We noticed that you're using an unsupported browser. The TripAdvisor website may not display properly.
We support the following browsers:
Windows: Internet Explorer, Mozilla Firefox, Google Chrome. Mac: Safari.
The latest reviews. The lowest prices. The perfect place to shop for hotels.

“Excellent” 5 of 5 bubbles
Review of Golden Sun Palace Hotel

Best prices for -
Check In dd/mm/yyyy Check Out dd/mm/yyyy
Prices are for 1 room, 2 adults
Show Prices
Compare best prices from top travel sites
and 2 more sites!
Golden Sun Palace Hotel
Ranked #8 of 578 Hotels in Hanoi
Certificate of Excellence
kk
1 review
“Excellent”
5 of 5 bubbles Reviewed 27 December 2013

If we were to travel to hanoi again we would most definitely stay here again. Our vacation was made easy, hassle free and wonderful. We booked our hua lu-sapa-halong bay trip through the hotel. Everything was planned nicely, and were thought out properly. We can safely say that this is the best trip we've had. Special thanks to flower, julia, kitchen staffs and all staffs of golden sun palace hotel, you're all very warm, hospitable, friendly and helpful. The trip was amazing also because of all of you. I would recommend this hotel and their tour packages to everyone. Amy and family

  • Stayed December 2013
    • 5 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
Thank k-x-n-amy
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
moonpham11, Customer Care Team at Golden Sun Palace Hotel, responded to this review, 5 January 2014
Dear k-x-n-amy,

Greeting from Golden Sun Palace Hotel, Hanoi.

Thank you very much for you nice feedback on TripAdvisor. We are delighted to hear that you enjoyed your stay at Golden Sun Palace Hotel and that you appreciated the tour program as we provided and our nice staff, the tasty breakfast as well our beautiful rooms. We will pass your compliments to our employees.

The entire team looks forward to the opportunity of welcoming you back on another occasion.

Yours sincerely,

Bruce
Customer Care Team
" We Care About You, We Care About Your Trip"
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Write a Review

930 reviews from our community

Traveller rating
    859
    69
    2
    0
    0
See reviews for
154
389
94
13
Rating summary
  • Location
    5 of 5 bubbles
  • Sleep Quality
    4.5 of 5 bubbles
  • Rooms
    4.5 of 5 bubbles
  • Service
    5 of 5 bubbles
  • Value
    5 of 5 bubbles
  • Cleanliness
    5 of 5 bubbles
Traveller tips help you choose the right room.   Room tips (121)
Date | Rating
  • Chinese (Traditional) first
  • Chinese (Simplified) first
  • Dutch first
  • English first
  • French first
  • German first
  • Hebrew first
  • Italian first
  • Japanese first
  • Korean first
  • Norwegian first
  • Portuguese first
  • Russian first
  • Spanish first
  • Swedish first
  • Vietnamese first
  • Any
English first
Brisbane, Australia
Level Contributor
22 reviews
13 hotel reviews
common_n_hotel_reviews_1bd8 11 helpful votes
5 of 5 bubbles Reviewed 26 December 2013

We selected the Golden Sun Palace Hotel as our place to stay in Hanoi from the reviews on Tripadvisor and we were not disappointed. The staff were wonderful and went out of our way to make sure everything was right and nothing was too much trouble. We were greeted with a smile each time we entered and left and were asked each time if we needed anything and if everything was okay. Bruce was a great help in arranging a phone sim card for the local telecom carrier and accompanied me to a nearby shop to organise it. In terms of location, it was great. Positioned in the old quarter, we were close to everything and were able to easily walk to most attractions. We also arranged our Ha Long Bay trip through the hotel and stayed overnight on the Marguerite Garden Junk and that was wonderful. We would highly recommend this as the arrangement was seemless and very easy with us being picked up from the hotel and returned after our stay on the junk. The entire staff of the hotel made our stay at the Golden Sun Palace memorable and we will stay there again when next in Hanoi. We have also recommended to our friends to stay there as well.

Room Tip: The rooms are nice, comfortable and well appointed.
See more room tips
  • Stayed December 2013, travelled with family
    • 5 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Sleep Quality
    • 4 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
Thank macka44
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
moonpham11, Customer Care Team at Golden Sun Palace Hotel, responded to this review, 1 January 2014
Dear Mamacka44,

Greeting from Golden Sun Palace Hotel Hanoi,

Thank you for the wonderful feedback! It’s a pleasure to know that you enjoyed your recent stay with us and it’s even more rewarding to hear from guests - such as yourself - who recognize our efforts in creating memorable hotel experiences.

Please accept our sincere appreciation for taking the time to share your experience with us and we hope to welcome you back soon!

Kind Regards,

Bruce
Customer Care Team
" We Care About You, We Care About Your Trip"
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
San Francisco, California
Level Contributor
3 reviews
common_n_hotel_reviews_1bd8 1 helpful vote
5 of 5 bubbles Reviewed 16 December 2013

A friend I stayed here recently (Nov 2013) for 3 nights. It was our first trip to Hanoi and we didn't know what to expect. Hanoi is an amazing, bustling, place and the Golden Sun is conveniently located in the Old Quarter. The staff is excellent. The front desk managers speak excellent English and are incredibly helpful and polite. The hotel rooms were great and very inexpensive. I requested a Superior room and had a room overlooking the street. Pay a little more for a nicer room. We never ate at the restaurant - choosing street food and local restaurants as an alternative.

Bottom line - if you want to stay in the Old Quarter - this place is an excellent choice. I would highly recommend the Golden Sun Palace.

Ron K.
San Francisco, CA

Room Tip: Spend a few more bucks and get a Superior or better.
See more room tips
  • Stayed November 2013, travelled with friends
    • 5 of 5 bubbles
      Value
    • 4 of 5 bubbles
      Location
    • 4 of 5 bubbles
      Sleep Quality
    • 4 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
Thank Ron K
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
moonpham11, Customer Care Team at Golden Sun Palace Hotel, responded to this review, 1 January 2014
Dear Mr Ronal Kunze,
Greeting from Golden Sun Palace Hotel,

I am grateful for your appreciation of the service which indeed is our biggest asset. All colleagues are trained to be authentic, friendly, and gracious and provide a service attitude that is above expectations.

It has been a pleasure having you as our resident and we are glad to have provided you with a memorable experience. The entire team looks forward to the opportunity of welcoming you back on another occasion.

Kind regards,

Bruce
Customer Care Team
" We Care About You, We Care About Your Trip"
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Moscow, Russia
Level Contributor
35 reviews
20 hotel reviews
common_n_hotel_reviews_1bd8 38 helpful votes
5 of 5 bubbles Reviewed 15 December 2013

Many hotels is Hanoi have great reviews about the service, but it this case it actually felt like we were the long-awaited guests. As you can see, it is very small, just several rooms, which looked brand-new when we arrived - spotless, basic but with a nice touch, small but functional. We had an airport pickup organized by the hotel, and arrived pretty early, but as soon as we came we got the keys and a breakfast(!) which is usually included into the next day only. We loved banana pancakes, and the coffee which you could ask for at any point of time was very-very nice as well.
The hotel is located in the middle of everything, yet it is more or less quiet. Just across the street there is a lovely place recommended by staff - Green Mango, which has a nice small garden, perfect for a dinner or just a quick sip of beer during hot Vietnamese day.
The staff was super-friendly and helpful without being annoying - they recommended us good places to go, to eat, shopping streets, waited for us in the middle of the night and even got us last tickets for the train to Dong Hoi. They also decorated our room with rose petals and brought us a bottle of wine and a cake as we booked a honeymoon room. The only thing to be aware was construction just next to the building, but I believe it should have finished ages ago as we stayed there half a year ago. And as they opened in 2013, they had promotional rates for 2013-2014, so it also turned out to be cheap.
Overall these guys set very high standards for our further travel, we loved the hotel and would stay here again with no doubts.

  • Stayed April 2013, travelled as a couple
    • 5 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Sleep Quality
    • 5 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
1 Thank Severins
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
moonpham11, Customer Care Team at Golden Sun Palace Hotel, responded to this review, 19 December 2013
Dear Severins,
Warmest greeting from Golden Sun Palace Hotel.

May I begin by thanking you for your kind comments on Trip Advisor, thank you for considering our staff is a real treasure. I am delighted that you enjoyed your stay and the facilities we offer our valued guests.

We are so glad to know from your review that you satisfied with our accommodation, in-room amenities, hotel staffs and the service. Regarding the location is peacefully in Hanoi old quarter - Hang Quat Str (Street of Fan), just 2 minutes to reach Hoan Kiem Lake, there are a lot of things to see and do within walking distant, nearby restaurants, and a little shops selling the big buddha statues and miniature alter pieces ,etc...

Should you come to Hanoi in the future, please consider returning stay at Golden Sun Palace Hotel. We do forward to welcoming you back again very soon.

Bruce
Customer Care Team
“ We Care About You, We Care About Your Trip”
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Level Contributor
3 reviews
common_n_hotel_reviews_1bd8 1 helpful vote
5 of 5 bubbles Reviewed 13 December 2013 via mobile

Very friendly and sincere people, clean comfortable room though the room is not big. Great location in the old quarters. Walking distance to the lake, water puppet show, the oldest university, night market, street food stalls ad some restaurants. Everybody hotel saff speaks English, the manager, the receptionist, the waitress... Really value for money. Stayed there for 5 days, gave them a fat tip!

Stayed December 2013, travelled with family
Helpful?
Thank Tay W
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
moonpham11, Customer Care Team at Golden Sun Palace Hotel, responded to this review, 19 December 2013
Dear Mr. Tay,
Greeting from Golden Sun Palace Hotel

Your great feedback on TripAdvisor website is much appreciated. We are so glad to know that you satisfied with our room, location and service and we are especially grateful to hear that you would be happy to stay at Golden Sun Palace.
Our team wish you with all of happiness, healthy and successful in new year 2014

Yours sincerely,
Bruce
Customer Care Team
" We Care About You, We Care About Your Trip"
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Level Contributor
7 reviews
common_n_hotel_reviews_1bd8 1 helpful vote
5 of 5 bubbles Reviewed 10 December 2013

Not much else there is to be said after reading all the comments below: it is true, the hotel has a great location and wonderful staff to support you and help you with whatever you need. The breakfast is really very very good and it is free (!!). The rooms are very nice if only were they a bit more sound proof. There were some noisy tourists banging doors and shouting in front of my door. However, this is not the hotel`s fault. What caused a little discomfort that I was not informed that my room would practically have no windows only a tiny tiny one opening to the "chimney" of the kitchen which provides no light whatsoever when there is a power cut:-) Never mind, I loved it! I will definitely stay here again!

Room Tip: I stayed on the 3rd floor- ear plugs needed because the kitchen starts to operate early.
See more room tips
  • Stayed December 2013, travelled solo
    • 5 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 3 of 5 bubbles
      Sleep Quality
    • 4 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
1 Thank EmilSinclair1981
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
moonpham11, Customer Care Team at Golden Sun Palace Hotel, responded to this review, 19 December 2013
Dear EmilSinclair1981,
Greeting from Golden Sun Palace Hotel.

Thank you for taking the time to share your feedback with us.

I am very happy to hear that you had received such warm hospitable service from our staff, and had enjoyed the spaciousness of our rooms. Your compliments are a great source of motivation for all of us, and we look forward to welcoming you home to your residence.

The team looks forward to your return when your travels bring you back to Hanoi.

Kind regards,

Bruce
Customer Care Team
“ We Care About You, We Care About Your Trip”
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Calgary, Canada
Level Contributor
31 reviews
20 hotel reviews
common_n_hotel_reviews_1bd8 48 helpful votes
5 of 5 bubbles Reviewed 9 December 2013

Anyone thinking about staying at this hotel when you are in Hanoi don't anymore-it is awesome.
We just got back (stayed 2nights) and I usually do not fill out a review right away but this place deserves it.
Hanoi is an eye opener and it grew on our family and we are glad we went to visit this city, this hotel and the staff were a big part of us getting comfortable.
From the room, the breakfast prepared fresh daily to the service and the genuine care the staff provided this place was great.

Room Tip: Higher floors have less traffic noise
See more room tips
  • Stayed December 2013, travelled with family
    • 5 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Sleep Quality
    • 5 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
1 Thank Aft43
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
moonpham11, Customer Care Team at Golden Sun Palace Hotel, responded to this review, 19 December 2013
Dear Mr. Aft43,

Greeting from Golden Sun Palace Hotel,
Thank you for taking time to write this review on TripAdvisor.
We are delighted to read that the team’s service and our attention to detail have enhanced your accommodation experience.

Please visit us again should your travels bring you back to Hanoi for business or leisure .

Kind Regards,

Bruce
Customer Care Team
“ We Care About You, We Care About Your Trip”
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Hotels you might also like...
Travellers also viewed these Hanoi hotels
0.0 mi away
Golden Sun Suites Hotel
0.4 mi away
Hanoi La Siesta Diamond Hotel & Spa
0.1 mi away
Serene Premier Hotel
Serene Premier Hotel
#1 of 578 in Hanoi
5.0 of 5 bubbles 215 reviews
Show Prices
Show Prices
Show Prices
0.2 mi away
Golden Sun Villa Hotel
Golden Sun Villa Hotel
#11 of 578 in Hanoi
5.0 of 5 bubbles 779 reviews
0.2 mi away
Hanoi Trendy Hotel & Spa
0.3 mi away
O'Gallery Premier Hotel & Spa
Show Prices
Show Prices
Show Prices

Been to Golden Sun Palace Hotel? Share your experiences!

Write a Review Add Photos & Videos

Additional Information about Golden Sun Palace Hotel

Property: Golden Sun Palace Hotel
Address: 33 Hang Quat Street, Hanoi 10000, Vietnam
Region: Vietnam > Hanoi
Amenities:
Business Centre with Internet Access Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Room Service
Hotel Style:
Ranked #8 of 578 Hotels in Hanoi
Price Range (Based on Average Rates): £
Hotel Class:3 star — Golden Sun Palace Hotel 3*
Number of rooms: 9
Official Description (provided by the hotel):
Welcome to Golden Sun Palace !The brand new Golden Sun Palace just opened on 30th Dec, 2012Hanoi’s newest boutique hotel combine’s modern architecture and features with traditional Vietnamesestyle in 29 well appointed rooms. Located in the heart of the Hanoi Old Quarter on historic Hang QuatStreet, it is a short walk to the Night Market Hoan Kiem Lake, the Water Puppet Theatre. ... more   less 
Reservation Options:
TripAdvisor is proud to partner with Travel Republic (UK), Booking.com, Hotels.com, Priceline, Agoda and Odigeo so you can book your Golden Sun Palace Hotel reservations with confidence. We help millions of travellers each month to find the perfect hotel for both holiday and business trips, always with the best discounts and special offers.

Is This Your TripAdvisor Listing?

Own or manage this property? Claim your listing for free to respond to reviews, update your profile and much more.

Claim Your Listing