These guys have a note in the room asking to let people know about their hotel on trip advisor...I have no idea why. This is by far the worst hotel I have ever had the misfortune of staying in, for the following reasons.
1. Bag lost by concierge, it's our fault for not checking even though we were ushered straight into the hotel lobby.
2. Fridge and air con didn't work. Janitor was sent up to fix, spoke no English and grunted and gestured it was fine (it wasn't).
3. Pool staff unfriendly and there were no clean towels on the sun lounges. After our swim we were told we had to hand the towels back in there and couldn't take them to our room so it was a long and uncomfortable trip up to our room in the lift in our swimmers.
4. Toilet overflowed and we were moved to executive suite. It was exactly the same as our previous room with the addition of an executive lounge. When we went to visit said lounge we were turned away (rather embarrassingly as it was full of people at the time). There is even a note above our bar fridge saying please feel free to visit the lounge if you require anything.
Don't bother wasting your money, DO NOT STAY HERE! This is not a 5 star hotel, and I can't believe they can call them selves one. Trust me, this is a no go .
- Official Description (provided by the hotel):
- Within close proximity to government, diplomatic and business offices and a 10 minute drive to the traditional charm of Old Hanoi the hotel’s location provides easy access to discover the city. The Pullman Hanoi offers guests a choice of 242 recently refurbished rooms with the Signature Pullman bedding in Deluxe and Executive rooms, an all day dining restaurant and bar. Comprehensive meeting facilities for up to 700 delegates, a 24hr Fit Lounge and complimentary WIFI. ... more less
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