We noticed that you're using an unsupported browser. The TripAdvisor website may not display properly.
We support the following browsers:
Windows: Internet Explorer, Mozilla Firefox, Google Chrome. Mac: Safari.
The latest reviews. The lowest prices. The perfect place to shop for hotels.

“Friendly & very good services, ”
5 of 5 bubbles Review of Angel Palace Hotel

Best prices for -
Check In dd/mm/yyyy Check Out dd/mm/yyyy
Prices are for 1 room, 2 adults
Show Prices
Compare best prices from top travel sites
and 8 more sites!
Angel Palace Hotel
Ranked #81 of 578 Hotels in Hanoi
Certificate of Excellence
1 review
common_n_hotel_reviews_1bd8 2 helpful votes
“Friendly & very good services, ”
5 of 5 bubbles Reviewed 28 July 2014 via mobile

I went to Ha Noi alone & i found this hotel, it's in a very good place & location to travel around HN by foot.
Friendly people & there were a lot of cool things happened in there.
Free breakfast is very good too.
There are a lot of things to outside too.
I will come back to this hotel next time soon...

Stayed July 2014
Helpful?
2 Thank Phong L
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Angel P, Customer Service Manager at Angel Palace Hotel, responded to this review, 18 September 2014
Dear Mr. Phong,

Thank you very much for your positive feedback regarding to your recent stay with us. I am delighted that you found us friendly and able to assist you with everything you needed. We love to know that you like your breakfast and free wifi in room. We welcome you coming back for your next stay shortly and it's our great honor for us.

Best regards,
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Write a Review

515 reviews from our community

Traveller rating
    356
    125
    24
    9
    1
See reviews for
72
220
54
29
Rating summary
  • Location
    4.5 of 5 bubbles
  • Sleep Quality
    4.5 of 5 bubbles
  • Rooms
    4.5 of 5 bubbles
  • Service
    5 of 5 bubbles
  • Value
    4.5 of 5 bubbles
  • Cleanliness
    4.5 of 5 bubbles
Traveller tips help you choose the right room.   Room tips (122)
Date | Rating
  • Chinese (Traditional) first
  • Danish first
  • English first
  • French first
  • German first
  • Italian first
  • Japanese first
  • Korean first
  • Portuguese first
  • Russian first
  • Spanish first
  • Swedish first
  • Thai first
  • Any
English first
Singapore, Singapore
Level Contributor
7 reviews
7 hotel reviews
common_n_hotel_reviews_1bd8 7 helpful votes
4 of 5 bubbles Reviewed 27 July 2014 via mobile

I totally enjoyed my stay this round. I stayed in the hotel my whole trip and didn't even bothered to explore Hanoi as I was really tired after my work.

The bathtub, food room service and massage room service were really heavenly! I had massage on both nights!

Stayed July 2014, travelled on business
Helpful?
Thank CynSingapore
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Angel P, Guest Relations Manager at Angel Palace Hotel, responded to this review, 8 August 2014
Dear Cynthia Lee,

Thank you so much for your kind review after your second stay at Angel Palace and I am thrilled to hear that your stay was an unforgettable experience and that you were very comfortable. We do want to make sure that our guests go away with fond memories of Angel Palace and I am very happy to hear that you did. I am also delighted to hear that you enjoyed your breakfast and dinner at our restaurant which impressed with authentic dishes and also the spa in room.

Thank you for your recommendation and we hope that you will have the opportunity to come back and visit us soon again.

Warm regards,
Khoa
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Perth, Australia
Level Contributor
15 reviews
6 hotel reviews
common_n_hotel_reviews_1bd8 17 helpful votes
5 of 5 bubbles Reviewed 26 July 2014

I'm glad our travel agent picked this beautiful hotel for us.The hotel is clean with free Wi Fi.All the staff were great,friendly & helpful. Great choices of breakfast.Walking distance to lots of shops,markets & restaurants.Unfortunately our tour to Halong Bay was cancelled due to typhoon.The staff were very apologetic even though it weren't their fault.They were very good & gave us our same room.We will definitely stay in this hotel again when we come back to Hanoi.

Bei from Perth

Room Tip: We were happy with the rooms we were given.The first room didn't have a window where as the seco...
See more room tips
  • Stayed July 2014, travelled with friends
    • Location
    • Cleanliness
    • Service
Helpful?
3 Thank Beiktan
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Angel P, Guest Relations Manager at Angel Palace Hotel, responded to this review, 8 August 2014
Dear Guest,

Thank you for your review following your stay with us and I am thrilled that you liked the location, found the hotel to be charming small and lovely and that your room comfortable to the extreme. I am also delighted that you found the staff helpful, knowledgeable friendly and completely wonderful and I have passed your feedback to everyone. I am also pleased that you enjoyed our plentiful breakfasts.

We do hope you will visit us again when you find your self in Hanoi and please do not hesitate to contact us at any time if we can be of assistance.

Warm regards,
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Bendigo, Australia
1 review
common_n_hotel_reviews_1bd8 1 helpful vote
5 of 5 bubbles Reviewed 25 July 2014

We stayed at Angel Palace in late June/July 2014. From our initial booking, Khoa and team were most helpful. Before arriving in Vietnam we arranged our Halong Bay cruise through the hotel at a better rate than what we could find online.

The hotel is in a handy location in the old quarter, easy walk to many shops and restaurants. We were lucky enough to be upgraded to a suite room with balcony overlooking the city. Would recommend requesting a room with a window as some of the basic rooms don't have natural light.

The staff were always friendly and helpful in recommending attractions, places to eat and things to do in the city. Breakfast was great value for what you pay.

Hotel would only be a few years old so it is comfortable and clean. We were very well looked after and would have no hesitation in recommending it to friends and family as a great value place to stay in Hanoi.

Thanks Khoa and team!

Room Tip: Go for a room with a window - it's nice to see what sort of day it is outside!
See more room tips
  • Stayed June 2014, travelled with family
    • Location
    • Sleep Quality
    • Service
Helpful?
1 Thank Anthony C
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Angel P, Guest Relations Manager at Angel Palace Hotel, responded to this review, 8 August 2014
Dear Mr. Anthony,

How wonderful that this is the first time that you felt compelled to write a review and thank you for sharing your experience on the site. It is always very rewarding to read such positive feedback and to know that we made your stay so memorable. Subject to availability we do try to upgrade our guests if possible and I am pleased that we were also able to offer you an upgrade to one of our Junior Suite room with our compliments. It is a nice bonus to be able to freshen up after a long flight and it gets the vacation off to a good start. It is so nice to hear that you felt that everything was perfect during your time with us. I am pleased that you liked your room that the service was the best that you have ever experienced, the staff helpful and that you would recommend the hotel and plan to come back.

We do hope that we will have the pleasure of welcoming you back on a future visit to The Capital.

Warm regards,
Khoa
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Geneva, Switzerland
Level Contributor
86 reviews
52 hotel reviews
common_n_hotel_reviews_1bd8 84 helpful votes
3 of 5 bubbles Reviewed 18 July 2014

I read the reviews and expected amazing things. The hotel is OK. The reception staff is particularly friendly and helpful, with pretty good English. The bellboys are really nice and have a sixth sense for airport taxis stopping across the street – they already took my luggage out before I even paid and got out of the cab.

The hotel is currently undergoing renovation work, with windows being installed in all rooms. Sadly, the new windows are small high so you can’t actually look through them without standing on the bed. Construction work did affect the corridors (sacks of rubble, cardboard, dirt) and some noise was audible, together with workers’ cigarette smoke. The hotel pasted a letter about the renovations in the lift but did not advise of this inconvenience before arrival.

Good location, cheap breakfast selection, with no real butter and juice full of additives from a big dispenser. Breakfast closes at 10 but at 9.45 the pho and omelette station were already shutting down, and the person cleaning them pretended they did not see me.

My room and bathroom was smaller than usual, with some carpet stains and poor quality finishes. Even the free water is not the usual brands (the usual branded water is only in the minibar).

There is a great juice bar across the road and to the right. The location was really good – walkable to the main attractions on both sides of town. While I would definitely consider staying here again, I wouldn’t feel I was missing something if I didn’t.

  • Stayed July 2014, travelled solo
    • Sleep Quality
    • Rooms
    • Service
Helpful?
3 Thank Discovering_the_new
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Stavanger, Norway
Level Contributor
22 reviews
8 hotel reviews
common_n_hotel_reviews_1bd8 20 helpful votes
4 of 5 bubbles Reviewed 16 July 2014

The hotel is located in the Old Quarter close to shops, restaurants and Hoan Kiem Lake. They have a nice breakfast.The staff are very friendly and helpful. They helped us with our travel arrangements and bookings for the Halong Bay tour. After returning to Hanoi from our tour to Halong Bay the hotel provided us with a room at no charge to freshen up before our train to Da nang. It is advisable to book an airport transfer with the hotel before arrival at Hanoi airport for ease of travel if its your first time in Hanoi.

  • Stayed July 2014, travelled as a couple
    • Sleep Quality
    • Cleanliness
    • Service
Helpful?
Thank MCHelland
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Angel P, Manager at Angel Palace Hotel, responded to this review, 8 August 2014
Dear Guest,

I am so pleased that you had a wonderful stay with us on your first night away from your little one and I am delighted that you had a relaxing stay and felt that you had chosen well. We are very centrally located close to Hoan Kiem Lake and all the shops on Old Quarter and of course close by all landmarks in area. It is so pleasing to know that you found the team welcoming and friendly and happy that we were able to spoil you a little on your short visit.

I do hope that we will have the pleasure of welcoming you back when you next have a chance to get away.

Thank you for your lovely feedback.

Warm regards,
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
2 reviews
common_n_hotel_reviews_1bd8 6 helpful votes
5 of 5 bubbles Reviewed 14 July 2014

This is the second time we have stayed in Angel Palace and it is just as good the second time as the first.

The rooms are well presented and comfortable of which I had no complains. Great Value for money.

I think where Angel Palace really shines is with there service. The staff were very friendly as well and having great local knowledge. They took great care of the family and I believe the trip would not have been such a success if we had stayed in another hotel.

There are many other luxury hotels by West lake but nothing beats stepping out the front door straight into the city centre.

I would highly recommend Angel Palace. If I were to visit Hanoi again it'll be first on my list of places to stay.

Thanks to the team and Angel Palace especially Truong for being exceptional in customer service!

  • Stayed July 2014, travelled with family
    • Value
    • Sleep Quality
    • Service
Helpful?
Thank Jimmy Y
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Angel P, Manager at Angel Palace Hotel, responded to this review, 16 July 2014
Hey Jimmy, it is good to hear from you again, we missed you, Helen, Candy and WingZie.

We would like to thank you for your stay, for your presence and your supports. We do appreciated that much.

So for now you officially have another home in Hanoi, Vietnam; please visit us when you come back.

Thank you, Jimmy and Lucie ^^.
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Hotels you might also like...
Travellers also viewed these Hanoi hotels
0.3 mi away
Hanoi Morgans Hotel
Hanoi Morgans Hotel
#53 of 578 in Hanoi
4.5 of 5 bubbles 507 reviews
0.1 mi away
Hanoi City Palace Hotel
0.2 mi away
Nova Hotel
Nova Hotel
#68 of 578 in Hanoi
4.5 of 5 bubbles 521 reviews
Show Prices
Show Prices
Show Prices
0.5 mi away
Hanoi Golden Moment Hotel
0.3 mi away
Noble Boutique Hotel
Noble Boutique Hotel
#49 of 578 in Hanoi
5.0 of 5 bubbles 609 reviews
0.4 mi away
Hanoi Glance Hotel
Hanoi Glance Hotel
#57 of 578 in Hanoi
4.5 of 5 bubbles 517 reviews
Show Prices
Show Prices
Show Prices

Been to Angel Palace Hotel? Share your experiences!

Write a Review Add Photos & Videos

Additional Information about Angel Palace Hotel

Property: Angel Palace Hotel
Address: 173 Hang Bong Street, Hoan Kiem District, Hanoi 10000, Vietnam
Region: Vietnam > Hanoi
Amenities:
Bar / Lounge Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Children Activities (Kid / Family Friendly) Restaurant Room Service Shuttle Bus service Spa Suites Wheelchair access Airport Transportation
Hotel Style:
Ranked #81 of 578 Hotels in Hanoi
Price Range (Based on Average Rates): £
Hotel Class:3.5 star — Angel Palace Hotel 3.5*
Number of rooms: 36
Official Description (provided by the hotel):
The newest boutique hotel consists of 36 elegant rooms and conveniently situated in the heart of Vietnam’s capital, just 15 minutes walks to famous Opera House and 10 minutes walks to the legendary Hoan Kiem Lake, in the of business districts is ideally for business and leisure guests alike. ... more   less 
Reservation Options:
TripAdvisor is proud to partner with Booking.com, Expedia, Travel Republic (UK), Ebookers, Agoda, Hotels.com, TripOnline SA, Odigeo, Traveltool, S.L.U., Evoline ltd and HotelQuickly so you can book your Angel Palace Hotel reservations with confidence. We help millions of travellers each month to find the perfect hotel for both holiday and business trips, always with the best discounts and special offers.

Is This Your TripAdvisor Listing?

Own or manage this property? Claim your listing for free to respond to reviews, update your profile and much more.

Claim Your Listing