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“Wonderful service”

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Golden Sun Palace Hotel
Ranked #19 of 607 Hotels in Hanoi
Certificate of Excellence
Reviewed 14 April 2013

I stayed for three great nights here, visiting our son (who's living out here) following a few days working in Ho Chi Minh City. The hotel's staff are universally charming, friendly and eager to help, always ready but never intrusive. My room was clean, smart and well-equipped and the bed big and comfortable. I didn't have a table in my room (not a complaint, just an observation), nor any natural light (would have been nice, but hey ho), so when not with the boy I tended to spend time writing/working in the hotel lobby/breakfast area, where I was always offered a drink (at no charge). Speaking of the breakfast area, the breakfasts are delicious - fruit brought when I sat down and then a wide range of choices on the menu. I didn't do any day trips in the end but Miss Poly was a warm and knowledgeable source of advice both before and after I arrived.

Though I didn't

Room Tip: I caught a glimpse into a room, being cleaned, that had natural light. Worth asking for if that matt...
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  • Stayed: April 2013, travelled solo
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4  Thank jswOxford
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
moonpham11, Guest Relations Manager at Golden Sun Palace Hotel, responded to this reviewResponded 15 April 2013

Dear Mr. Jonathan

First of all, We would thank you very much for providing us with valuable comment and kind praise on Tripadvisor regarding your stay.

We deeply concern that all guest feedback are very seriously to amend us to ensure the best possible service, facilities and comfort of the deluxe hotels.

We would like to thank you for commenting favorably on our room and breakfast area - lobby hotel. But we really appreciate that inspire of staying in your room for using your laptop without working table, you spent time writing/working in the breakfast area. We are very glad that our team has been able to serve you so well. We are pleased as well to see that in general you were happy with the services that you received during your stay with us.

It was a delight to serve you on this time. We are looking forward to welcoming you back Golden Sun Palace Hotel again as your second home in Hanoi.

Your Sincerely,
Bruce - Customer Care Team

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870 - 876 of 1,193 reviews

Reviewed 12 April 2013

For the minute we arrived we were looked after amazingly. Staff so very friendly & helpful. Really nice hotel. Rooms beautiful. breakfast fantastic. Bit noisy - but they provide ear plugs. Fantastic location. Highly recommended.

  • Stayed: April 2013, travelled as a couple
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2  Thank 214KimD
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
moonpham11, General Manager at Golden Sun Palace Hotel, responded to this reviewResponded 12 April 2013

Dear Guests,
Thank you for staying at Golden Sun Palace Hotel and we truly appreciate your words of praise and would thank you for taking time to share them on TripAdvisor.

We are delighted to learn that you have thoroughly enjoyed your stay and experienced the facilities and services offered by our staff. We highly appreciate your touching points of many aspects.
Beside that,we would love to give you a sincere apology about a bit noise from next door.We guarantee that there is not noisy in recent time any longer so as to bring for each guest who staying my hotel having perfect services with absolute holiday.

Whilst thanking you for your patronage, we look forward to seeing you to indulge you with more of our Golden Sun Palace Hotel hospitality, when you visit us again in the near future.
Ms Poly-Team Management.

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Reviewed 11 April 2013

A brand new clean hotel. Staff very helpful and friendly. Good choice of food for Breakfast and plentiful. Located in the Old Quarter quite close to the lake. I loved the smell of the fresh roses in the room. Not many stairs to climb as there was even a lift! Rooms at the back are very quiet but then you don't get the view over the street. Lovely bathrooms and good shower.

Room Tip: Rooms at the back away from the street are very quiet.
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  • Stayed: March 2013, travelled solo
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4  Thank Jeannette166
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 8 April 2013

First and foremost, the hotel staff is simply amazing. They truly care for you satisfaction and give you a good start in the day on every occasion. It's located in a prime spot, right in the Old Quarter and close to the action. On of the best experiences in Vietnam so far.

  • Stayed: April 2013, travelled solo
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1  Thank Chris88H
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
moonpham11, General Manager at Golden Sun Palace Hotel, responded to this reviewResponded 12 April 2013

Dear
Warmest greetings from Golden Sun Palace Hotel.
Firstly, in representation of our hotel team, I would like to send you thankful words for your stay at our hotel.
Moreover, we couldn’t be happier reading your sincere comments and beautiful things about staff,services ,location that you pointed out in your review.
The city and the streets within the Old Quarter are busy all day in deed, yet fortunately our hotel is located in a quiet corner of the city which not only allows guests to have good sleep but also convenient for sightseeing, shopping and dining around.
Stepping out of the hotel, you will easily find numerous fine dining restaurants, bars, café. 2 more minutes away, you face the very green space of Sword Lake, where you can actually have fresh breath.
It was such a significant encouragement for us to know that all of our attempts to bring you the best-value service were appreciated. We are maintaining these good impressions and getting our hospitality to higher level.
Many thanks again for your generosity to us and we’re hoping to have you back to our hotel in your favorable time.
Yours affectionately,
Ms Poly-Team managements

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Reviewed 4 April 2013

this hotel gave wonderful service, was always sparkly clean, and in a great location. we ended up having to stay in other accommodations after a jaunt out of the city and were spoiled by the comparison. recommend it highly!

  • Stayed: March 2013, travelled with friends
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Thank bethylehem
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
moonpham11, General Manager at Golden Sun Palace Hotel, responded to this reviewResponded 8 April 2013

Dear Bethylehem,
On behalf of Golden Sun Palace Hotel Team, I would like to thank you so much for your stay and your helpful feedback to us!
We feel so fulfilled by your compliment and will definitely continue the positive part as well as fix the need-improving part, so that all guests can enjoy satisfactory stay with best value. We are now on a renovation for the overall services of the hotel to create the perfect accommodation.
We look forward to your next visit with good expectation.
Wish you have extensively exiting experience in all other trips!
Best regards,
Ms Poly-Team Management.

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Reviewed 4 April 2013

Amazing service, complementary treats in the room, location, price, and services. CLEAN - a rarity in other SE Asian hotels. Bravo really!
Will always come again and will recommend it to our friends and relatives.
Margita & Michelangelo

  • Stayed: April 2013
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Thank Miss Madjarova
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
moonpham11, General Manager at Golden Sun Palace Hotel, responded to this reviewResponded 8 April 2013

Dear Mrs .Margita &Mr. Michelangelo
Thank you for choosing to stay with us at Golden Sun Palace Hotel and for taking the time to write such a great review of our property. As we always strive to create magnifique stays for our guests, I am so happy we were able to accommodate you and provide you with that experience. I am delighted that you enjoyed your stay, especially our location ,price and services I really appreciate all of your kind words regarding our hotel.

We thank you again for sharing your experience and hope to have the opportunity of welcoming you back soon in Hanoi.
Yours affectionately,
Ms.Poly-Team Management.

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Reviewed 4 April 2013

I've been stay here for only two days but this hotel really impressed me.
Location: The hotel located just 5 minutes away from the lake. You can either by walk or try the local pedicab.
Service: They provide excellent service and all the staff are always warm and ready to help!
Room: We lived in the family room. Although the room size is a little bit crowded for 4 person(luckily we have two person only)but it was comfortable and clean.
I think Golden Sun is a new hotel because every thing looks new decorated and in a very good condition.
I would like to strongly recommend it. It's good value for money!

这是一家新建的经济型酒店。位置距离还剑湖仅5分钟步程。酒店的工作人员很热情,并积极帮你解决一切困难。房间卫生状况很好而且很舒适,光线不错很明亮。

整体来说非常值得推荐!

Stayed: April 2013, travelled with friends
Thank Fayist
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
moonpham11, General Manager at Golden Sun Palace Hotel, responded to this reviewResponded 7 April 2013
Google Translation

尊敬的客人。
謝謝你的殷勤對金太陽宮入住酒店後,您最近的評論。

我很高興知道你有一個愉快的時間與我們聯繫,尤其是與問候的位置,房間,我們的員工。

雖然我們努力超過我們的客人的期望,您的意見作為一個大的鼓舞我們所有。

謝謝你,我希望我們能有機會歡迎你回來後,你的下一個訪問。

隨著親切的問候,

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Additional Information about Golden Sun Palace Hotel

Address: 33 Hang Quat Street, Hanoi 10000, Vietnam
Phone Number:
Region: Vietnam > Hanoi
Amenities:
Business Centre with Internet Access Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Room Service
Hotel Style:
Ranked #19 of 607 Hotels in Hanoi
Price Range: £27 - £58 (Based on Average Rates for a Standard Room)
Hotel Class:3 star — Golden Sun Palace Hotel 3*
Number of rooms: 9
Official Description (provided by the hotel):
Welcome to Golden Sun Palace !The brand new Golden Sun Palace just opened on 30th Dec, 2012Hanoi’s newest boutique hotel combine’s modern architecture and features with traditional Vietnamesestyle in 29 well appointed rooms. Located in the heart of the Hanoi Old Quarter on historic Hang QuatStreet, it is a short walk to the Night Market Hoan Kiem Lake, the Water Puppet Theatre. ... more   less 
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