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“Superb service”
4 of 5 bubbles Review of Skylark Hotel

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Skylark Hotel
Ranked #83 of 578 Hotels in Hanoi
Certificate of Excellence
Whangarei, New Zealand
Level Contributor
3 reviews
common_n_hotel_reviews_1bd8 1 helpful vote
“Superb service”
4 of 5 bubbles Reviewed 2 May 2014 via mobile

Have just completed a 4 night stay at the Skylark. Great sanctuary from the busy city streets. Good spacious rooms and good facilities. Staff members could not have been more helpful - doing their best to give early access to our rooms when we returned from a trip to Sapa and access to showers while we waited - much appreciated.

Stayed April 2014, travelled with friends
Helpful?
1 Thank Kim W
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
HienPham0501, General Manager at Skylark Hotel, responded to this review, 12 May 2014
Dear Kim W,
Thank you so much for your interest in Skylark Hotel. We are very happy to know that you enjoyed our facilities and services. Your kind review will be passed to all staffs to encourage our work perfomance.
We highly hope that we will get more opportunity to serve you in soon time.
Thank again and wish you all the best,
Kind regards,
Hien Pham
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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408 reviews from our community

Traveller rating
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Rating summary
  • Location
    4.5 of 5 bubbles
  • Sleep Quality
    4.5 of 5 bubbles
  • Rooms
    4.5 of 5 bubbles
  • Service
    4.5 of 5 bubbles
  • Value
    4.5 of 5 bubbles
  • Cleanliness
    4.5 of 5 bubbles
Traveller tips help you choose the right room.   Room tips (68)
Date | Rating
  • Chinese (Simplified) first
  • Danish first
  • Dutch first
  • English first
  • Finnish first
  • French first
  • German first
  • Hebrew first
  • Italian first
  • Japanese first
  • Korean first
  • Norwegian first
  • Portuguese first
  • Russian first
  • Spanish first
  • Swedish first
  • Any
English first
Houston, Texas
Level Contributor
51 reviews
16 hotel reviews
common_n_hotel_reviews_1bd8 44 helpful votes
4 of 5 bubbles Reviewed 29 April 2014

We stayed at this hotel for two nights as we began our journey ALL over Vietnam. We stayed at several hotels throughout Vietnam and this was one of the better "average" ones we stayed at. The rooms were modern, roomy, clean & comfortable. We had two rooms next door to each other-one with a double for my husband & I and one room with two twins for our children. The bathrooms were really nice and we enjoyed the jacuzzi tub in the girls bathroom. The wifi was great and it was also nice to have a small bar upstairs. Breakfast was just ok but there was enough variety to find something you like. The staff was friendly and helpful. We have no complaints and were quite satisfied with the look and feel of the hotel.

  • Stayed March 2014, travelled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank monicaluvs2fly
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
HienPham0501, General Manager at Skylark Hotel, responded to this review, 12 May 2014
Dear Monicaluvs2fly,
Thank you very much for your great review. From bottom of our heart, we highly appreciate your commendation. It's the best encouragement for us to boost our service better and better.
Skylark Hotel is looking forward to welcoming you in next time.
Kind regards,
Hien Pham
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
London, United Kingdom
Level Contributor
11 reviews
8 hotel reviews
common_n_hotel_reviews_1bd8 3 helpful votes
3 of 5 bubbles Reviewed 27 April 2014

We stayed here for one night as somewhere to sleep before flying to Hoi An in April 2014 and I am so glad it was only one night! We had stayed in the Hanoi Elegance Ruby Hotel for the rest of our time in Hanoi (before our trip to Ha Long Bay) and it was 100 times better than this hotel.

The front desk and staff were helpful. However, we ordered a taxi through the hotel to take us to the airport the following morning and it was 15 minutes late! Normally this wouldn't annoy me but they charge more than the average taxi cost for booking through the hotel and I would expect that you are paying for good service and that it would be on time.

Also, the room itself was disgusting, very tired, dirty walls that were stained brown and the bathroom was dingy and dank.

  • Stayed April 2014, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank gayeolive
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Melbourne, Australia
Level Contributor
12 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 2 helpful votes
5 of 5 bubbles Reviewed 26 April 2014

This hotel is superb.
The quality of the rooms and the facilities are very good with prices that will surprise you
The staff are always friendly ( even early in the morning) they greet you with a warm smile and helpful manner.
I was very impressed with one of the young ladies on the front desk, I believe her name was Quynh.
She always assisted me with professionalism and always had my best interests for an enjoyable stay in mind.
I will be back later in the year and will definitely be staying at the Skylark.
The location of the hotel in Hanoi is ideal and handy to everywhere I was and will be visiting / attending
Keep up the high standard.
Thank you

Room Tip: Arrive with a smile and good attitude ... You will be remembered.
See more room tips
  • Stayed April 2014, travelled solo
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Gary E
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
HienPham0501, General Manager at Skylark Hotel, responded to this review, 12 May 2014
Dear Gary E,
Thank you very much for your lovely review on Tripadvisor. And we are very happy to know you were satisfied with our service. We always wish to bring the best things for our guests . The guests’ satisfaction is what we are pursuing. To do its best, we always make the guests feel important and show genuine concern.
We look forward to welcoming you again in Skylark hotel on day soon.
Kinds regards,
Hien Pham
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Decatur, Georgia
Level Contributor
25 reviews
6 hotel reviews
common_n_hotel_reviews_1bd8 5 helpful votes
5 of 5 bubbles Reviewed 19 April 2014

The great part of this hotel is the hospitality. The front desk was most helpful and the bellman was always ready to open the door or carry our luggage. We had to leave our luggage for a 3 day trip to Sapa and Halong Bay. Even though we were checked out they let us shower in the pool area and again upon our return trip. They always greeted us with smiles and even helped my husband cross the busy streets of Hanoi. We are New Yorkers but these streets are treacherous. We finally got the rhythm of the streets by day 2 and were able to cross like the locals. Pretty much look forward and walk. Great location as we were in the heart of everything. we walked to Swan lake and then took a taxi to West lake and Ho chi Min Museum. We learned a lot about the politics and people of Vietnam. Finally, their breakfast is amazing (fresh fruit, omlets, potatoes, bread, pasteries, and juice).

  • Stayed April 2014, travelled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank april c
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
HienPham0501, General Manager at Skylark Hotel, responded to this review, 22 April 2014
Dear April C

On behave of Skylark Hotel Management, I would like to say thank you so much for your honestly comment during your stay with us.

We look forward to welcoming you again in Skylark hotel on day soon.

Kinds regards,
Hien Pham
General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
1 review
5 of 5 bubbles Reviewed 19 April 2014

I had nice trip to Vietnam two month ago. We stayed at the Skylark Hotel for four nights. This hotel is great for a short stay and is well located to the section of Hanoi Old quarter that has plenty of shops and eateries.

The rooms are quite big, clean and have bath tub in bathroom. My executive room had one King bed with nice park view. The staff and service is great. Staff are very helpful and genuinely happy to see you.
Will return to Skylark hotel next time I'm in Hanoi.

  • Stayed February 2014
    • Value
    • Location
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank lynne_cao
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
HienPham0501, General Manager at Skylark Hotel, responded to this review, 29 April 2014
Dear Gary E,

Thank you so much for your 5* review, it really made my day worthwhile. i'm really happy to hear that you had a fantastic stay at Skylark Hotel You have covered all of our assets: Great central location, excellent service and helpful staff. Thank you so much for emphasizing on those points. I will make sure to pass your comment to the team who always strive to bring to the guests a memorable experience and an enjoyable break that they deserve.

Our team wish to welcome you back to Skylark Hotel on next trip.

Kind regards,
Hien Pham
General Manager.
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Tel Aviv, Israel
1 review
5 of 5 bubbles Reviewed 19 April 2014

I would like to share with you my great and wonderful impression on the Skylark Hotel.
It was my first time in Vietnam (businesswise) , the Hotel is near one of the lakes of Hanoi and just near a big are of shopping and turism. the staff is extremely friendly and help in any matter will arise ,the rooms are comfort and breakfast is great .
I will return to it , For sure in my future trips

  • Stayed February 2014, travelled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Samuel A
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
HienPham0501, General Manager at Skylark Hotel, responded to this review, 22 April 2014
Dear Samuel A,
Thank you so much for your 5* review, it really made my day worthwhile. I was delighted to hear that you had a fantastic stay at Skylark Hotel
You have covered all of our assets: Great central location & excellent service. Thank you so much for emphasizing on those points. I will make sure to pass your comment to the team who always strive to bring to the guests a memorable experience and an enjoyable break that they deserve.

We are looking forward to welcome you back "home" & please be rest assured that your next visit will be more pleasant than the the previous one.

Kind regards,
Hien Pham
General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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Additional Information about Skylark Hotel

Property: Skylark Hotel
Address: 15 Phan Dinh Phung Str,, Ba Dinh Dist., Hanoi 100000, Vietnam
Region: Vietnam > Hanoi
Amenities:
Bar / Lounge Business Centre with Internet Access Fitness Centre with Gym / Workout Room Free Breakfast Kitchenette Pets Allowed ( Dog / Pet Friendly ) Restaurant Room Service Spa Swimming Pool Wheelchair access
Hotel Style:
Ranked #83 of 578 Hotels in Hanoi
Price Range (Based on Average Rates): £
Hotel Class:4 star — Skylark Hotel 4*
Number of rooms: 50
Official Description (provided by the hotel):
Skylark Hotel is located on Phan Dinh Phung street which is considered one of the most beautiful streets in Hanoi and attracts many tourists visit. Here, you not only admire the unique of ancient architecture, but also immersed in a lush green space, filled with trees. Walking along the street, watching falling yellow leaves, hear the church bells make your heart has many feelings. In addition to the 50 elegantly appointed rooms and suites, our Skylark restaurant and stylist X Bar are privilege places for any meeting at any moment of the day. The Skylark Health Club featuring with the unique roof-top indoor pool and the most up-to-date equipped gymnasium in Hanoi will give you the best possible conditions for complete well-being. ... more   less 
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