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“Fabulous”
Review of Pullman Hanoi

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Pullman Hanoi
Ranked #99 of 581 Hotels in Hanoi
Certificate of Excellence
Surfers Paradise, Australia
Level Contributor
3 reviews
common_n_hotel_reviews_1bd8 2 helpful votes
“Fabulous”
Reviewed 28 April 2014

We stayed at the pullman for 8 nights in April 2014 this resort was lovely beds were comfy ,room was a good size and the food was also great plent of variety for breakfast I would hesitate to recommend this resort the staff we wonderful could do enough for you defiantly 5stars :)

  • Stayed April 2014, travelled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank Robyn N
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Pullman-Hanoi, General Manager at Pullman Hanoi, responded to this review, 7 July 2014
Dear Robyn N,

We would like to thank you very much for your nice review. This is always a pleasure to read that we met our guests’ expectations.

We look forward to seeing you soon at Pullman Hanoi and we wish you safe travels.

Sincerely,

Pieter De Weerd,
General Manager
Pullman Hanoi
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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611 reviews from our community

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Rating summary
  • Sleep Quality
  • Location
  • Rooms
  • Service
  • Value
  • Cleanliness
Traveller tips help you choose the right room.   Room tips (87)
Date | Rating
  • Chinese (Traditional) first
  • Chinese (Simplified) first
  • Dutch first
  • English first
  • French first
  • German first
  • Indonesian first
  • Italian first
  • Japanese first
  • Korean first
  • Portuguese first
  • Russian first
  • Spanish first
  • Vietnamese first
  • Any
English first
2 reviews
common_n_hotel_reviews_1bd8 1 helpful vote
Reviewed 27 April 2014

One of the best hotel on my business trips for the last 15 years. Staff was very kind more than you normal experience in a 5 star hotel. I have stayed on all the best hotel in south east asia and i even think Pullman is better than Paninsula - Hong kong, shangri la - Manila and many more. So if you looking for a good experience and a pleasant stay then choose Pullman in Hanoi:)

  • Stayed April 2014
    • Value
    • Location
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Jesper B
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Pullman-Hanoi, General Manager at Pullman Hanoi, responded to this review, 7 July 2014
Dear Mr. Jesper B,

We very much appreciate your comments regarding your stay at the Pullman Hanoi. It is always a pleasure to receive such a positive feedback.

We shared your comments with our team. Your very kind feedback is still serving as an encouragement to all of us as we strive to continuously improve the quality of our services.

Thank you again for sharing your experience and we hope to see you soon at Pullman Hanoi.

Sincerely,

Pieter De Weerd,
General Manager
Pullman Hanoi
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Beijing, China
Level Contributor
29 reviews
20 hotel reviews
common_n_hotel_reviews_1bd8 16 helpful votes
Reviewed 26 April 2014 via mobile

I stay in this hotel for 3 nights the hotel is nice a little old the room are slightly renovated but is carpet everywhere and the cabin shower is licking, it was not to bad for buisness stay i will not stay there if it would be for romantic holiday, the breakfast was good with a nice selection of Asian and western food, one of the main reason i give 4 stars, is the staff their are extremely efficient and helpful and their English level are more than expected. I forgot to mention don't order pizza after 10 pm it was the worst pizza i eat for long time and trust me i life in china, i put a post it on the dish to mention it but nobody react anyway avoid room service

Stayed April 2014, travelled on business
Helpful?
Thank Johannoberson
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Pullman-Hanoi, General Manager at Pullman Hanoi, responded to this review, 8 May 2014
Dear Johannoberson,

Thank you for taking time to give us a very detailed review on tripadvisor.com.

It is really an encouragement to receive positive feedback towards our breakfast buffet and the attentiveness of our staff.

Please accept our sincere apologies for the couple of issues you have encountered during your stay. Following your comment, several meetings were held with the concerned departments in order to find appropriate solutions regarding the leak in your shower, as well as improving the taste of our pizzas.

Please do not hesitate to contact us if you plan to come back to Hanoi. It will be a pleasure to welcome you again.

Yours sincerely, and we wish you safe travels,

Pieter de Weerd
General Manager
Pullman Hanoi
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Milton Keynes, United Kingdom
Level Contributor
152 reviews
21 hotel reviews
common_n_hotel_reviews_1bd8 41 helpful votes
Reviewed 25 April 2014

Stayed for two nights at beginning of an Indochina tour. Nice hotel but not ideally located for Hanoi tourism. Excellent rooms, good food, but notable mostly for very friendly, obliging and helpful staff.

  • Stayed March 2014, travelled as a couple
    • Value
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Helpful?
Thank David B
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Pullman-Hanoi, General Manager at Pullman Hanoi, responded to this review, 8 May 2014
Dear dkbgod,

Thank you for your review on tripadvisor.com.

We are glad to hear that you have enjoyed your 2 nights stay with us.

It is true that the hotel is not located in the old quarter, however it is still within a very close to several sightseeing’s such as the famous Temple of Literature, the Ho Chi Minh Mausoleum and the One pillar Pagoda..

It is a great pleasure to all members of the Pullman Hanoi to know that their service efforts are recognised and appreciated by our guest.

Thank you very much again and should have another chance to visit the city, it’s a delight to welcome you back.

Sincerely, and we wish you safe travels,

Pieter de Weerd
General Manager
Pullman Hanoi
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Bengaluru, India
Level Contributor
31 reviews
15 hotel reviews
common_n_hotel_reviews_1bd8 13 helpful votes
Reviewed 23 April 2014

I stayed in this Hotel for 1 month.

Nice rooms - spacious and comfortable.
Good gymn. Sauna and Jacuzi is available.
Spa is there.
Nice swimming pool.
Very good service and safety is there.

Good breakfast buffe.

Dinner choices are very limited.

  • Stayed April 2014, travelled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank zazee14
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Pullman-Hanoi, General Manager at Pullman Hanoi, responded to this review, 8 May 2014
Dear zazee14,

Thank you for your nice feedback and for choosing the Pullman during your long last visit. It was our pleasure to host you for a month in Hanoi.)

We really appreciate your comments towards our spacious & comfortable room, nice Fit & Spa, the pool and the service.

I have shared your note about the limited offer for dinner with our executive chef and we will try to extend our offer so our long stay guests can benefit a larger culinary experience.

Thank you very much and (with) best regards, and we wish you safe travels,


Pieter de Weerd
General Manager
Pullman Hanoi
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Sydney, Australia
Level Contributor
135 reviews
70 hotel reviews
common_n_hotel_reviews_1bd8 95 helpful votes
Reviewed 22 April 2014

We decided to try out the Pullman when we returned to Hanoi after our Halong Bay trip - we'd previously stayed at their Accor sister, the Softel Metropole.

As our car took us to the hotel, we realised that this was a decent trip from the Old Quarter of Hanoi - when you are looking at a map it can be hard to get perspective, but if you stay here then you are a taxi ride away from the tourist sights of Hanoi.

The hotel itself is nice and impressive. Check in was friendly and efficient, and we were upgraded to a suite, which was a great surprise! (and the doorman told me I looked like George Clooney, so he won me over immediately!!)

The Suite itself was HUGE! A separate living room with large couch and desk with a bay window overlooking the city and. The bedroom was massive with a large bed. There is an en suite in the bedroom and separate toilet off the living room. The mini bar was complimentary (!!) - there were a few drinks and snacks in there, and we had use of the Club Lounge.

The lounge was nice - we were the only ones there most of the time. There was plenty of food and a regular stream of drinks. The staff were really lovely and helpful.

Given we were so far out from the Hanoi action (and a little tired with an early start the following day) we decided to eat at the hotel restaurant. Had the a la carte Vietnamese menu which was nice.

Breakfast - there was loads to choose from and it was very tasty. No complaints at all!

Overall, this is a nice hotel but a bit out of the way so definitely more for business travellers.

  • Stayed April 2014, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Chris W
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Pullman-Hanoi, General Manager at Pullman Hanoi, responded to this review, 8 May 2014
Dear Chris W,

Thank you for your detailed and generous comments given to Pullman Hanoi after your stay with us. We are delighted to read your review with positive feedback, especially with regards to the suite, the benefit of our Executive Lounge, the friendly staff, the breakfast buffet and the a-la-carte Vietnamese menu.

Mr. Chris Clooney, I will surely pass your comments to all of our colleagues at Pullman Hanoi and believe that it would serve as a big encouragement to all of us.

Thank you very much again and we look forward to welcoming you back soon on your next Hanoi visit (when you have a reason to visit Hanoi again).

With warm regards, and we wish you safe travels,

Pieter de Weerd
General Manager
Pullman Hanoi
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Hanoi, Vietnam
Level Contributor
106 reviews
106 hotel reviews
common_n_hotel_reviews_1bd8 87 helpful votes
Reviewed 15 April 2014

I like the Pullman. I liked it when it was the Horison, too. It has a nice, big open lobby area that's very inviting. When they switched over from the Horison to the Pullman, they changed a lot of the interior furnishings and added in these more "modern" chairs and couches. They aren't bad, but I preferred the old style a bit better.

The rooms are nice and clean with desks in them for working and wifi that gets the job done. I was very satisfied with my room, and it actually isn't too noisy (something you definitely need to look for in Hanoi, where street noise can ruin a good nights sleep).

The hotel is located just a bit away from the Old Quarter, which may or may not be bad depending on what you are interested in. It's close to the large Kim Ma street, so you're by no means isolated here, but it won't have as good walking access as a hotel in the center of the Old Quarter. But again, this is Hanoi, it's easy enough to get around and you really aren't far from anything.

Recommended for business.

  • Stayed July 2013, travelled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank BanhRan
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Pullman-Hanoi, General Manager at Pullman Hanoi, responded to this review, 8 May 2014
Dear BanhRan,

Thank you for taking your time writing about Pullman Hanoi on tripadvisor.

We are pleased to know that you have had an enjoyable time while staying in our nice, clean and quite rooms. It is good to know you find them conveniently & well equipped for your business. We are also glad to hear that you might have balanced experience whilst finding leisure moment exploring the Old Quarter and Kim Ma street which are just some minutes away from the hotel.

BanhRan, as Pullman is Leisure whereby we strive hard to bring in the balance between Business & Leisure, your comments are much appreciated so that we can continuously improve our quality of service.

Thank you very much again for your review, we look forward to welcoming you again in the near future (and we would welcome you back until the time permits.)

With warm regards, and we wish you safe travels.

Pieter de Weerd
General Manager
Pullman Hanoi
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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Additional Information about Pullman Hanoi

Property: Pullman Hanoi
Address: 40 Cat Linh Street, Hanoi 10000, Vietnam (Formerly Hanoi Horison Hotel)
Region: Vietnam > Hanoi
Amenities:
Bar / Lounge Business Centre with Internet Access Fitness Centre with Gym / Workout Room Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Restaurant Room Service Shuttle Bus service Spa Suites Swimming Pool Wheelchair access
Hotel Style:
Ranked #99 of 581 Hotels in Hanoi
Price Range (Based on Average Rates): £
Hotel Class:5 star — Pullman Hanoi 5*
Number of rooms: 242
Official Description (provided by the hotel):
Within close proximity to government, diplomatic and business offices and a 10 minute drive to the traditional charm of Old Hanoi the hotel’s location provides easy access to discover the city. The Pullman Hanoi offers guests a choice of 242 recently refurbished rooms with the Signature Pullman bedding in Deluxe and Executive rooms, an all day dining restaurant and bar. Comprehensive meeting facilities for up to 700 delegates, a 24hr Fit Lounge and complimentary WIFI. ... more   less 
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