Overall stay was very good. It was obvious to us that the staff at the Pullman are trying very hard to get things right. I really wanted people to be aware that the staff are helpful however we found that it was difficult to communicate effectively with many of them as their English was limited. I am fully aware we were in an Asian country but it was difficult getting suggestions of places to eat or places of interest. Using the internet worked best. Our room gave us executive lounge access, which we made full use of, for breakfast, afternoons and somewhere to meet friends we were travelling, with that was quiet. We were quiet surprised to find an American couple using the lounge some days all day to interview people for a private business venture, or meeting large groups of people to sell products. There was a meeting room attached which we saw them use just once. People were coming and going to meet appointment times, from early in the morning till late afternoon. I would suggest that people who want to use the lounge for this purpose should be encouraged to book another room or use the 2nd floor meeting rooms. They then would not impact on other guests who are not at all interested in their sales pitch.
- Official Description (provided by the hotel):
- Within close proximity to government, diplomatic and business offices and a 10 minute drive to the traditional charm of Old Hanoi the hotel’s location provides easy access to discover the city. The Pullman Hanoi offers guests a choice of 242 recently refurbished rooms with the Signature Pullman bedding in Deluxe and Executive rooms, an all day dining restaurant and bar. Comprehensive meeting facilities for up to 700 delegates, a 24hr Fit Lounge and complimentary WIFI. ... more less
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