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Golden Sun Palace Hotel
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Reviews (1,230)
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All reviewshalong bayold quarterfruit platterfamily roomawesome hotelhotel is locatedthe hotel staffbanana pancakestrain stationhoan kiem lakeclean roomsthe location is perfectnight marketbreakfast was deliciousthe entire staffrose petalspho
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785 - 790 of 1,230 reviews
Reviewed 27 January 2014

We absolutely loved this hotel! The rooms were very clean and comfortable, and the breakfast was delicious. However the thing that really stood out was the staff! The girls at the front desk were so friendly and helpful, we felt very well looked after.

Stayed: January 2014, travelled as a couple
Thank Kat C
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
moonpham11, Customer Care Team at Golden Sun Palace Hotel, responded to this reviewResponded 4 February 2014

Dear Kat C,

We appreciate your compliments about Golden Sun Palace setting the standard, it is indeed our utmost objective to be considered as the reference when it comes to hospitality and providing emotional luxury to all our guests.

Please visit us again should your travels bring you back to Hanoi Capital for business or leisure.


Bruce
Customer Care Team
" We Care About You, We Care About Your Trip"

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 26 January 2014

This hotel is really the pearl of Hanoi. Situated in the old quarter close to the lake and all the nice restaurants. The hotel is clean and has a great staff and excellent service. They welcome you with a smile and truly give you the highest service possible. We stayed there just one night, we could use the shower before catching the over night train to Sapa and have a shower and free breakfast after our return from Sapa, stored our luggage for the evening while we had diner after return from Halong Bay and before our flight to Saigon. Miss Flowers arranged all our transport and tours, this people know what travelers wa

Room Tip: Go to Hanoi and check-in into this hotel
  • Stayed: January 2014, travelled as a couple
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Thank MJVL I
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
moonpham11, Customer Care Team at Golden Sun Palace Hotel, responded to this reviewResponded 4 February 2014

Dear MJVL78,

Thank you very much for your kind words - we are delighted that we could welcome you at Golden Sun Palace Hotel during your stay in Hanoi Old Quarter. In addition I am very pleased to hear that you have enjoyed our hotel staff, facilities during your stay.

It has been a pleasure having you as our resident and we are glad to have provided you with a memorable experience. Thank you for choosing to stay with us - we look forward to the opportunity of welcoming you back on another occasion.

Kind regards,

Bruce
Customer Care Team
" We Care About You, We Care About Your Trip"

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 19 January 2014

Most Friendly hotel I have ever stayed in. Rooms were very clean and comfortable. Staff organise our boat trip with to Halong Bay which was really amazing. After our trip to Halong Bay they had upgraded our room upon return.Great location in the old quarter. Excellent value for money - felt the service and rooms were better than most of the four star hotels I stayed in Vietnam. I would recommend this hotel to anyone visiting Hanoi. Staff could not do enough for you, they were so welcoming and friendly.

  • Stayed: January 2014, travelled as a couple
    • Value
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Thank Joey19812014
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
moonpham11, Customer Care Team at Golden Sun Palace Hotel, responded to this reviewResponded 20 January 2014

Dear Joey,
Greeting from Golden Sun Palace Hotel, Hanoi.

Your great feedback on TripAdvisor website is much appreciated. We are happy that you enjoyed your stay with us, especially for mentioning our friendly staff and our boat trip tour that we provided. Our team takes great pride in offering our guests inspiring stays.

We look forward to welcoming you back soon!

Best Regards,

Bruce
Customer Care Team
" We Care About You, We Care About Your Trip"

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 18 January 2014

We (group of 10 people - 4 adults, 6 teenage kids) stayed at the Golden Sun Palace Hotel for 2 nights (1st and 2nd December) and then again for 1 night upon our return from Halong Bay (5th December). We could not have asked for better.
We arrived at midnight after our international flight and were met by prearranged and excellent price shuttle. Rooms were clean with crisp white beds decorated with rose petals, fresh fruit in fridge. As with all hotels in the old quarter, narrow frontage with multiple small floors and the perpetual mopeds on footpath - none of which is a detractor to the good value this hotel represents. Next morning the excellent travel consultant on duty arranged internal flights for us and went and fetched the actual tickets for us within the hour. Hot breakfast (included in the price) was made to order and our tribe can eat a fair bit! We did get a seasonal special but at $165 per night for the 10 of us (in 3 rooms) we were very satisfied.
When we returned from Halong Bay, the hotel was full and we were upgraded to the suites next door - 4 large rooms with gorgeous bathrooms - and they honoured our original price. The concierge ran down to the water puppet theatre to collect tickets for a show that night.
Location could not be more central and the staff could not be more friendly. If only Australian hotels could be like this - sigh!

Room Tip: There is one flight of easy stairs before you get to the lift
  • Stayed: December 2013, travelled with family
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Thank 777alsh
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
moonpham11, Customer Care Team at Golden Sun Palace Hotel, responded to this reviewResponded 20 January 2014

Dear 777Alsh,
Greeting from Golden Sun Palace Hotel, Hanoi.
Thank you for sharing your experience at our hotel on TripAdvisor!

We value each guest that checks in at Golden Sun Palace Hotel . We appreciate your kind words and are thrilled to know that it felt " Better than Expected" with us here at Golden Sun Palace Hotel.

Our staff are indeed our greatest asset and I am proud to be working with such an outstanding team. Being your home away from home we always listen your request, and we delight that you have enjoyed with our effort. It is important to us that your stay is as comfortable as can be, so I am most delighted to know that they had provided such a personalised and memorable experience.

We greatly look forward to welcoming you back again to our residence - your Home in Hanoi !

Yours Sincerely,

Bruce
Customer Care Team
" We Care About You, We Care About Your Trip"

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 14 January 2014

Great location, but the best is the staff: always very friendly and helpful. When I made the reservation I forgot to ask for the transfer from the airport to the hotel and, even then, when I arrived Hanoi´s airport, I called the hotel asking for help with the transfer and they arranged the transfer in less than 15 minutes. I strongly recommed.

  • Stayed: December 2013, travelled as a couple
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1  Thank Daniele N
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
moonpham11, Customer Care Team at Golden Sun Palace Hotel, responded to this reviewResponded 20 January 2014

Dear Ms Daniele,
Greeting from Golden Sun Palace Hotel, Hanoi.

Your great feedback on TripAdvisor website is much appreciated. We are happy that you enjoyed your stay with us, especially for mentioning our great Pickup service that we provided. Our team takes great pride in offering our guests inspiring stays.

Thank you for choosing to stay with us - we look forward to the opportunity of welcoming you back on another occasion and please do keep your good health!

Kind regards,

Bruce
Customer Care Team
" We Care About You, We Care About Your Trip"

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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