There really isn't much to complain about here. They were among the friendliest and nicest staff I've come across in my 6 weeks in Asia - and that's saying a lot. Charlie was top notch throughout and the utmost professional. We booked a 3-day cruise in halong bay through them and they arranged absolutely everything: airport transfers, baggage storage, cruise booking, etc. the best pho I had was here for breakfast surprisingly. They also had many options for western and Vietnamese breakfast - served promptly. Wifi was strong throughout the hotel and even in the room (unusual for Asia). My only complaint was that the laundry service they used lost my singlet and 2 pairs of socks and gave me someone else's. I gave back the clothes I got in error but my plane left early the next day and I wasn't able to get back my garments. Charlie at the front desk was very apologetic and handled it as best he could considering it was 11pm and I was leaving at 6am. I was reimbursed for a partial amount of the value of the clothing which was good enough for me, though I would recommend a better way of verifying clothes go back to the right person. Otherwise a great stay, and I will definitely go back there if I return to Hanoi one day
- Official Description (provided by the hotel):
- uests with shopping Night Market (every friday to sunday) and banking facilities.We also offer all room with air conditioned,in room computer connect with wireless,desk, minibar and 24 hour room service. A convenient place of stay Golden Art Hotel it is Welcome to Golden Art Hotel Hanoi.A brand new hotel that opening 01st October 2012 features 25 luxurious rooms and suites. We offer convenience to our guests by providing elevators, restaurants, and other great amenities you can expect from a 3 star hotel. Offering fantastic value of money, it is located right in Very Quiet Street of Hanoi Old Quarter, approximately few minutes walk to Hoan Kiem Lake and the popular Thang Long Water Puppet Show and about 20 minutes by walk to Ho Chi Minh mausoleum.Indeed, in close proximity to the excellent attractions,convenient for good choice for couple,twin and familias travelers who like quite place to stay in Hanoi Old Quarter.We are young, professional staff who have a lot of experience in hospitality field, and we are friendly, easy going people, always listen and try to answer all of your questions, try to give you best things from our knowledge and understanding. An exceptional that has drawn much praise and repeat business Please come and find for your self why we are the first choice in Hanoi centre. ... more less
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