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“Superb!”

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Golden Sun Palace Hotel
Ranked #19 of 591 Hotels in Hanoi
Certificate of Excellence
Level 3 Contributor
13 reviews
8 hotel reviews
common_n_hotel_reviews_1bd8 10 helpful votes
“Superb!”
Reviewed 4 April 2013 via mobile

I've been stay here for only two days but this hotel really impressed me.
Location: The hotel located just 5 minutes away from the lake. You can either by walk or try the local pedicab.
Service: They provide excellent service and all the staff are always warm and ready to help!
Room: We lived in the family room. Although the room size is a little bit crowded for 4 person(luckily we have two person only)but it was comfortable and clean.
I think Golden Sun is a new hotel because every thing looks new decorated and in a very good condition.
I would like to strongly recommend it. It's good value for money!

这是一家新建的经济型酒店。位置距离还剑湖仅5分钟步程。酒店的工作人员很热情,并积极帮你解决一切困难。房间卫生状况很好而且很舒适,光线不错很明亮。

整体来说非常值得推荐!

Stayed April 2013, travelled with friends
Helpful?
Thank Fayist
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
moonpham11, General Manager at Golden Sun Palace Hotel, responded to this review, 7 April 2013
Google Translation
尊敬的客人。
謝謝你的殷勤對金太陽宮入住酒店後,您最近的評論。

我很高興知道你有一個愉快的時間與我們聯繫,尤其是與問候的位置,房間,我們的員工。

雖然我們努力超過我們的客人的期望,您的意見作為一個大的鼓舞我們所有。

謝謝你,我希望我們能有機會歡迎你回來後,你的下一個訪問。

隨著親切的問候,
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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Rating summary
  • Location
  • Sleep Quality
  • Rooms
  • Service
  • Value
  • Cleanliness
Traveller tips help you choose the right room.   Room tips (133)
Date | Rating
  • Chinese (Traditional) first
  • Chinese (Simplified) first
  • Dutch first
  • English first
  • French first
  • German first
  • Hebrew first
  • Indonesian first
  • Italian first
  • Japanese first
  • Korean first
  • Norwegian first
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  • Swedish first
  • Turkish first
  • Vietnamese first
  • Any
English first
brisbane
Level 3 Contributor
10 reviews
10 hotel reviews
common_n_hotel_reviews_1bd8 24 helpful votes
Reviewed 23 March 2013

This hotel is very new,everything about it is new,furniture, decor,and tvs.the rooms are spacious and of course very clean.it is situated in the old quarter,the street food is so good.Talking about food,the breakfast is exceptional,all you can possibly eat.The staff are very friendly and are always willing to help you.They always welcolm you with a smile. There is a travel desk that can take care of your travel needs.Overall very good

  • Stayed March 2013, travelled solo
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank Mal P
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
moonpham11, General Manager at Golden Sun Palace Hotel, responded to this review, 24 March 2013
Dear Guests,
Thank you for your gracious comments toward Golden Sun Palace Hotel , subsequent to your recent stay with us.

I am so happy to hear that you had memorable time while staying at the hotel, especially when I know that you were impressed with our location, the modern style and the food variety.

It is always a great pleasure to receive such a positive feedback and allow us to have another chance of welcoming you back when the occasion permits.

Thank you very much

With kind regards,
Ms Poly -Team Management
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Darwin
Level 1 Contributor
4 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 2 helpful votes
Reviewed 22 March 2013 via mobile

I had a wonderful 4 nights in this hotel. It was lovely to be greeted with a smile, followed by conversation. My room over looked the Main Street and I loved watching and listening to the commotion - mainly when school was starting or finishing. It was crazy to watch the crazy peak hour school traffic for 15 minutes. Breakfast was a la cart and sufficient. The staff had great English and helped book flights for me. I would have happily stayed longer in this hotel. Easy walk to the lake. $2 taxi or cyclo to the lake. Highly recommend this hotel.

  • Stayed March 2013
    • Value
    • Location
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank Damien E
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
nguyen h, General Manager at Golden Sun Palace Hotel, responded to this review, 23 March 2013
Dear Damien
Yes,"Your smile is our pleasure ,smile make us close together."
Thank you very much for your generous feedback regarding our high standard of services. Our utmost reward is to read our guests satisfaction. The team and I are grateful to you for taking the time to drop some extremely positive words about your experience at Golden Sun Palace Hotel
We look forward to welcoming you back.

Ms Poly-Team Management
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Bremen, Germany
2 reviews
common_n_hotel_reviews_1bd8 5 helpful votes
Reviewed 18 March 2013

Perfect location in the middle of the ancient quarter. Very good service especially at the reception desk + travel counter for booking sightseeing tours. Excellent breakfast a la carte + served very quickly. I will come back for sure.

  • Stayed March 2013, travelled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
2 Thank Joerg H
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
nguyen h, General Manager at Golden Sun Palace Hotel, responded to this review, 19 March 2013
Dear Joerg

Thank you for the feedback on your recent stay. Great that you enjoyed our service, the room and the convenient location.

Thank you for all of your complimentary and kind words regarding our high standard of services. We genuinely have a passion for all of our guests and we are glad that they can feel it like you did.
Ms Poly-team management
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Newcastle upon Tyne, United Kingdom
1 review
Reviewed 17 March 2013

It’s a shame I only got to stay at this boutique hotel for 2 nights…it was fabulous! I can certainly echo some of the recent comments made here about the quality, cleanliness and level of service…one word - impeccable. The location is perfect in the heart of the Old Quarter and the hotel itself is absolutely immaculate. The rooms have a crisp and clean décor with the furnishings being of a high quality…and most importantly the bed is supremely comfortable.

Above all however, I found the quality of service of the highest order from the moment I approached the hotel to the moment I left for the airport. Everyone without exception was extremely attentive, courteous, friendly and in my opinion, went beyond the call of duty to make sure my stay was perfect. Always greeted with a smile, always greeted by name – it’s the personal touch which really does make a difference. Of particular note Miss Poly was also extremely efficient in making sure my stay was a most comfortable one and most efficient in organising flights, taxis and tours for me.

To sum it up, I would strongly recommend this hotel to anyone wishing to visit Hanoi and should I ever return, I’ll be sure to book here again. Thank you to everyone at Golden Sun Hotel, it was a real pleasure to meet you all.

  • Stayed March 2013, travelled solo
    • Value
    • Location
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank james b
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
nguyen h, General Manager at Golden Sun Palace Hotel, responded to this review, 23 March 2013
Dear Jimmy,
"A friend in need's a friend indeed and you are the light in my subconscious"
On behalf of our Golden Sun Palace Hotel Team, I would like to give you our sincere thanks for your stay at our hotel as well as your choice of our hotel for your next visit.
Our staff always consider that serving guests is a pleasure and that the guests’ happiness is theirs as well. Hence, your words to complement our staffs’ helpfulness were the inspiration for us to try harder and to keep guests come back again and again.
Hope that we will have more chances to host you at our hotel in upcoming time as well as to welcome such gentle guests like you.
Looking forward to seeing you again soon and best regards.
Ms Poly-Team Management
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Sentosa Island, Singapore
1 review
common_n_hotel_reviews_1bd8 2 helpful votes
Reviewed 13 March 2013

I've been to Hanoi 4 times in the past 4 months, and found this hotel to be at the top of the quality scale. I was greeted by the beautiful smiles of the front-desk staff by the name of "Flower" who continued providing attentive service throughout my stay. The hotel is new and very clean. Oh yah, the oversized fruit plate at the breakfast table cannot be forgotten.
Look forward to staying at this hotel in my next visit to Hanoi.

Room Tip: Stayed on the 2nd floor - it was fine.
See more room tips
  • Stayed March 2013, travelled solo
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
2 Thank Seri L
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
moonpham11, General Manager at Golden Sun Palace Hotel, responded to this review, 26 March 2013
Thank you for your gracious comments toward Golden Sun Palace after your recent stay at the hotel.

I am happy to know that you have an enjoyable time with us, especially with regards to the location, the room, and our staff.

While we strive to exceed the expectations of our guests, your comments serve as a big encouragement to all of us.

Thank you and I do hope that we will have an opportunity to welcome you back upon your next visit.

With kind regards,
Ms.Poly-Team Management.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Caloundra, Australia
Level 3 Contributor
7 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 12 helpful votes
Reviewed 11 March 2013

This is a brand new hotel in a very good position in the Old Quarter. The rooms are pristine and would satisfy the pickiest person. We were close to the Church but the bells, the bells , the bells. This is close to the best restaurant, Madame Hiem in Cha Cam street. Poly is the tour specialist and she is very good. Most prices are about the same but having the locals organize it saves a lot of heart ache. Ha Long and Sapa are a must on the bucket list. My wife and I are thrilled with the service. Thank you Golden Sun Palace for your great service and the friendliest of staff.

  • Stayed March 2013, travelled with friends
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
3 Thank Bevan C
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
nguyen h, General Manager at Golden Sun Palace Hotel, responded to this review, 12 March 2013
Dear Bevan,
Did you remember those moment"By chance I saw you across the road by the words of my kindness and hospitality and you finally have come to our hotel"
The entire team joins me to thank you very much for this amazing comment on TripAdvisor following your stay with us during the holidays! Your feedback is extremely important to us.

Our location in the heart of Hanoi Old Quarter is certainly one of our key points and with special services such as the complimentary in room amenities, our various restaurants and bars we hope to ensure that our guests have an exceptional experience.

We are looking forward to welcome you back soon to Hanoi and the Golden Sun Palace Hotel ! Again, thank you for having taken the time to give us such wonderful feed-back.
Ms Poly-Team Management.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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Additional Information about Golden Sun Palace Hotel

Property: Golden Sun Palace Hotel
Address: 33 Hang Quat Street, Hanoi 100000, Vietnam
Phone Number:
Region: Vietnam > Hanoi
Amenities:
Business Centre with Internet Access Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Room Service
Hotel Style:
Ranked #19 of 591 Hotels in Hanoi
Price Range (Based on Average Rates): £
Hotel Class:3 star — Golden Sun Palace Hotel 3*
Number of rooms: 9
Official Description (provided by the hotel):
Welcome to Golden Sun Palace !The brand new Golden Sun Palace just opened on 30th Dec, 2012Hanoi’s newest boutique hotel combine’s modern architecture and features with traditional Vietnamesestyle in 29 well appointed rooms. Located in the heart of the Hanoi Old Quarter on historic Hang QuatStreet, it is a short walk to the Night Market Hoan Kiem Lake, the Water Puppet Theatre. ... more   less 
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