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“enjoyed it”
Review of Pullman Hanoi

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Pullman Hanoi
Ranked #99 of 591 Hotels in Hanoi
Certificate of Excellence
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636 reviews from our community

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Rating summary
  • Sleep Quality
  • Location
  • Rooms
  • Service
  • Value
  • Cleanliness
Traveller tips help you choose the right room.   Room tips (93)
Date | Rating
  • Chinese (Traditional) first
  • Chinese (Simplified) first
  • Dutch first
  • English first
  • French first
  • German first
  • Indonesian first
  • Italian first
  • Japanese first
  • Korean first
  • Portuguese first
  • Russian first
  • Spanish first
  • Vietnamese first
  • Any
English first
Singapore
Level 6 Contributor
119 reviews
37 hotel reviews
common_n_hotel_reviews_1bd8 29 helpful votes
Reviewed 27 May 2014 via mobile

I was there in business. This was my first time staying in pullman Hanoi and was impressive with the hotel staff. Everyone was very friendly and best of all, the room was big. Buffet spread was fantastic. The only setback was that I had the same buffet spread for continously 4 days and I get slightly sick of it on the last day. But the food do taste good.

  • Stayed April 2014
    • Value
    • Location
    • Rooms
    • Cleanliness
    • Service
Helpful?
2 Thank thamfelicia
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Pullman-Hanoi, General Manager at Pullman Hanoi, responded to this review, 4 June 2014
Dear thamfelicia,

Thank you for your recent review toward Pullman Hanoi on tripadvisor. It is a great pleasure to receive such a positive feedback on our services. I will share your comments to my colleagues at the hotel and believe that it will serve as an encouragement to all of us.

Regarding the buffet, we will have a discussion with our Executive Chef so that the buffet can be upgraded to have larger variety.

Thank you very much again for your comments and we look forward to welcoming you back soon.

With best regards,

Pieter de Weerd
General Manager
Pullman Hanoi.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Bologna, Italy
Level 4 Contributor
20 reviews
12 hotel reviews
common_n_hotel_reviews_1bd8 6 helpful votes
Reviewed 22 May 2014

I had very good time in Pullman Hanoi, the staff is very professional and nice! Very comortable bed. Wi-fi is had some problem.

Breakfast buffet is high quality. A-la-carte menù has not a vast choice.

  • Stayed April 2014, travelled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Elio C
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Pullman-Hanoi, General Manager at Pullman Hanoi, responded to this review, 23 May 2014
Dear Elio C,

We are pleased to know that you have had a pleasant time staying with us at Pullman Hanoi. Thank you very much for letting us know how you feel during the time you are in the city.

I will share your review with my colleagues in the hotel as your note on our 'very professional & nice staff' will serve as an encouragement to all of us.

Elio C, concerning the wifi and the a-la-carte menu, we will have internal discussion with our IT Manager and Executive Chef, so that the quality of the services is continuously upgraded.

Thank you very much and until opportunity permits.

With best regards,

Pieter de Weerd
General Manager
Pullman Hanoi.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Singapore
Level 6 Contributor
272 reviews
66 hotel reviews
common_n_hotel_reviews_1bd8 88 helpful votes
Reviewed 14 May 2014

I usually stay at Sofitel Metropole while on a business trip to Hanoi. This hotel obviously fades in comparison to that. The location is something which I did not like, atleast from my perspective. The hotel is a very functional hotel with everything in order but if you are looking for the bells and whistles then this is not the place to be. Of course pricing is also way different, so it really depends on the budget. I have also stayed at the Softel Plaza and if location is not an issue then I would prefer that over this. In terms of breakfast for vegetarians, I think if you are looking for hot food then this is not the place. There are the typical hasbrowns and breads but no hot hot selection, unless you are fine with Eggs and omlettes. The croissant was BAD but the chocolate croissant was good. Hot chocolate is totally avoidable. Overall the rooms are decent and clean and comfortable.

  • Stayed May 2014, travelled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank babla75
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Pullman-Hanoi, General Manager at Pullman Hanoi, responded to this review, 21 May 2014
Dear babla75,

Thank you for your review toward Pullman Hanoi subsequent to your recent stay with us.

We are pleased to know that you have had a pleasant stay while considering Pullman Hanoi as a very functional hotel good for business. We also appreciate your positive comment on our decent, clean and comfortable rooms.

Babla75, while we strive hard to continuously improve our quality of service, your notes on food & drinks are important to us. We will have a discussion with our hotel's executive chef so that our food & beverage offering will be upgraded; the discussion will be with a special & thorough looking into the hot food for vegetarian as your highlight.

Again thank you very much taking time to write about us. When you have an occassion to visit Hanoi, it is our pleasure to welcome you back.

Thank you very much and until time permits.

With very best regards from Hanoi.

Pieter de Weerd
General Manager
Pullman Hanoi.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Taipei, Taiwan
1 review
Reviewed 8 May 2014

I stayed at the Pullman for 2 nights in May 2014. The room was very comfy in a good size. The food at breakfast was also great with a plenty of variety from both western and vietnamese cuisine. The staff were wonderful and could do enough for you. I would not hesitate to recommend this hotel.

  • Stayed May 2014, travelled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank dududu2014
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Pullman-Hanoi, General Manager at Pullman Hanoi, responded to this review, 21 May 2014
Dear dududu2014,

It is such a great pleasure to receive your generous comment toward Pullman Hanoi, posted on tripadvisor.

Thank you very much for taking time to let us know that you have had pleasant stay with us. Your review serves as an encouragement to me and my colleagues in the hotel.

Also thank you for your recommendation, our pleasure please. And we look forward to welcoming back very soon.

Yours sincerely,

Pieter de Weerd
General Manager
Pullman Hanoi.
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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Additional Information about Pullman Hanoi

Property: Pullman Hanoi
Address: 40 Cat Linh Street, Hanoi 10000, Vietnam (Formerly Hanoi Horison Hotel)
Region: Vietnam > Hanoi
Amenities:
Bar / Lounge Business Centre with Internet Access Fitness Centre with Gym / Workout Room Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Restaurant Room Service Shuttle Bus service Spa Suites Swimming Pool Wheelchair access
Hotel Style:
Ranked #99 of 591 Hotels in Hanoi
Price Range (Based on Average Rates): £
Hotel Class:5 star — Pullman Hanoi 5*
Number of rooms: 242
Official Description (provided by the hotel):
Within close proximity to government, diplomatic and business offices and a 10 minute drive to the traditional charm of Old Hanoi the hotel’s location provides easy access to discover the city. The Pullman Hanoi offers guests a choice of 242 recently refurbished rooms with the Signature Pullman bedding in Deluxe and Executive rooms, an all day dining restaurant and bar. Comprehensive meeting facilities for up to 700 delegates, a 24hr Fit Lounge and complimentary WIFI. ... more   less 
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