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“Very kind staff”
Review of Sunway Hotel Hanoi

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Sunway Hotel Hanoi
Ranked #105 of 586 Hotels in Hanoi
Guri, South Korea
Level Contributor
1,690 reviews
68 hotel reviews
common_n_hotel_reviews_1bd8 376 helpful votes
“Very kind staff”
Reviewed 4 August 2014

CC ( 2014.07.31 )
I and my son arrived there at late night and they welcomed us.This hotel was a little apart from main street. So we walked so far next day, but we didn't care. The room was clean ( except undrained bathroom ) and hotel's condition was good. Especially, the staff was very kind, and tried to solve our demand. Very good hotel, and we leaved with good memory.

  • Stayed July 2014, travelled with family
    • Location
    • Sleep Quality
    • Service
Helpful?
Thank HanJuyoung
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
SunwayHotelHanoi, General Manager at Sunway Hotel Hanoi, responded to this review, 14 August 2014
Dear CYC779 Guri, South Korea,

Thank you for taking time to write such a nice review about Sunway Hotel Hanoi.

Your comments are great encouragement to all of us and we thank you for your appreciation of our staff and good service.
.
We have taken note of your feedback on the slow drainage in the bathroom which has since been repaired .

Thank you again and we look forward to serving you again soon.

George Teh
General Manager.
Sunway Hotel Hanoi.
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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727 reviews from our community

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Rating summary
  • Sleep Quality
  • Location
  • Rooms
  • Service
  • Value
  • Cleanliness
Traveller tips help you choose the right room.   Room tips (107)
Date | Rating
  • Chinese (Traditional) first
  • Dutch first
  • English first
  • French first
  • German first
  • Indonesian first
  • Italian first
  • Japanese first
  • Korean first
  • Norwegian first
  • Portuguese first
  • Russian first
  • Spanish first
  • Turkish first
  • Any
English first
Sydney, Australia
Level Contributor
31 reviews
14 hotel reviews
common_n_hotel_reviews_1bd8 13 helpful votes
Reviewed 1 August 2014 via mobile

Stayed here 1x night at the start of our tour and very much enjoyed our short stay. Room was more than adequate (great shower!), friendly staff, good location and over all a great small hotel. Would happily return should we head back to Hanoi again.

Stayed July 2014, travelled with friends
Helpful?
1 Thank Simon J
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
SunwayHotelHanoi, General Manager at Sunway Hotel Hanoi, responded to this review, 5 August 2014
Dear Simon J,

Thank you for taking time to write such a nice review about Sunway Hotel Hanoi.
Your comments are great motivation to all of us and we are glad that you appreciated our good location, friendly staff and excellent service.
Thank you for staying with us and we look forward to serving you again soon.

George Teh
General Manager.
Sunway Hotel Hanoi.
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Calgary, Canada
Level Contributor
245 reviews
49 hotel reviews
common_n_hotel_reviews_1bd8 78 helpful votes
Reviewed 30 July 2014

We were here for 2 nights and did enjoy the hotel. It is in a very good location, easy to walk to many food places around.

The hotel is very well kept up, the rooms were very clean and breakfast was fabulous.

The rooms are tight. We did not have much room to move around.

The English at this hotel was excellent. Staff engaged me in conversation and encouraged my thank yous in Vietnamese.

  • Stayed July 2014, travelled with family
    • Value
    • Location
    • Service
Helpful?
Thank Trevor D
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
SunwayHotelHanoi, General Manager at Sunway Hotel Hanoi, responded to this review, 3 August 2014
Dear Trevor D Calgary,

Thank you for taking time to write such a nice review about Sunway Hotel Hanoi.
Your comments are great motivation to all of us and we are glad that you appreciated our good location, buffet breakfast, good staff and excellent service.

We are glad the English lessons that we provide for the staff is paying off and their confidence have improved by leaps and bounds.

Thank you for staying with us and we look forward to serving you again soon.

George Teh
General Manager.
Sunway Hotel Hanoi.
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Traralgon, Australia
Level Contributor
5 reviews
3 hotel reviews
Reviewed 28 July 2014 via mobile

We stayed here at the beginning of our tour in Vietnam. The hotel was clean and the rooms were comfortable with working a/c.
The breakfast was fantastic with a large selection of Asian, French and western style food and the service was also good.
The location of the hotel was not bad but was also not the best either. It was a bit of a walk to the markets but overall a great place to stay :)

Stayed June 2014, travelled as a couple
Helpful?
Thank Lcbro
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
SunwayHotelHanoi, General Manager at Sunway Hotel Hanoi, responded to this review, 30 July 2014
Dear Lcbro Traralgon,

Thank you for taking time to write such a good review about Sunway Hotel Hanoi and your appreciation of our buffet breakfast and excellent service.

Your comments are a great encouragement to all of us.

Thank you for staying with us and we look forward to serving you again soon.

George Teh
General Manager.
Sunway Hotel Hanoi.
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Adelaide, Australia
2 reviews
common_n_hotel_reviews_1bd8 10 helpful votes
Reviewed 6 July 2014

A big disappointment. There is no swimming pool. The entrance is marked by rubbish everywhere. The hotel is facing the houses occupied by the poorest of the poor in Vietnam. We asked for two tea bags and were told that we were entitled to only two per day. Simply obnoxious. There are much better 4 star properties available in Hanoi at the same price. Try it at your own risk.

Room Tip: Not even a single room in the hotel has any view.
See more room tips
  • Stayed July 2014, travelled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
3 Thank Amarjit A
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Derby, United Kingdom
Level Contributor
39 reviews
19 hotel reviews
common_n_hotel_reviews_1bd8 29 helpful votes
Reviewed 3 July 2014

A modern style hotel in busy downtown Hanoi, the surrounding buildings are a bit grotty and run down, but the hotel is comfortable with standard room layout.Very good selection of Asian or Western buffet breakfast. Quite a long walk from the old quarter but the doorman is very helpful in ordering taxis to take you to the sights including the War Museum. Our party were delighted with 2 for 1 happy hour at the bar, and some entertainment in the evening.

  • Stayed June 2014, travelled solo
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank keith b
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
SunwayHotelHanoi, General Manager at Sunway Hotel Hanoi, responded to this review, 30 July 2014
Dear keith b Derby,

Thank you for taking time to write such a good review about Sunway Hotel Hanoi and your appreciation of our buffet breakfast, helpful staff and excellent service.

Your comments are a great encouragement to all of us.

Thank you for staying with us and we look forward to serving you again soon.

George Teh
General Manager.
Sunway Hotel Hanoi.
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Grantham, United Kingdom
Level Contributor
72 reviews
11 hotel reviews
common_n_hotel_reviews_1bd8 46 helpful votes
Reviewed 30 June 2014 via mobile

This was our first experience in Vietnam and we were not quite sure what to expect. Hotel was ok, could have been better. Jet lagged n needed sleep but building work taking place on the floor above our room so constant sound off drilling n hammering. Not a good start complained n workmen ordered to stop at 4pm. It was emergency repair n manager apologised. Room smelt of cigarettes not strongly but definately an odour. Air con noisy especially at night. Bed large n comfortable. Room had a heart made out of rose petals n two swans made from the towels which looked lovely on the bed. Complimentary bottles of sealed water daily. No issues from staff with regard to us being same sex couple on honeymoon, accepted n treated the same as other guests. Resturant was overpriced n paid £66 for bottle of wine worth £25 in UK resturant! Ouch!!! Good enough location for exploring taxi only 2 dollars to the heart of things. Nice relaxing jazz bar where you could enjoy a drink and listen to local duo who were very good. Snack menu good value. Room service food tepid we were on 9th floor! Slightly disappointed with hotel others that are probably better. Would go elsewhere next time.

  • Stayed June 2014
    • Value
    • Location
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Christine and S... P
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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Additional Information about Sunway Hotel Hanoi

Property: Sunway Hotel Hanoi
Address: 19 Pham Dinh Ho Street, Hai Ba Trung District, Hanoi 10000, Vietnam
Phone Number:
Region: Vietnam > Hanoi
Amenities:
Bar / Lounge Business Centre with Internet Access Fitness Centre with Gym / Workout Room Free Breakfast Free High Speed Internet ( WiFi ) Restaurant Room Service Spa Suites Airport Transportation
Hotel Style:
#33 Luxury Hotel in Hanoi
#42 Spa Hotel in Hanoi
#57 Business Hotel in Hanoi
#64 Family Hotel in Hanoi
#65 Romantic Hotel in Hanoi
Price Range (Based on Average Rates): £
Hotel Class:4 star — Sunway Hotel Hanoi 4*
Number of rooms: 145
Official Description (provided by the hotel):
The Sunway Hotel Hanoi is an award winning international 4-star hotel, with easy access to Hanoi's commercial and business districts. Located at the quiet end of the French Old Quarter, away from the hustle of the busy city and yet only 28km away from the airport, Sunway Hotel Hanoi is also an excellent choice to explore this beautiful city. Together with our style of small yet meaningful personalized service, you will enjoy a pleasant stay with us every time. You are always more than "just business" to us. ... more   less 
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Also Known As:
Hanoi Sunway Hotel

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