This hotel has an overselling/overbooking practice.. so it's luck of the draw for you. If you get a chance to stay at the hotel, 'grats. If not, you'll be shunted to a crappy, run-down hotel and be expected to pay the full price of the original hotel, unless you kick up a fuss.
The hotel we were moved to had blown bulbs and broken furnishings, and the reception insisted on charging us for bottled water even though we'd paid Rising Dragon prices (where water is also complimentary).
We stayed two nights and moved out after.
The hotel manager handled our complaint and offered to give the first night free or to claim the difference between the original hotel and the replacement accommodation. We decided not to pursue the matter as money wasn't the issue. In this case, principle was, and by then we had already felt violated and lied to. The staff will not tell you that the hotel has been overbooked. Instead, they'll provide many diverse and inconsistent reasons on why a room isn't available, which is infuriating when you're starting out on a vacation.
Good luck. Hope you have a better experience than we did.
- Official Description (provided by the hotel):
- Located in the heart of Hanoi, ancient Hang Be street still keeps the beauty of an old Hanoi’s culture and image , on which Rising Dragon Legend Hotel with over 25 spacious rooms in Western-style design is appeared as an elegant and luxury pearl beautifying the charming of the street. Furthermore, the pattern are carved precisely on natural wooden furniture in accordance with refined curtains and pure silky bed linen will make you easily fall into sweet and peaceful sleep. ... more less
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