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“Superior Staff”

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Golden Sun Palace Hotel
Ranked #19 of 588 Hotels in Hanoi
Certificate of Excellence
Perth, Australia
Level 1 Contributor
3 reviews
common_n_hotel_reviews_1bd8 1 helpful vote
“Superior Staff”
Reviewed 18 February 2014

The Staff AT GSP HOTEL are simply the best in Hanoi, Veitnem and for that matter anywhere in the world. They Were so accommodating for all needs. ESPECIALLY WHEN IT WAS REALLY NEEDED. They are professional and speak English well. They helped me out by waiving some fees as i was having some personal cash flow problems.
THESE ARE THE BEST OF THE BEST IN HOTEL MANAGEMENT.
Thankyou for my stay and cheers for the breakfast for the taxi ride. very nice touch.
I WILL BE RETURNING.
ALL THE VERY BEST TO THE FRIENDLY STAFF AT GSP HOTEL.

  • Stayed February 2014, travelled solo
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank ken2020
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
moonpham11, Customer Care Team at Golden Sun Palace Hotel, responded to this review, 4 March 2014
Dear ken2020,
Greeting from Golden Sun Palace Hotel, Hanoi.

We are glad to know that you enjoyed your stay and happy with our accommodation, location, and the service standard from our staff. Thanks a lot for expressing your experience from your recent stayed with us on the TripAdvisor website. We believe that your review would definitely be useful for the fellow travelers who planning to visit Hanoi and looking for somewhere simply nice to stay.

We hope to welcome you again for a renewed experience the next time you return to Hanoi.

Warm regards,


Bruce
Customer Care Team
“ We Care About You, We Care About Your Trip”
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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Rating summary
  • Location
  • Sleep Quality
  • Rooms
  • Service
  • Value
  • Cleanliness
Traveller tips help you choose the right room.   Room tips (131)
Date | Rating
  • Chinese (Traditional) first
  • Chinese (Simplified) first
  • Dutch first
  • English first
  • French first
  • German first
  • Hebrew first
  • Indonesian first
  • Italian first
  • Japanese first
  • Korean first
  • Norwegian first
  • Portuguese first
  • Russian first
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  • Swedish first
  • Turkish first
  • Vietnamese first
  • Any
English first
London, United Kingdom
Level 5 Contributor
94 reviews
17 hotel reviews
common_n_hotel_reviews_1bd8 68 helpful votes
Reviewed 16 February 2014

Seriously, I don't think I've ever been to a hotel in the entire world where the staff have been friendlier. The smiling...it just never ended. You got the impression that were a giant earthquake to strike in central Hanoi, or a plague of locusts released, they'd still be smiling like they'd won the lottery.

Smiling aside, the room was really good, very modern bathroom, comfortable beds, good TV channels etc. Nice to see some complementary fruit on arrival, as well as some very tasty watermelon juice whilst checking in. The location is perfect too.

All in all - definitely worthy of its excellent Tripadvisor rating!

  • Stayed February 2014, travelled with friends
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank Max W
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
moonpham11, Customer Care Team at Golden Sun Palace Hotel, responded to this review, 4 March 2014
Dear Max W,
Greeting from Golden Sun Palace Hotel, Hanoi.

We are truly grateful to hear from your review that you like our smiling - "The smiling...it just never ended at Golden Sun Palace Hotel. You got the impression that were a giant earthquake to strike in central Hanoi, and we still be smiling like we won the lottery." . We are a small local hotel but we are trying our best to make your stay a memorable experience.

Thank you so much for your choosing to stay in Hanoi and specially thank you for your lovely comment us on site, we are so happy that you enjoyed your stay with us and the hotel service, we wish to have any more chance to serve you in the near future.

Big Smiling from Customer Care Team.

Bruce
Customer Care Team
" We Care About You, We Care About Your Trip"
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Sydney
Level 3 Contributor
18 reviews
10 hotel reviews
common_n_hotel_reviews_1bd8 17 helpful votes
Reviewed 16 February 2014

This little gem of a hotel is located in the heart of the old city in Hanoi. It is clean, the staff are extremely helpful and accommodating. I had booked for two nights split around trips to sapa and halong bay the hotel allowed me to have a shower after having checked out prior to my overnight train to sapa which was a great help! Great wi-fi too, would definitely recommend this hotel for anyone looking for great value in a central location.

  • Stayed February 2014
    • Value
    • Location
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank 2_Vietnam
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
moonpham11, Customer Care Team at Golden Sun Palace Hotel, responded to this review, 4 March 2014
Dear 2_Vietnam,
Greeting from Golden Sun Palace Hotel.

Thank you for the wonderful feedback! It’s a pleasure to know that you enjoyed your recent stay and our Halong Bay program that Ms Flower booked for you and it’s even more rewarding to hear from guests - such as yourself - who constantly come back and recognize our efforts in creating memorable hotel experiences.

We look forward to welcoming you back whenever you visit Hanoi in the future.

Kind regards,

Bruce
Customer Care Team
" We Care About You, We Care About Your Trip"
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Level 3 Contributor
10 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 5 helpful votes
Reviewed 13 February 2014 via mobile

We stayed here as our first stop in Vietnam and possibly the best!!
We were upgraded to a lovely suite; rooms are large, clean and tastefully decorated. Breakfast is lovely but the thing that stood out the most was their hostess 'Flower' she is amazing; welcoming, helpful, efficient and a joy to talk to. Flower helped us book our trip to Halong Bay (where we got engaged so now very special to us) and even on the day we left Flower made us tea whilst we waited for our transport! She is an asset to the hotel.

Stayed December 2013, travelled as a couple
Helpful?
Thank Froglet5
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
moonpham11, Customer Care Team at Golden Sun Palace Hotel, responded to this review, 4 March 2014
Dear Froglet5,
Greeting from Golden Sun Palace Hotel,

On behalf of the whole customer care team and especial people (named above - Ms Flower). Thank you so much for recognizing and commending the team’s service. We are also very glad you appreciate the hotel’s location and surroundings. we are so glad to know from your review that you satisfied with our accommodation, in-room amenities, hotel staffs and the service.

Should you come to Hanoi in the future, please consider returning stay at Golden Sun Palace Hotel. We do forward to welcoming you back again very soon.

Yours sincerely,

Bruce
Customer Care Team
" We Care About You, We Care About Your Trip"
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
LA
1 review
Reviewed 12 February 2014

A very nice hotel! Located centrally in Old Town. Super helpful and nice staff. Clean rooms that are fully equipped. Would definitely recommend! One of the nicest hotels I stayed at throughout my travels in Asia.

  • Stayed January 2014, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank amylumlum
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Adelaide, Australia
Level 3 Contributor
17 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 17 helpful votes
Reviewed 11 February 2014

My second stay at this professional establishment. The reduced level of staff covering now two establishments were still able to provide travel and top notch food guidance around the city for guests. The level of in house comfort and cleanliness was maintained throughout my stay.Vigilant door staff dealt with a rouge taxi operator on my behalf with calm resolve. Breakfast service has been upgraded. If a clean room, good bed and highest level service are your accommodation needs, then the Golden Sun is truly the best value hotel.

Room Tip: The chain has now added a sister establishment next door offering family sized rooms. The original G...
See more room tips
  • Stayed February 2014, travelled solo
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
4 Thank 561Daz050
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Vernon, Canada
1 review
Reviewed 4 February 2014

This was our first visit to Hanoi, and we had made our booking over the internet based on the hotels high reviews. The exceptionally professional, warm and friendly staff, made us soon realize that the reviews were completely true. From this old quarter location you can explore a large part of the city with the knowledge that a comfortable room and very competent and friendly staff will get your day off to a good start, and be there for you when it is over.

  • Stayed January 2014, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank crossryan
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
moonpham11, Customer Care Team at Golden Sun Palace Hotel, responded to this review, 12 February 2014
Dear Crossryan,

Thank you very much for your kind words - we are delighted that we could welcome you at Golden Sun Palace Hotel during your stay in Hanoi Old Quarter. In addition I am very pleased to hear that you have enjoyed our hotel staff, facilities during your stay.

We look forward to the opportunity of welcoming you back on another occasion and please do keep your good health!

Warm regards,

Bruce
Customer Care Team
" We Care About You, We Care About Your Trip"
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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Additional Information about Golden Sun Palace Hotel

Property: Golden Sun Palace Hotel
Address: 33 Hang Quat Street, Hanoi 100000, Vietnam
Phone Number:
Region: Vietnam > Hanoi
Amenities:
Business Centre with Internet Access Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Room Service
Hotel Style:
Ranked #19 of 588 Hotels in Hanoi
Price Range (Based on Average Rates): £
Hotel Class:3 star — Golden Sun Palace Hotel 3*
Number of rooms: 9
Official Description (provided by the hotel):
Welcome to Golden Sun Palace !The brand new Golden Sun Palace just opened on 30th Dec, 2012Hanoi’s newest boutique hotel combine’s modern architecture and features with traditional Vietnamesestyle in 29 well appointed rooms. Located in the heart of the Hanoi Old Quarter on historic Hang QuatStreet, it is a short walk to the Night Market Hoan Kiem Lake, the Water Puppet Theatre. ... more   less 
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