your memorable holiday in Hanoi.
Thank you for staying with us and we look forward to serving you again soon.
E-commerce Manager.
Sunway Hotel Hanoi.
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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Additional Information about Sunway Hotel Hanoi

Property: Sunway Hotel Hanoi
Address: 19 Pham Dinh Ho Street, Hai Ba Trung District, Hanoi 10000, Vietnam
Phone Number:
Region: Vietnam > Hanoi
Amenities:
Bar / Lounge Business Centre with Internet Access Fitness Centre with Gym / Workout Room Free Breakfast Free High Speed Internet ( WiFi ) Restaurant Room Service Spa Suites Airport Transportation
Hotel Style:
#33 Luxury Hotel in Hanoi
#42 Spa Hotel in Hanoi
#57 Business Hotel in Hanoi
#64 Family Hotel in Hanoi
#65 Romantic Hotel in Hanoi
Price Range (Based on Average Rates): £
Hotel Class:4 star — Sunway Hotel Hanoi 4*
Number of rooms: 145
Official Description (provided by the hotel):
The Sunway Hotel Hanoi is an award winning international 4-star hotel, with easy access to Hanoi's commercial and business districts. Located at the quiet end of the French Old Quarter, away from the hustle of the busy city and yet only 28km away from the airport, Sunway Hotel Hanoi is also an excellent choice to explore this beautiful city. Together with our style of small yet meaningful personalized service, you will enjoy a pleasant stay with us every time. You are always more than "just business" to us. ... more   less 
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Also Known As:
Hanoi Sunway Hotel

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