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“Very Good Hotel” 5 of 5 bubbles
Review of Hanoi Legacy Hotel - Bat Su

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Hanoi Legacy Hotel - Bat Su
Ranked #130 of 578 Hotels in Hanoi
Certificate of Excellence
Edmonton, Canada
Level Contributor
8 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 3 helpful votes
“Very Good Hotel”
5 of 5 bubbles Reviewed 19 March 2014

The GM helped our party of 5 to get out of another hotel. He ordered 2 taxis to move our luggage and us, and accompanied us to the new hotel. He was so helpful and professional. We stayed for 12 days at all of the hotels. (Out for 3 days for Halong Bay)The cleaning staff, bell boys and reception were extremely helpful. They open the door before you get to the door. The Manager at Bat Su was great. Both locations are within the Old Quarter, being Hang Bac nearer to tourist street Ta Hein were all the locals hang out for coffee and beer at night. We cannot say enough about the Legacy Chain of hotels. Breakfast was varied and good.

Room Tip: At Bat Su don't stay on the 6th or 7th floor as the chairs scrap from the restaurant and the sou...
See more room tips
  • Stayed March 2014, travelled as a couple
    • 5 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Sleep Quality
    • 5 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
1 Thank roverout
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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269 reviews from our community

Traveller rating
    156
    79
    25
    6
    3
See reviews for
38
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Rating summary
  • Location
    4.5 of 5 bubbles
  • Sleep Quality
    4.5 of 5 bubbles
  • Rooms
    4.5 of 5 bubbles
  • Service
    4.5 of 5 bubbles
  • Value
    4.5 of 5 bubbles
  • Cleanliness
    4.5 of 5 bubbles
Traveller tips help you choose the right room.   Room tips (52)
Date | Rating
  • Chinese (Traditional) first
  • Danish first
  • Dutch first
  • English first
  • French first
  • German first
  • Greek first
  • Indonesian first
  • Italian first
  • Japanese first
  • Korean first
  • Norwegian first
  • Russian first
  • Spanish first
  • Swedish first
  • Thai first
  • Any
English first
Singapore, Singapore
Level Contributor
56 reviews
19 hotel reviews
common_n_hotel_reviews_1bd8 78 helpful votes
5 of 5 bubbles Reviewed 17 March 2014

Hanoi Legacy hotel has been the nicest surprise of my trip in Hanoi. Well situated next to Old Hanoi, the smal hotel has the standard of the big chain hotels! The room was all new, two large beds, very clean, large TV, nice bathroom and a lot of welcoming goods in it. The staff is very nice, welcoming and helpful. Breakfast is good with all what you need. I even had crepes on one morning. I will definitely go back in thsi hotel next time!

  • Stayed March 2014, travelled solo
    • 5 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Sleep Quality
    • 5 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
1 Thank alexisscheid
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Essex, United Kingdom
Level Contributor
31 reviews
28 hotel reviews
common_n_hotel_reviews_1bd8 60 helpful votes
4 of 5 bubbles Reviewed 15 March 2014

My wife and I stayed at this hotel for a total of 4 nights either side of a Halong Bay trip. It was our first time to Vietnam and we were pleased to have chosen this venue. Our first room booked from home via Agoda was fine, clean and comfortable and when we booked Halong from the hotel we arranged our other two nights there and got an executive room for a similar price. This room was excellent and very spacious. The staff were so friendly, I even got a lift on the back of the boss' moped to an ATM when I was having problems with my card! Then I was lent money overnight! The hotel is 5 minutes from Hoan Kiem lake and perfectly situated for all sites. We met a lovely couple from the UK who have also reviewed this hotel highly. The only reason for not scoring higher is due to occasional sewerage type smells in the bathroom but everything else was perfect and for 30 odd quid a night I didn't want to complain because we had such a great time and stay. Highly recommend.

  • Stayed March 2014
    • 5 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 4 of 5 bubbles
      Rooms
    • 4 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
2 Thank CWDilworth
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Perth, Australia
Level Contributor
7 reviews
7 hotel reviews
common_n_hotel_reviews_1bd8 2 helpful votes
4 of 5 bubbles Reviewed 12 March 2014

Stayed here for 6 nights, We found the staff extremely helpful and friendly. They organised our Visa on Arrival for a small charge, and this worked well, although the VOA counter at the Airport is a bit confusing and did take some time to get through,
Our room was modern, clean and well appointed. We were in a room facing the street which made for some interesting observations on the street below us, although it was quite noisy.
Would recommend this hotel due to the staff,quality of rooms and location.

  • Stayed March 2014, travelled as a couple
    • 4 of 5 bubbles
      Value
    • 4 of 5 bubbles
      Location
    • 3 of 5 bubbles
      Sleep Quality
    • 4 of 5 bubbles
      Rooms
    • 4 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
Thank Steddy17
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Melbourne, Australia
Level Contributor
20 reviews
12 hotel reviews
common_n_hotel_reviews_1bd8 8 helpful votes
3 of 5 bubbles Reviewed 10 March 2014

Good breakfast and reasonably priced airport pickup. Helpful and communicative via email.

Biggest problem is that our floor was noisy from 6:30am. You can hear everything that goes on outside the door and it seemed that staff were yelling, almost unaware that people were still trying to sleep.

Apart from this, very good service.

Room Tip: Based on luck, I think.
See more room tips
  • Stayed March 2014, travelled as a couple
    • 5 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 2 of 5 bubbles
      Sleep Quality
    • 3 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
1 Thank unknown3134
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Newry, United Kingdom
Level Contributor
45 reviews
29 hotel reviews
common_n_hotel_reviews_1bd8 22 helpful votes
5 of 5 bubbles Reviewed 6 March 2014 via mobile

I am writing this in the lobby after checking out of this wonderful hotel . Myself and my boyfriend stayed here since we arrived in Vietnam 5 days ago and from the moment we were picked up from the airport we were made feel like royalty !Mr Hai Anh Nguyen and his team made us feel like part of their family for the duration of our stay! We were given a complimentary upgrade for part of our stay and the rooms were perfect!very modern decor ,hot showers ,satellite tv, tea& coffee facilities and all the extras you could wish for ! The location was perfect in the old town and we thoroughly enjoyed getting lost meandering the many streets around us and discovering night markets ,the pretty lake, and meeting the friendliest locals everywhere we went! Breakfast was superb and finished at 10 each day and they didn't even complain when we were running late each morning . We were able to book Halong bay through the hotel at a competitive price and felt totally pampered and looked after by all of the staff for our five days here! When my phone charger broke the staff rallied round and gave me one of theirs to borrow until I was sorted! This was just a small example of the care we received !Each time we left or returned to the hotel we were greeted with smiles ,a complimentary tea and general warmth that has prompted me to write this review so quickly in order to encourage others to stay here! I can't thank the staff here enough or sing their praises -a very memorable start to an amazing holiday in this beautiful country !we can't wait to return!

Stayed March 2014, travelled as a couple
Helpful?
Thank JacquiO32
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Australia
Level Contributor
16 reviews
16 hotel reviews
common_n_hotel_reviews_1bd8 13 helpful votes
2 of 5 bubbles Reviewed 28 February 2014

Stayed at this hotel for 4 nights and booked a junior suite. Arrived very early in the morning and there are 2 staff waiting for us to get checked in. The staff are friendly and helpful and the hotel is conveniently located to all the sights. Breakfast was great too.
The only issue we had was the unpleasant sewer smell in our room which lasted for the last 2 nights of our stay. We advised them of the smell on the 1st night it happened and was provided some air freshener which did not do anything at all. We let it go for a day as we thought that the foul smell will disappear the following night but, unfortunately it didn't and it was too late at night to complain. Suffice to say, we had 2 sleepless nights! On check out, we advised the reception about the smell and found out that they are fully aware that the hotel does suffer from sewerage problem. Was also told that the hotel was fully booked and there was no way we could have been moved to another room anyway. So unfortunately our experience of the bad sewer smell took the gloss off an otherwise enjoyable stay at this hotel. However you'll have no issue in this hotel if your sense of smell has severely deteriorated!!

  • Stayed February 2014, travelled as a couple
    • 2 of 5 bubbles
      Value
    • 4 of 5 bubbles
      Location
    • 1 of 5 bubbles
      Sleep Quality
    • 2 of 5 bubbles
      Rooms
    • 3 of 5 bubbles
      Cleanliness
    • 4 of 5 bubbles
      Service
Helpful?
1 Thank traveladdict1454
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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Additional Information about Hanoi Legacy Hotel - Bat Su

Property: Hanoi Legacy Hotel - Bat Su
Address: 16-18 Bat Su, Hoan Kiem | Old Quarter, Hanoi 100000, Vietnam
Region: Vietnam > Hanoi
Amenities:
Free High Speed Internet ( WiFi ) Restaurant Room Service Spa
Hotel Style:
Ranked #130 of 578 Hotels in Hanoi
Price Range (Based on Average Rates): £
Hotel Class:3.5 star — Hanoi Legacy Hotel - Bat Su 3.5*
Number of rooms: 46
Reservation Options:
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