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“High Quality, Professional, Warm and Friendly”

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Golden Sun Palace Hotel
Ranked #16 of 599 Hotels in Hanoi
Certificate of Excellence
Reviewed 25 April 2014

The Golden Sun Hotel, is an excellent hotel, which perfectly balances high levels of service, standards, warmth and friendliness. This was our first night in Vietnam and gave us a wonderful first impression of the country. My experience of dealing with the team was outstanding from enquiring about a reservation to organising our Halong Bay Excursion. Furthermore their general attentiveness and attention to detail during our stay was impeccable. Well done to done Eric and the marvellous team at this hotel. When next in Hanoi we are sure to see you again.

  • Stayed: April 2014, travelled with family
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1  Thank CashwellK
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
moonpham11, Customer Care Team at Golden Sun Palace Hotel, responded to this reviewResponded 8 May 2014

Dear CashwellK,
Greeting from Golden Sun Hotel Group,

Thank you for taking the time to write a review about your experience at the Golden Sun Palace. I am glad to hear our location in the city center made your Hanoi exploration more convenient and that your experience on property was an excellent one, We are very happy to make you enjoyed Halong Bay Excursion with us.!
I hope you will not wait too long to visit us again in the future.

Warm regards,

Bruce
Customer Care Team
" We Care About You, We Care About Your Trip"

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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681 - 687 of 1,166 reviews

Reviewed 25 April 2014

Great location for exploring the Old Quarter. Staff were fantastic - excellent knowledge of Hanoi and wonderful attitudes - nothing was too much trouble. We received a room upgrade as we booked direct, which was a nice touch. Rooms are super clean. Good quality bed and linen. Breakfast included.

  • Stayed: April 2014, travelled as a couple
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1  Thank Lofti25
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
moonpham11, Customer Care Team at Golden Sun Palace Hotel, responded to this reviewResponded 26 April 2014

Dear Lofti25,

Greeting from Golden Sun Palace Hotel, Hanoi

Thank you for taking time to write this review. We are delighted to have upgraded you with an ‘amazingly memorable’ vacation.

It was a delight to serve you on this time. We are looking forward to welcoming you back Golden Sun Palace Hotel again as your second home in Hanoi.

Warm regards,

Bruce
Customer Care Team
Golden Sun Palace Hotel
E: fo@goldensunhotel.com

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 21 April 2014

We could say the hotel was one of the best thing we met in our Hanoi trip...
The staffs are well trained. They're willing to help with everything, thank you so much for you help!!
Great breakfast!! Great location!! We don't see what not to love this hotel

  • Stayed: April 2014, travelled with friends
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1  Thank Maity_m
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 21 April 2014

We were welcomed by very friendly, polite staff into a very classy affordable palace in the heart òf the old quảrter. We were served good coffee and a fruit platter, with a smile. Rooms were spacious, clean, quiet and cổmfortable. Breakfast ứa affordable, delicious and plentiful. The staff helped us with day trips, cabs, safe places to eat, tipping, pricing, in fact everything we wanted to know. They helped us with our overnight train trip to SaPa, and then, on our return, held our luggage while we toured the old quarter in a cyclo before heading off to the airport. We were very impressed with the feel òf the place and would definitely stay there again.

  • Stayed: April 2014, travelled as a couple
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1  Thank Lorrie O
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
moonpham11, Customer Care Team at Golden Sun Palace Hotel, responded to this reviewResponded 26 April 2014

Dear Lorrie,

Warmest greeting from Golden Sun Palace Hotel, Hanoi.

Thank you so much for this great review and for choosing to stay at our hotel when in Hanoi.

We are glad to know that you enjoyed your stay and happy with our accommodation, location, and the service standard from our staff. Thanks a lot for expressing your experience from your recent stayed with us on the TripAdvisor website.

We believe that your review would definitely be useful for the fellow travelers who planning to visit Hanoi and looking for somewhere simply nice to stay.

Warm regards,

Bruce
Customer Care Team
Golden Sun Palace Hotel
E: fo@goldensunhotel.com

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 21 April 2014

We stayed for two stays of two nights on each side of our trip to Halong Bay and were able to leave our suitcases at the hotel while we went to Halong Bay. The rooms are comfortable. The shower is wonderful. The service from Flower, Bruce and Julia was brilliant. They helped to make a restaurant reservation and order taxis. The breakfast has a great selection of food. We particularly recommend the banana pancakes! The location is excellent.

  • Stayed: April 2014, travelled as a couple
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1  Thank CMaryL
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 19 April 2014

Just returned from two separate stays at the Golden Sun Palace - highly recommend. Great location on a quiet street in the Old Quarter. Close to everything with a caring staff able to arrange daily tours. Rooms equipped with flat screen TVs and wifi - clean and daily roses a nice touch. Breakfast was served quickly. The hotel was charming and the big difference was the staff - Flower, Bruce and Julia who were there from morning to night to provide service with a smile. Bruce arranged a tour to Hoa Lu and Tam Coc. Flower went out of her way to recommend shopping and restaurants in the area. We stayed in the family room one night and the regular rooms as well. If you're looking for a great value and a hotel with all the charm of Hanoi, stay here.

Room Tip: Some of the rooms only have internal windows to a large skylight. Recommend rooms on the front side...
See more room tips
  • Stayed: April 2014, travelled with family
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Thank Lee l
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
moonpham11, Customer Care Team at Golden Sun Palace Hotel, responded to this reviewResponded 26 April 2014

Dear Mr Lee,

Warmest greeting from Golden Sun Palace Hotel, Hanoi.

On behalf of the whole customer care team and especial people (named above), we are so glad to know from your review that you satisfied with our accommodation, in-room amenities.

Especially, We are glad to know that you enjoyed your stay and happy with our tour arrangement - Hoa Lu Tam Coc the service standard from our staff.

Thanks a lot for expressing your experience from your recent stayed with us on the TripAdvisor website. We believe that your review would definitely be useful for the fellow travelers who planning to visit Hanoi and looking for somewhere simply nice to stay.

We look forward to have a chance of welcoming you back to our residence soon!

Warm regards,

Bruce
Customer Care Team
Golden Sun Palace Hotel
E: fo@goldensunhotel.com

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 16 April 2014 via mobile

I really had a great stay... The hotel location is just great, you can just get anywhere from where the hotel is located, shopping or sight-seeing. And the best part, the price is too good, breakfast yummy and the staffs were all just so friendly , helpful and always smiling .
If i ever get to visit Hanoi again, i'll surely choose to stay here again

  • Stayed: April 2014
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Thank AjungJamir
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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Additional Information about Golden Sun Palace Hotel

Address: 33 Hang Quat Street, Hanoi 10000, Vietnam
Phone Number:
Region: Vietnam > Hanoi
Amenities:
Business Centre with Internet Access Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Room Service
Hotel Style:
Ranked #16 of 599 Hotels in Hanoi
Price Range: £28 - £85 (Based on Average Rates for a Standard Room)
Hotel Class:3 star — Golden Sun Palace Hotel 3*
Number of rooms: 9
Official Description (provided by the hotel):
Welcome to Golden Sun Palace !The brand new Golden Sun Palace just opened on 30th Dec, 2012Hanoi’s newest boutique hotel combine’s modern architecture and features with traditional Vietnamesestyle in 29 well appointed rooms. Located in the heart of the Hanoi Old Quarter on historic Hang QuatStreet, it is a short walk to the Night Market Hoan Kiem Lake, the Water Puppet Theatre. ... more   less 
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