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“Five star experience at three star price”

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Golden Sun Palace Hotel
Ranked #19 of 588 Hotels in Hanoi
Certificate of Excellence
Panay Island, Philippines
Level 6 Contributor
117 reviews
32 hotel reviews
common_n_hotel_reviews_1bd8 190 helpful votes
“Five star experience at three star price”
Reviewed 8 August 2014

We are happy to sing the praises of this hotel. We had a wonderful five day stay there in room 603, a room which makes up the entire 6th floor of the hotel. It’s more of a suite than a room. It’s perfect for a family as it is very large, has two queen-sized beds and a comfortable sitting area with couches, split air conditioning and a decent bathroom. The room is very quiet because the windows open on to a light shaft illuminated by a skylight. It’s not claustrophobic as there are two windows and the room is huge.

The desk staff, Bruce and Flower will do everything they can to make your stay enjoyable. If you want a restaurant reservation, they will make it for you. If you need a taxi, they will get a reliable one. Huong will greet you with a smile in the morning and serve you a very fine breakfast. The breakfast includes fresh fruit, fresh fruit juices, brewed coffee, yogurt and your choice of Western or Vietnamese dishes. All are good, but the Vietnamese choices (beef or chicken) crab soup, banh cuon (rice noodle roll) are as good as you will find in Hanoi. The service is five star.

Room Tip: Room 603 a room which makes up the entire 6th floor of the hotel. It’s more of a suite than a room...
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  • Stayed August 2014, travelled with family
    • Value
    • Location
    • Service
Helpful?
6 Thank Archipelago
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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Rating summary
  • Location
  • Sleep Quality
  • Rooms
  • Service
  • Value
  • Cleanliness
Traveller tips help you choose the right room.   Room tips (131)
Date | Rating
  • Chinese (Traditional) first
  • Chinese (Simplified) first
  • Dutch first
  • English first
  • French first
  • German first
  • Hebrew first
  • Indonesian first
  • Italian first
  • Japanese first
  • Korean first
  • Norwegian first
  • Portuguese first
  • Russian first
  • Spanish first
  • Swedish first
  • Turkish first
  • Vietnamese first
  • Any
English first
New York
Level 2 Contributor
9 reviews
8 hotel reviews
common_n_hotel_reviews_1bd8 10 helpful votes
Reviewed 8 August 2014

This hotel was the last stop on our itinerary and boy, did I feel pampered. Golden Sun has a chain of hotel services from the one next door to the backpacker hotel a few blocks down. They understand the service required and expected from foreigners. For the price we paid, the room and service we received was phenomenal. Price also included breakfast which was plenty to last until early afternoon. When we left for Ha Long Bay, they also stored luggage for us professionally, with luggage tags. Pickup and dropoff services at the airport very convenient and reasonably priced ($15-18). Ms Flower, Julia, and Bruce were very helpful with problems we had with the safe, local food places, and airport transfers.

Bring cash (USD or VND) to pay for your room! Credit card is accepted but includes a 2% surcharge. Be careful not to go to the Bun Cha place on 1 Hang Man - they charge tourists 90 vnd and locals 50 vnd for bun cha with spring rolls. Go to Bun Cha Nem Cua Be on 29 Cau Go instead - they charge 40 vnd for Bun Cha, no spring rolls. I recommend doing some research if you plan on eating at the food stalls, unless you don't mind being ripped off.

  • Stayed June 2014, travelled with friends
    • Location
    • Cleanliness
    • Service
Helpful?
Thank forgotten620
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Canberra, Australia
Level 1 Contributor
4 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 3 helpful votes
Reviewed 5 August 2014

We stayed for five nights with side trips to Ha Long and Sapa. Great hotel great staff willing to do what ever is needed to make our stay in Hanoi perfect. From the train and airport pickup service to the quadruple glazed windows and rose petals on our bed. We rate the Golden Sun best hotel we have stayed in. A 3 star hotel that is really 5 star. Thank you Flower and Bruce. Located in Central Hanoi close walking to all to see and do.

  • Stayed July 2014, travelled as a couple
    • Sleep Quality
    • Cleanliness
    • Service
Helpful?
Thank Merlinp952
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
1 review
common_n_hotel_reviews_1bd8 1 helpful vote
Reviewed 3 August 2014

The staff at Golden Sun Palace Hotel were second to none. The rooms are to a high standard, good price and service is impeccable! The staff will go above and Beyond to make your stay enjoyable and will ensure you get the best out of your trip. Bruce especially made out trip, from organising our halong bay trip, to organising taxi's and even making us a packed up breakfast for our early morning departure (just so sweet)! You would be stupid to turn a blind eye to this hotel, they treat you like family and I shall definitely be returning! Thank you to all the staff....

  • Stayed August 2014
    • Value
    • Location
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank Sthornton16
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Bogota, Colombia
Level 3 Contributor
10 reviews
7 hotel reviews
common_n_hotel_reviews_1bd8 7 helpful votes
Reviewed 28 July 2014

Loved the warmth and attention of the staff. They were ready to help all the time, from ararnging trips and tours to cleaning spilled cloths. Delicious enough breakfast, tea and coffee all day.
The hotel staff made our stay in HAnoi on of the best in Vietnam. Never felt lost or lack of information. Great prices and felt like home. Do not miss it!

Room Tip: it should have windows and natural light..
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  • Stayed March 2014, travelled with friends
    • Sleep Quality
    • Cleanliness
    • Service
Helpful?
3 Thank anacamachobrunner
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Palmerston North, New Zealand
Level 3 Contributor
17 reviews
6 hotel reviews
common_n_hotel_reviews_1bd8 5 helpful votes
Reviewed 26 July 2014

This was a great choice for us, it was central, clean, and the service was excellent. Some of the staff (Bruce and Hana) were very entertaining with their warm sense of humour which made our stay even better. The breakfast was epic, large choice, and you can select multiple dishes if you are hungry.

Stayed July 2014, travelled as a couple
Helpful?
2 Thank isotoped n
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Cape Town Central, South Africa
Level 6 Contributor
140 reviews
33 hotel reviews
common_n_hotel_reviews_1bd8 107 helpful votes
Reviewed 26 July 2014

This was absolute a fantastic hotel in every way a tourist could wish for. Their shuttle service picked us up at the airport as arranged by email. Julie, the Sales Manageress replied to every email query and even bought and reserved the Water Puppet Show tickets for us in advance. When we arrived, she was on duty and made us feel at home immediately. They offered us a delicious and sumptuous complimentary breakfast. This was really wonderful, because we had an early 7h00 morning flight from Bangkok to Hanoi and arrived Hanoi at 8h30. She upgraded us to a deluxe double bedroom with a street view without any extra cost and let us have the room long before the normal check-in time. This was highly appreciated as our day has started really early. The lobby, room, bathroom and restaurant were always spotlessly clean and the hotel has a warm and friendly atmosphere. All the staff members at the front desk and restaurant were extremely and helpful throughout our stay. They would leave all other duties to smile and greet whenever a guest entered the lobby. They offered us a free warm shower with clean towels and toiletries at their sister hotel next door when we came back after our Day trip to Perfume Pagoda and before we had to catch the overnight train to Sa Pa. We even stored our luggage for free for the 2 days while we went trekking in Sa Pa. Upon our return they opened the hotel doors for us before 6h00am and offered breakfast before our shuttle bus came to pick us up for our trip to Halong Bay. At the end of our stay we were just amazed about this fantastic hotel and the committed staff members going out of their way to make our stay one of the best during our travels in Vietnam. Keep up the excellent work - this is what tourism is all about. Absolutely recommended for all tourists who want to stay in the center of the Old Quarter of Hanoi. You will not be disappointed!

  • Stayed July 2014, travelled as a couple
    • Sleep Quality
    • Rooms
    • Service
Helpful?
3 Thank ElmarieM
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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Additional Information about Golden Sun Palace Hotel

Property: Golden Sun Palace Hotel
Address: 33 Hang Quat Street, Hanoi 100000, Vietnam
Phone Number:
Region: Vietnam > Hanoi
Amenities:
Business Centre with Internet Access Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Room Service
Hotel Style:
Ranked #19 of 588 Hotels in Hanoi
Price Range (Based on Average Rates): £
Hotel Class:3 star — Golden Sun Palace Hotel 3*
Number of rooms: 9
Official Description (provided by the hotel):
Welcome to Golden Sun Palace !The brand new Golden Sun Palace just opened on 30th Dec, 2012Hanoi’s newest boutique hotel combine’s modern architecture and features with traditional Vietnamesestyle in 29 well appointed rooms. Located in the heart of the Hanoi Old Quarter on historic Hang QuatStreet, it is a short walk to the Night Market Hoan Kiem Lake, the Water Puppet Theatre. ... more   less 
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