We stayed here for two nights prior to a Halong Bay tour and one night following our tour in a "deluxe city view" room. Art Trendy organized our private car pick-up from the airport--quiet driver, clean car for 18 USD each way. The hotel itself is in a great location and very walkable to the tourist areas.
When we arrived, we were very tired from our travel to Hanoi that day -- our check-in process took a long time (apparently they need to register hotel guests with police?), and while the welcome drink and fruit were nice, we really wanted to check-in and crash. We were shown our room and given a very detailed explanation of everything in the room... kind of annoying when you're dead tired. Also, there isn't much of a "city view" from the second floor, but you do get all the sounds of the city. Bring earplugs. Had I known there was a "quiet" version of the same room, I would have requested that. The bathroom was in decent condition, and the shower was wonderfully hot and powerful. The room lock is a digital lock, and the in-room safe is electronic. The WiFi signal was also very strong in common areas and in the rooms.
Breakfast is included with the room, and was spot on. You selected a cooked-to-order item from the menu, in addition to a small spread of coffee, tea, juices, toast, etc. The kitchen isn't available the rest of the day it seems, just for breakfast.
Most of the staff was very nice and personable, the right amount of chit chat without overdoing it. Unfortunately, the gal running the hotel's front desk was overly chatty to the point of being a bit obnoxious. My husband and I found it very grating. Too helpful, too inquisitive, it was too much. THEN we were given a customer feedback form prior to our check-out, which my husband gladly filled out to let them know the staff attention was average, as we found one of the staff members to be irritatingly chatty. Not only did they read the comment card before we checked out, we were confronted in the lobby and followed down the street by one of the staff members about the average review, demanding to know why, and apologizing profusely for our disappointing stay (that wasn't the case as we did have a nice stay--very melodramatic). The very act itself called out why we marked the staff attention as average! Unreal. We left with a bad taste in our mouth and felt quite uncomfortable by this confrontation. We received a follow-up email later that day with a 15% discount offer and a list of apologies again.
Overall, the hotel itself is a fine place to stay if you can tolerate the staff's grating overattention to detail--it was too much for us to handle!
- Official Description (provided by the hotel):
- uests with shopping Night Market (every friday to sunday) and banking facilities.We also offer all room with air conditioned,in room computer connect with wireless,desk, minibar and 24 hour room service. A convenient place of stay Golden Art Hotel it is Welcome to Golden Art Hotel Hanoi.A brand new hotel that opening 01st October 2012 features 25 luxurious rooms and suites. We offer convenience to our guests by providing elevators, restaurants, and other great amenities you can expect from a 3 star hotel. Offering fantastic value of money, it is located right in Very Quiet Street of Hanoi Old Quarter, approximately few minutes walk to Hoan Kiem Lake and the popular Thang Long Water Puppet Show and about 20 minutes by walk to Ho Chi Minh mausoleum.Indeed, in close proximity to the excellent attractions,convenient for good choice for couple,twin and familias travelers who like quite place to stay in Hanoi Old Quarter.We are young, professional staff who have a lot of experience in hospitality field, and we are friendly, easy going people, always listen and try to answer all of your questions, try to give you best things from our knowledge and understanding. An exceptional that has drawn much praise and repeat business Please come and find for your self why we are the first choice in Hanoi centre. ... more less
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