The GM helped our party of 5 to get out of another hotel. He ordered 2 taxis to move our luggage and us, and accompanied us to the new hotel. He was so helpful and professional. We stayed for 12 days at all of the hotels. (Out for 3 days for Halong Bay)The cleaning staff, bell boys and reception were extremely helpful. They open the door before you get to the door. The Manager at Bat Su was great. Both locations are within the Old Quarter, being Hang Bac nearer to tourist street Ta Hein were all the locals hang out for coffee and beer at night. We cannot say enough about the Legacy Chain of hotels. Breakfast was varied and good.
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