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“Awfull room”
1 of 5 bubbles Review of Mango Hotel

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Mango Hotel
Ranked #512 of 578 Hotels in Hanoi
Nordjylland
Level Contributor
3 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 6 helpful votes
“Awfull room”
1 of 5 bubbles Reviewed 31 July 2013

We chose this hotel because it was close to the train station, however, we found another hotel after one night. It is very noisy and the matress was extremely hard. When you get away from the reception it is not. very clean and the staff was inpolite.
Generelly it was a very bad experience, and we would not recommend this hotel.

  • Stayed July 2013, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank Soeren346
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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24 reviews from our community

Traveller rating
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Rating summary
  • Location
    3.5 of 5 bubbles
  • Sleep Quality
    1.5 of 5 bubbles
  • Rooms
    2 of 5 bubbles
  • Service
    1.5 of 5 bubbles
  • Value
    1.5 of 5 bubbles
  • Cleanliness
    2 of 5 bubbles
Traveller tips help you choose the right room.   Room tips (4)
Date | Rating
  • Dutch first
  • English first
  • French first
  • German first
  • Japanese first
  • Portuguese first
  • Thai first
  • Vietnamese first
  • Any
English first
Newcastle upon Tyne, United Kingdom
Level Contributor
35 reviews
8 hotel reviews
common_n_hotel_reviews_1bd8 14 helpful votes
1 of 5 bubbles Reviewed 29 December 2012 via mobile

The staff we experienced where very rude claiming we had stolen bottles of water from the room and ignored us having their own conversation. The beds had springs sticking up and the air conditioning was broken however we did not know upon check-in however the hotel sent someone to repair it when we where in the room which i thought was bizarre. Despite the hotel being cheap there was no lift and the uneven steps made it difficult to move cases up to your bedrooms. Don't be fooled by the reception area as it is very modern and the restaurant very clean. The hotel is in close to the train station which meant it was the obvious choice for us however I recommend you find a far nicer hotel than this one, which boasts two stars, but doesn't deserve them.

Stayed July 2012, travelled with friends
Helpful?
1 Thank Emilee S
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC

Travellers are raving about these Hanoi hotels

Newcastle upon Tyne, United Kingdom
1 review
common_n_hotel_reviews_1bd8 1 helpful vote
1 of 5 bubbles Reviewed 31 July 2012

Arriving in Hanoi very early on the train, with a group of students on expedition in tow we decided to book into a room at the Mango.
Having 2 students not well we thought it best they stayed at the hotel and rested whilst the rest of the group spent some time in Hanoi.
So far we were happy enough with the Mango hotel.
30 minutes later i recieved a call from the 2 unwell students who were told they were not allowed in the room to rest as they had only booked the room to store bags (room paid for in full!) Eventually after speaking with a very rude member of staff the students were allowed to rest, that until they were told that the room was infact due to have an air conditioning unit fitted meaning whilst they slept and our bags were left in the room a number of workmen were allowed access to build.
We returned a few hours later ready to leave on yet another day of travelling to be once again spoken to like dirt by one member of staff inparticular (refused to give us her name) she then told us that due to people using the toilet in the room that infact we must now pay for 17 people and not the room as we had used the facilities. Wait it gets better!

By this point we had realised what a bad decision it was to stay here, we requested our passports be returned so we could continue our journey, we were then told that we had used the supposedly not free toothpaste, bottled water and soaps and requested to pay this before our passports would be returned, no wait theres more, we had used the fridge to chill our own water - no not free either using this facility incurs a charge.

I must add that the gentleman behind the reception was very helpfull and apologetic in regards his collegues attitude.

One last thing, i'd ask to see the rooms before you pay as the photos on this website dont look anything like the rooms we were shown.

All in all a foul mouthed women and increasing charges for ridiculous reasons made sure that 17 under 18 travellers will never forget this hotel! Rember never to return that is.

  • Stayed July 2012, travelled with friends
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank Bishop T
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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Additional Information about Mango Hotel

Property: Mango Hotel
Address: 118 Le Duan, Hoan Kiem Street, Hanoi 100000, Vietnam
Region: Vietnam > Hanoi
Amenities:
Bar / Lounge Restaurant Room Service Shuttle Bus service Airport Transportation
Hotel Style:
Ranked #512 of 578 Hotels in Hanoi
Price Range (Based on Average Rates): £
Hotel Class:2 star — Mango Hotel 2*
Number of rooms: 35
Official Description (provided by the hotel):
Located at Le Duan street in the center of Hanoi, Mango Hotel is one of the most prestige hotel for the convience and quality in service in this area. Mango Hotel is next to Hanoi railway station so it takes you only 5 minutes to go to some places of senecic beauty in Hanoi by taxi such as Van Mieu – Quoc Tu Giam – the first University in Vietnam , Hoan Kiem lake, Hang Ngang – Hang Dao – walking street, the Old street and Trang Tien shopping center . From here , you can go for a walk about 500 meters to Quan Su pagoda - Vietnam Budism Association for praying,burning incense and admiring the secenery ... more   less 
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