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“nice little place”

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Mai Charming Hotel & Spa
Ranked #49 of 673 Hanoi B&B and Inns
Certificate of Excellence
Reviewed 6 January 2014

The staff were very kind and helpful everything was nice rooms were small but that was to be expected for the low price. but it was nice in the rooms with a big tv. Breakfast was also not to bad there was a nice view its up the top of the hotel and there are a man there to cook me an omelet. Only real problem I had with the place was the bed it was way to hard. But if you don't mind that it was a great place and a short walk from the main lake.

  • Stayed: December 2013, travelled as a couple
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Review collected in partnership with this hotel
3  Thank Thomas S
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
hanoismile_11, Owner at Mai Charming Hotel & Spa, responded to this reviewResponded 7 January 2014

Dear guest ( Thomas S )
Thank you very much for taking the time to leave your comments and for acknowledging the improvements we must to do in the near future.
We were happy to read that you really enjoyed our staff, restaurant and our location. It is indeed an asset for the hotel.
we are pleased to inform you that We have set up some good bed with comfortable in some room from today. Do you know that we are a small boutique hotel as same standard 3 star. we are trying to served special of services is friendly - polite - hospitality & always special.

We are looking forward to welcoming you next time and hopefully provide you a fully enjoyable experience.

Best regards,
Hotel Management team

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183 - 189 of 284 reviews

Reviewed 3 January 2014

A well-presented boutique hotel meeting all expectations. Great service and attentive staff, although there were minor issues with a bit of mould in the bathroom, a very hard bed, and poor lighting. Not at all a problem though and didn't take away from our stay in any way as we felt we got great value for the price we paid. Location was very central and within walking distance of all major sights.

  • Stayed: December 2013, travelled as a couple
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Thank Kabes11
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 2 January 2014

The hotel is conveniently located in the heart of the old quarter with a walking distance to Hoan Kiem lake and the famous Hanoi Cathedral. Close to many local restaurants & bars, and antique shops. Room is nice and clean with very comfortable bed. Staff are very friendly and helpful. Breakfast was simple but nicely served at the top floor with nice view of the city. The hotel front desk also provides tour booking services to Halong and other major surrounding attractions. I have stayed in this same hotel twice last year and will definitely staying there again at my next visit to Hanoi.

  • Stayed: October 2013, travelled solo
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2  Thank Fantasy2009
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
hanoismile_11, Owner at Mai Charming Hotel & Spa, responded to this reviewResponded 7 January 2014

Dear Guest ( Fantasy 2009 )
Thank you so much for sharing your experience at Mai Charming Boutique Hotel. I have passed your comments to the team; it certainly motivate us all to keep up the good work.

We are looking forward to welcoming you back.

Best regards,
Hotel Management Team

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Reviewed 1 January 2014

I was reconmended by a friend for a short stay at this Hotel while visiting Ha Noi on my first trip. The Hotel's location was just right at the heart of Ha Noi and very convenient for tourists shopping and wandering around the famous 36 ancient streets. The second biggest lake- Returned Sword Lake- as well as good dinning restaurants and coffee shops were just 10 mins walking away. The Hotel's room was small but cosy and fully amenities as any 3 stars Hotels in Viet Nam (I am a solo traveler so i always choose this type of hotels to save my budgets :D)
I felt very welcome by a young, professional manner reception lady who was being so helpful and well acknowledged about the city. She pointed out to me several attractions and told me where I should start off so I could have an overall view of the whole city and its very rich history and culture. But on top of all these, her friendly smile brightened my days while staying there. What such a wonderful experience in Viet Nam !

Few hints: catching a small hatch back Taxi is cheaper than a sedan Taxi. Keep your valuables closed to you and away from street robbers' sight (robbery not often happens but just in case : )) ) .

  • Stayed: December 2013
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1  Thank The_myth_seeker
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 1 January 2014

I enjoyed my stay at Mai Charming Hotel. The staff is very friendly and always ready to help you. The rooms are small yet very clean and have great selection tv channels in English. They also offer free wifi that is pretty fast. I really enjoy waking up every morning to have a Free Breakfast on the 7th floor and enjoy the great view from the dining area. They offer custom omelettes, soup, pasta & variety of other food for Breakfast. They also have an amazing Spa located in the hotel that offers Professional Massages. There was nothing like walking around the city enjoying the sights then coming back and enjoying a Professional Massage that relaxes your whole body. I would recommend this hotel. I am sure you will be taken care very well by the Staff.

  • Stayed: December 2013, travelled with friends
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1  Thank Bachatero78501
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
hanoismile_11, Owner at Mai Charming Hotel & Spa, responded to this reviewResponded 7 January 2014

Dear Bachatero78501 !

We would like to express our gratitude to you for taking the time to write a review of Mai Charming Boutique Hotel on TripAdvisor. We are so happy that you and your family enjoyed your stay and look forward to welcoming you again,

Best regards,
Hotel Management Team

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Reviewed 1 January 2014

Stayed at the hotel for 2nd times during my current visit to Hanoi. I will say this was the best hotel and you will definitely like it and stay here again in your next visit to Hanoi. This hotel located at the strategic location and the price is reasonable. The room is very clean and nice decorated and come with high speed wifi connection. The receptionist are friendly and willing to help.

Overall, excellent service, good quality and value for money.

  • Stayed: December 2013, travelled solo
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Thank Alvin2014
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 10 December 2013

Stayed at the hotel for 2 nights after our Halong Bay cruise and boy were we happy!

Check-in - We had booked through Agoda and were checkedin without any hassle unlike other hotels in Vietnam where they had to ask their manager to confirm what is Agoda. Here, the receptionist already had all our keys and a map of Hanoi Old Quarters ready while we were sipping our welcome drink at the lobby.
The receptionist also apologized for having to give a different configuration of rooms than what we had booked. We had booked 2 twin rooms with one of them having an extra bed. Instead she gave us two twins and a single room! That was very good news for us :)

Rooms - The rooms were chic, very well kept and maintained. Even the single room was so well designed with a three compartment structure it was a very pleasant place to rest ourselves.

Amenities - Wifi was fast enough to upload our photos and catch up with family back home. There are guest computers near the lobby for you to upload any photos (which we did to empty our memory cards)

Breakfast - We were to leave early the last day of the check out and that did not stop them from getting us our breakfast 30 mins early. By now we had decided to use this hotel in future as well! Even Novotel in Nha Trang did not help us with this!

  • Stayed: January 2013, travelled with friends
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Thank Shanky_Traveler
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Mai Charming B, Manager at Mai Charming Hotel & Spa, responded to this reviewResponded 11 December 2013

Dear Shanky_Traveler !
We are happy to read your good comment on tripadvisor
May I begin by thanking you for your review on TripAdvisor. We are delighted to read your comments and want to share that the hotel strives for this level of excellence with all guests. I am taking this opportunity to let you know that we must to empowered more our services.

We are looking forward to welcoming you back.
Wish you happiness in the life with luck

Best regards,
Mr/ Alex Chu ( Operation Manager )
Mai Charming Boutique Hotel

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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Additional Information about Mai Charming Hotel & Spa

Address: 29 Hang Bong Str, Hoan Kiem District, Hanoi 10000, Vietnam (Formerly Mai Charming Boutique Hotel)
Region: Vietnam > Hanoi
Amenities:
Business Centre with Internet Access Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Children Activities (Kid / Family Friendly) Restaurant Room Service Shuttle Bus service Spa Airport Transportation
Hotel Style:
Ranked #49 of 673 B&Bs / Inns in Hanoi
Price Range: £18 - £26 (Based on Average Rates for a Standard Room)
Hotel Class:3.5 star — Mai Charming Hotel & Spa 3.5*
Number of rooms: 28
Official Description (provided by the hotel):
Located in the center of Hanoi Old Quarter, newly renovated Mai Charming Hotel is only few footsteps walking away from the famous centered Hoan Kiem Lake - This super location getting a popular destination for domestics and foreigners who like staying in the town centered hotel with all the dining and entertainments surrounded. Boasting 35 sumptuous rooms and suites each furnished with elegant interiors mixed with locals traditional styles, Mai Charming Hotel & Spa provides our guests with the comforts of home and the sleek services of a five star service in a three star hotel. With the strength of a hotel with spacious rooms, the hotel provides the home away from home for the families with teens or youngers, couples, business men and groups of friends. Room amenities include comfort bedding and linens, flat screen TV's with multi-channel cable TV, coffee/tea facilities, refrigerator, complimentary wireless Internet access in all hotel corners and more. Included in the room tariff is a delicious breakfast where the best breakfast you can have in Vietnam will be found. Whether your travel to Hanoi involves business or pleasure, our friendly staffs can accommodate the most discerning guests. We are pleased to offer accommodations for short and long term stays. Check your email from the comfort of your room, catch up on the day's events with the complimentary Vietnam News, and receive calls in your room with your own phone. Allow our staff to book dinner reservations, pick up theater tickets, and stock your fridge. We are happy to offer suggestions on what you can do and see in and around our neighborhood and our fair city. Whether in town for a day, a weekend or an extended visit, the comfort and quality of our Mai Charming Hotel & spa awaits you. Mai Charming Hotel & Spa ... more   less 
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