From the moment we arrived at the hotel and were greeted with warm towels and a refreshing drink (it was 35C outsidea) the tome for our stay at the hotel was set. While all the welcome and reception staff were excellent, one person named Quoc stood out as one of the most professional, helpful and attentive staff I have met in any hotel anywhere - I hope his wage reflects his value to this hotel! On one occasion, I had something to sort out and consulted his advice...when I returned to the hotel many hours later, Quoc remembered my issue and checked that it had been resolved: terrific attention to detail. The breakfast staff in the dining room were just as excellent in their attention to detail, and the Manager Alexis made sure he chatted to everyone in the room in a most friendly way. We also used the pool, spa, sauna gym area...all excellent, and again very helpful friendly staff. Even the room maids stood out...and I love the free mini-bar idea...great innovation. I will be back to Pullman Hanoi...if it maintains this level of quality staff and service it should do exceeedingly well...and deserves to do do.
- Official Description (provided by the hotel):
- Within close proximity to government, diplomatic and business offices and a 10 minute drive to the traditional charm of Old Hanoi the hotel’s location provides easy access to discover the city. The Pullman Hanoi offers guests a choice of 242 recently refurbished rooms with the Signature Pullman bedding in Deluxe and Executive rooms, an all day dining restaurant and bar. Comprehensive meeting facilities for up to 700 delegates, a 24hr Fit Lounge and complimentary WIFI. ... more less
- Reservation Options:
- TripAdvisor is proud to partner with Booking.com, Accorhotels.com, Expedia, Hotels.com, Agoda, Ctrip TA, TripOnline SA, Ebookers, Evoline ltd, HotelQuickly, 5viajes2012 S.L. and getaroom.com so you can book your Pullman Hanoi reservations with confidence. We help millions of travellers each month to find the perfect hotel for both holiday and business trips, always with the best discounts and special offers.