We noticed that you're using an unsupported browser. The TripAdvisor website may not display properly.We support the following browsers:
Windows: Internet Explorer, Mozilla Firefox, Google Chrome. Mac: Safari.

“Boutique hotel, great staff”
Review of Golden Art Hotel

Best prices for -
Check In dd/mm/yyyy Check Out dd/mm/yyyy
Prices are for 1 room, 2 adults
Show Prices
Compare best prices from top travel sites
and 8 more sites!
Golden Art Hotel
Ranked #6 of 604 Hanoi B&B and Inns
Certificate of Excellence
Melbourne, Australia
Level 6 Contributor
103 reviews
72 hotel reviews
common_n_hotel_reviews_1bd8 73 helpful votes
“Boutique hotel, great staff”
Reviewed 16 September 2013

This small hotel in the old quarter is delightful. The staff here really make the difference. Friendly service, greeted me by name every time I came through the lobby. Helpful with directions and things to do. I used the airport pick up and drop off which made arrival and departure a breeze.
The bed was the best I slept in on my trip in Vietnam. The room whilst not huge was well appointed and very comfortable. Wifi in the room and a laptop available for use as well if required.
Breakfast was served in the small room off the lobby. A selection of fruit, toast etc on the buffet plus a wide choice a la carte. Mango pancakes delicious!
I would definitely stay here again in Hanoi. Great value for the price.

  • Stayed September 2013, travelled solo
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank Lovetotravel3122
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Write a Review

1,379 reviews from our community

Traveller rating
    1,177
    179
    19
    3
    1
See reviews for
221
636
141
24
Rating summary
  • Location
  • Sleep Quality
  • Rooms
  • Service
  • Value
  • Cleanliness
Traveller tips help you choose the right room.   Room tips (229)
Date | Rating
  • Chinese (Traditional) first
  • Chinese (Simplified) first
  • Danish first
  • Dutch first
  • English first
  • French first
  • German first
  • Indonesian first
  • Italian first
  • Japanese first
  • Korean first
  • Norwegian first
  • Polish first
  • Portuguese first
  • Russian first
  • Spanish first
  • Swedish first
  • Any
English first
Zaragoza, Spain
Level 5 Contributor
51 reviews
15 hotel reviews
common_n_hotel_reviews_1bd8 41 helpful votes
Reviewed 15 September 2013

Lovely boutique hotel in the heart of the Old Quarter.
You can walk without problems to major attractions of Hanoi.
The rooms are new, spacious and nicely decorated. The hotel has WIFI and also in each room is a lan laptop with internet connection.
The bathroom is pretty good, has a shower and assortment of amenities.
The breakfast is great, there is a buffet with fruits, juices, toast, etc ... and then you can choose both Western hot dishes of Vietnam.
The hotel provides travel agency can book trips to Halong Bay, Tam Toc, Sapa, etc ... also book you tickets for the water puppets and other entertainment.
But the best thing about this hotel is the staff, especially girls: Sarah, Yen, and Kathy, and also the Bellboy, always are smiling and try to help and advise you about things you can do in Hanoi.
They make you feel like you're at home and take care of every detail to make your stay unforgettable. Thanks for your hospitality girls!
Amazing hotel, wonderful stay, recommended 100%.
We would stay again a thousand times.

  • Stayed July 2013, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank AliJavi
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Sydney, Australia
1 review
common_n_hotel_reviews_1bd8 1 helpful vote
Reviewed 10 September 2013

My mum and I stayed at Art Trendy in late July. We booked a 1 night stay for when we arrived in Hanoi and booked the Sapa and Halong Bay tours with Kathy at the front desk. She was patient and went into great detail about our itinerary. Allowing us to use the public bathroom in the lobby when we were passing through Hanoi on our way from Sapa to Halong Bay. What amazed us was that every member of the staff knew our itinerary, what time our train was leaving and when we were due back. And all of them addressed us by our names the whole time we were at the hotel. They always seemed to pre-empt any requests we would have and go out of the way to accommodate them - We asked the staff where we could buy passionfruit and they got the hotel chef to get some for us whilst she was doing her morning shop at the market.

The rooms were clean and spacious with such comfortable beds and pillows. We were not affected by any of the traffic because the street in front of the hotel is closed at night and used for motorcycle parking. We walked everywhere from the hotel, with the help of good directions from the staff as well as their food and sightseeing recommendations.

We would like to give special mention to Eva, Yen and Kathy. Thank you so much for always greeting us with huge smiles on your faces, for taking time to ask us "What did you do today? Did you enjoy yourself?" and for being so genuinely sincere and caring. We really hope to be back at this little gem of a hotel again soon!!

  • Stayed July 2013, travelled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank ninipolly
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Washington, DC
Level 3 Contributor
14 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 6 helpful votes
Reviewed 9 September 2013

We really, really enjoyed our stay at Art Trendy Hotel. It's in a fantastic location, very central in the Old Town. We used their airport pickup and dropoff, which was very easy. The staff was exceptionally friendly and spoke excellent English. The room was excellent and well maintained. The breakfast was also exceptional. We had a two-day, one-night trip to Halong Bay in the middle of our stay in Hanoi, and the hotel was happy to keep our bags, and we felt very safe leaving them there with the conscientious staff, which was rewarded when we returned and all of our personal items were undisturbed. When we stayed, at least, the value was also unbelievable -- we paid almost twice as much for our hotel in HCMC, and enjoyed our time at this hotel in Hanoi better. Highly recommended!

  • Stayed June 2013, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank davidfaulkner12
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Level 3 Contributor
14 reviews
common_n_hotel_reviews_1bd8 8 helpful votes
Reviewed 30 August 2013 via mobile

We spent 3 nights in Hanoi, and we just must recommend this hotel. Great bed and shower, great location on a small street in the middle of everything, delicious breakfast and the most friendly and helpful stuff!!

My boyfriend had his birthday and this amazing staff made a surprise for us and covered the bed with roses and balloons and in the middle of the bed a yummy cake :)
Soooo nice!

  • Stayed August 2013
    • Value
    • Location
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank Chenoutmezguine
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Sydney, New South Wales, Australia
Level 2 Contributor
9 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 24 helpful votes
Reviewed 25 August 2013 via mobile

We only stayed for one night as we were passing through, the hotel it self is nice for the price, but we had some bad luck while we stayed there.. We arranged airport transfer with them, however they forgot to pick us up, received upgrade to family suite which was nice as it was on the to floor. We were only told later in the evening that the electricity was being cut in the area from midnight, this meant no lights, no air con and no lift... This info would have been good to know before we checked in and not at 9 pm at night.. Maybe if our circumstances were better we could rate the hotel better, but sadly did not enjoy the experience and will not stay there again...

Stayed August 2013, travelled as a couple
Helpful?
8 Thank Kerry Z
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
TranT460, Manager at Golden Art Hotel, responded to this review, 4 September 2013
Dear Mr Kerry Z
Thank you very much for your kind and straight review to our hotel. Truly understand your feeling of the unpleasant time, we are sorry for the unexpected troubles which has made our service not meet your expectation.
Firstly, let us assure you that the electricity in the area has been successfully fixed in 6 hours. Because of an incidental break – down, the power in the whole area had been cut-off suddenly. Though it is a very rare occur after several years but the inconvenience is undeniable. It absolutely made a strong affection to not only our hotel but also to others in the same quarter. We were on the defensive to not even have announcement earlier.
We agree with you, that was the wrong time. Thank you very much for you fair title. In some ways, it tells us that you touched our service for your very short time in hotel. We highly appreciate that and would look for an opportunity to welcome you back to the hotel. Hopefully, that will be a longer stay than just passing by. Therefore, it will bring you clearer and ore enjoyable emotions for the next comment.
Back to the beginning time when you check in. Thank you very much for your and friendly action once we explain to the waiting minutes at the airport. We know it is not easy to find each other in such a large and chaos place as the airport. Please once more time have our excuse for the incorrect gate – wait. Our system has been upgraded to follow your flight track more carefully. We will update the information as soon as it has any change. We can self confident to ensure that the coming guests will not be in the same case.

Generally, please have our sincere apology to the all troubles which have come to your passing time in Hanoi.

Kindly regard,
Art Trendy Hotel support team
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Perth, Australia
Level 3 Contributor
10 reviews
7 hotel reviews
common_n_hotel_reviews_1bd8 2 helpful votes
Reviewed 24 August 2013

I highly recommend the Art Trendy Hotel. It is very clean and modern. Rooms are spacious and of an impeccable standard. Bathrooms very roomy. Furnishings and colours attractive. The service is excellent; staff are friendly, welcoming, courteous and incredibly helpful.

  • Stayed August 2013, travelled solo
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Perth_AustraliaJulie
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Hotels you might also like...
Travellers also viewed these Hanoi hotels
0.3 mi away
La Beaute De Hanoi Hotel
0.5 mi away
Hanoi La Selva Hotel
Hanoi La Selva Hotel
#15 of 588 in Hanoi
1,087 reviews
0.5 mi away
Hanoi La Siesta Diamond Hotel & Spa
Show Prices
Show Prices
Show Prices
0.4 mi away
Hanoi La Siesta Hotel & Spa
0.2 mi away
Serene Premier Hotel
Serene Premier Hotel
#5 of 588 in Hanoi
390 reviews
0.2 mi away
Golden Sun Palace Hotel
Show Prices
Show Prices
Show Prices

Been to Golden Art Hotel? Share your experiences!

Write a Review Add Photos & Videos

Additional Information about Golden Art Hotel

Property: Golden Art Hotel
Address: 6A Hang But Street, Old Quarter | Hoan Kiem District, Hanoi 100000, Vietnam (Formerly Art Trendy Hotel)
Phone Number:
Region: Vietnam > Hanoi
Amenities:
Bar / Lounge Business Centre with Internet Access Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Restaurant Room Service Shuttle Bus service Suites
Hotel Style:
Ranked #6 of 604 B&Bs / Inns in Hanoi
Price Range (Based on Average Rates): £
Hotel Class:3.5 star — Golden Art Hotel 3.5*
Number of rooms: 30
Official Description (provided by the hotel):
uests with shopping Night Market (every friday to sunday) and banking facilities.We also offer all room with air conditioned,in room computer connect with wireless,desk, minibar and 24 hour room service. A convenient place of stay Golden Art Hotel it is Welcome to Golden Art Hotel Hanoi.A brand new hotel that opening 01st October 2012 features 25 luxurious rooms and suites. We offer convenience to our guests by providing elevators, restaurants, and other great amenities you can expect from a 3 star hotel. Offering fantastic value of money, it is located right in Very Quiet Street of Hanoi Old Quarter, approximately few minutes walk to Hoan Kiem Lake and the popular Thang Long Water Puppet Show and about 20 minutes by walk to Ho Chi Minh mausoleum.Indeed, in close proximity to the excellent attractions,convenient for good choice for couple,twin and familias travelers who like quite place to stay in Hanoi Old Quarter.We are young, professional staff who have a lot of experience in hospitality field, and we are friendly, easy going people, always listen and try to answer all of your questions, try to give you best things from our knowledge and understanding. An exceptional that has drawn much praise and repeat business Please come and find for your self why we are the first choice in Hanoi centre. ... more   less 
Reservation Options:
TripAdvisor is proud to partner with Booking.com, Hotels.com, Expedia, Agoda, Priceline, Odigeo, Ebookers, TripOnline SA, 5viajes2012 S.L., Evoline ltd and Cancelon so you can book your Golden Art Hotel reservations with confidence. We help millions of travellers each month to find the perfect hotel for both holiday and business trips, always with the best discounts and special offers.

Is This Your TripAdvisor Listing?

Own or manage this property? Claim your listing for free to respond to reviews, update your profile and much more.

Claim Your Listing