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“Excellent Home from Home - and travel service too”

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Golden Sun Palace Hotel
Ranked #16 of 598 Hotels in Hanoi
Certificate of Excellence
Reviewed 28 March 2014

From to moment I first started emailing to organize our stay, the staff could not have been more helpful. They made all our travel arrangements from pickup to drop off including an excellent Hanoi guide (David, in a Man Utd shirt) and our Halong (Bai Tu Long actually) bay trip. Lovely room, with super shower, on the front to watch the street life and exceptional service always with a smile. Great location in a quiet side street in the old quarter. The Gecko restaurant just down the street at no 86 (see separate review) is definitely worth a visit.
Thank you Flower, Julia, Bruce, "Mr Monkey" and everyone else for such a pleasant stay. Highly recommended.

  • Stayed: March 2014, travelled as a couple
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Thank midknightbass
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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Reviewed 28 March 2014 via mobile

This hotel is beautiful, comfortable and quiet! Well worth staying, in fact we stayed with Golden Sun three times and when a room was not available we were upgraded in another of their gorgeous hotels! The staff are incredibly helpful, especially Flower and Bruce. Bruce booked us some amazing tours and even helped me put a Vietnam SIM card in my phone. Fantastic service- we will definitely be back!

  • Stayed: March 2014
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1  Thank Rebecca_Kerwin
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 27 March 2014

The best feature of this hotel is its very pleasant and hard working staff, who would see to it that your stay, be it for pleasure or business, is a comfortable one. Many thanks to Bruce, Flower, Julia, Kim, Ann, Long, and other staff who went out of their way to make sure that my business stay is efficient and productive. More power to you!

Room Tip: Choose a room on the upper rear side.
  • Stayed: March 2014, travelled on business
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1  Thank GlobalFestival
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 27 March 2014

The Golden Sun Palace is perfectly situated in the old quarter near the lake. We loved the busy daytime buzz in the street outside and in the surrounding area. The staff were welcoming and friendly from the moment we were picked up at the airport until the time we left. We had a room at the back with an internal window, but it was really clean, comfortable and quiet. The fresh fruit in the fridge was a lovely touch. Breakfast was great, cooked and served by very attentive staff, nothing was too much trouble for them. Many thanks to Bruce and Flower who always showed an interest in what we were doing and who were ready to give any advice when needed. We would definitely recommend a stay at this lovely hotel.

  • Stayed: March 2014, travelled as a couple
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1  Thank John F
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 27 March 2014 via mobile

Friendly n helpful staf, Bruce, Flower, Anna and others. Tasty breakfast, pho, omelette, fried seafood and chicken rice. Staff even packed breakfast for us because we left hotel at 6.15am to catch our flight. This was extraordinary because breakfast starts at 6.30am. Tasty local yogurt served everyday. Helps with digestion. Stayed for 4 nights. Advise: if you want convenient tour, please book from hotel staff. Dont get duped by cheap tour offered at streets agent. Will definately be back again and promote to friends. Terima kasih.

Kogilabalan Nair & Sivashangary
Melaka, Malaysia.

Stayed: March 2014, travelled as a couple
1  Thank Kogilabalan G
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
moonpham11, Customer Care Team at Golden Sun Palace Hotel, responded to this reviewResponded 4 April 2014

Dear Mr Balan,

Greeting from Golden Sun Palace Hotel, Hanoi.

Thank you for taking a moment to write a review about your experience at the GSP. I am delighted to hear our service and accommodations made your trip in Hanoi a memorable one. Additionally, our tour program service could make you give an advise out to others.

It has been a pleasure having you as our resident and we are glad to have provided you with a memorable experience. Thank you for choosing to stay with us - we look forward to the opportunity of welcoming you back on another occasion and please do keep your good health!

Bruce
Customer Care Team
" We Care About You, We Care About Your Trip"

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 26 March 2014

I stayed this hotel for 3 nights in total (went to Ha Long Bay for one night) and it was great experience. I'd already had a great impression with this hotel by exchanging emails about arrangements of airport pick up, tours etc. Best part of this hotel is staff. All staff are very friendly,
knowledgeable and hard workers. They try to meet every guests's needs and make them happen. I felt like being at home during stay, and as a person who have been hospitality and tourism industry for many years, I recommend this hotel to anyone without hesitation. Thank you very much Bruce and all staff in Golden Sun Palace. I hope to see you again soon!

  • Stayed: March 2014, travelled solo
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1  Thank Ryoko2014
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
moonpham11, Customer Care Team at Golden Sun Palace Hotel, responded to this reviewResponded 4 April 2014

Dear Ms Ryoko,
Greeting from Golden Sun Palace Hotel, Hanoi.

Thank you very much for your kind words - we are delighted that we could welcome you at Golden Sun Palace Hotel during your stay in Hanoi Old Quarter. I am very pleased to hear that you have enjoyed our hotel staff, facilities , especially SF Spa shop where you really enjoyed before leaving from Hanoi.

All colleagues are trained to be authentic, friendly, and gracious and provide a service attitude that is above expectations, pampering our guests like a gentle summer breeze.

Thank you for staying with us and please do come back with your family at the next occasion, hopefully in the not too distant future.

Bruce
Customer Care Team
" We Care About You, We Care About Your Trip"

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 24 March 2014

We stayed at Golden Sun Palace for 4 nights during the first part of our two week holiday in Vietnam. We were so pleased we chose this hotel - the location, staff and rooms were all perfect. We arrived very early and were picked up at the airport by their driver which was all very easy. Once we arrived at the hotel they offered us drinks, furit and even breakfast which was really nice of them. Our room was ready at 12:00 which was great as we were pretty tired. We ended up in a room without windows and it was actually really nice. A lovely big bed, fridge, air-con and a clean bathroom and I imagine it's a lot less noisy than the rooms at the front. The staff were so helpful duting our trip - we booked our halong bay cruise with them and also the Awesome street food tour which we would highly recommend. The staff were always so friendly every morning and willing to help with anything. The location is perfect for the old quarter, we walked everywhere and really enjoyed the hustle and bustle of the area.

I would definitely recommend this hotel - I imagine the other hotels in this chain are just as good however we did feel that Bruce made our stay extra special!

  • Stayed: March 2014, travelled as a couple
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11  Thank Helen W
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
moonpham11, Customer Care Team at Golden Sun Palace Hotel, responded to this reviewResponded 2 April 2014

Dear smiffy79,

Greeting from Golden Sun Palace Hotel, Hanoi.

Thank you for choosing to stay with us. We are delighted to read of your pleasant accommodation experience and appreciate your compliments on the overall environment, service and offerings.

Thank you for the wonderful feedback! It’s a pleasure to know that you enjoyed your recent stay with us and it’s even more rewarding to hear from guests - such as yourself - who constantly come back and recognize our efforts in creating memorable hotel experiences.

I look forward to sharing your compliments with our team. Hopefully, you will visit us again soon; we look forward to having you!

Yours sincerely,

Bruce
Customer Care Team
" We Care About You, We Care About Your Trip"

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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Additional Information about Golden Sun Palace Hotel

Address: 33 Hang Quat Street, Hanoi 100000, Vietnam
Phone Number:
Region: Vietnam > Hanoi
Amenities:
Business Centre with Internet Access Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Room Service
Hotel Style:
Ranked #16 of 598 Hotels in Hanoi
Price Range: £28 - £45 (Based on Average Rates for a Standard Room)
Hotel Class:3 star — Golden Sun Palace Hotel 3*
Number of rooms: 9
Official Description (provided by the hotel):
Welcome to Golden Sun Palace !The brand new Golden Sun Palace just opened on 30th Dec, 2012Hanoi’s newest boutique hotel combine’s modern architecture and features with traditional Vietnamesestyle in 29 well appointed rooms. Located in the heart of the Hanoi Old Quarter on historic Hang QuatStreet, it is a short walk to the Night Market Hoan Kiem Lake, the Water Puppet Theatre. ... more   less 
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