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Hanoi 3B Hotel
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Reviews (1,112)
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All reviewsold quarterhalong bayma may streettrain stationperfect locationamazing staffhotel is locatedphonight marketrooms are cleanbook toursnoodlessister hotelhotel staffhighly recommend this hotelamazing hotelbuffet breakfast
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804 - 809 of 1,112 reviews
Reviewed 21 October 2013

We will late for 1.5hrs when arriving and the driver who pick us up really waited that long for us. We will impressed. When we reach the hotel, the staff was full of smiles and serve us chilled drinks (that's when we needed the most). They are all so friendly that we feel like princess...First day we will given an upgrade nice & pretty room facing the streets. Love the room!!! Subsequent, we went halong bay and back, change of another room and its still feels great! Breakfast was good and one of the staff would always open the door for us when we are back to hotel (we felt so priviledge) and last but not least on the last day when we are leaving to catch an early flight, we though we had to save and scrimp for our breakfast in the airport.But who knows, when we are sitting in the cab waiting for the driver, one of the staff brings 2 packets of breakfast (bread) with water and 2 bananas for us. It was the first time we feel so warmed. Thank You to every of the staff at Hanoi 3B hote.

  • Stayed: October 2013, travelled with friends
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Thank PEili K
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Owner H, Manager at Hanoi 3B Hotel, responded to this reviewResponded 29 October 2013

Dear Ms Peili,

We would like to say thank you very much for your lovely review. We are so happy that you enjoyed your stay at our hotel.

We would be very happy to see you again on a future trip to Hanoi.

All the best
Hanoi 3B Hotel team.

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 20 October 2013 via mobile

We stayed here for 3 nights in total. We felt like royalty, as the staff were attentive, always willing to help and ask how our day was. We organised a trip through them, but sadly it didn't go to plan due to the fault of the tour company not the hotel. The hotel handled the situation brilliantly, and were in contact with us, and trying to resolve the issue with the tour company. When we returned, they greeted us with hot tea, and did everything in their power to get us the best refund! The rooms were comfortable and spacious and set up nicely. Highly recommended!

Stayed: October 2013, travelled as a couple
Thank Nomadtraveller2
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Owner H, Manager at Hanoi 3B Hotel, responded to this reviewResponded 29 October 2013

Dear Ms Holly,

I am truly grateful for your feedback and thank you very much for sharing your experience at Hanoi 3B Hotel in Tripadvisor.com. And thank you also for your compliment that we are a fabulous hotel.

I am so glad that you have enjoyed our service and our staff are receptive and attentive to your every need and really make your stay a memorable.

I am looking forward to your next visit.

Yours sincerely,
Management of Hanoi 3B Hotel

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 17 October 2013

We stayed here for 2 nights as we couldn't get back into our original hotel again after being away, the staff are just lovely and couldn't be more helpful, the rooms were average and beds ok, bathroom not the best we only had a small hand held shower head which was too low down on the wall so we couldn't get under it. I think it was a bit over priced for what you got but still worth a stay. Needs renovating really

  • Stayed: October 2013, travelled as a couple
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10  Thank Sheppards28
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Owner H, Manager at Hanoi 3B Hotel, responded to this reviewResponded 19 October 2013

Dear Ms Sheppards,

Thank you for taking the time to post your comments regarding your recent stay at our hotel. It is regrettable that your stay did not meet the expectation that we think it was partly because of the insufficient communication between us.

Kindly be noticed that we have several room types and are able to cater to various needs of guests. Had you informed us during your stay that the shower were not to your liking, we can change you to another room with different descriptions.

Again, our apology for not having entirely met your expectation. Rest assured that we always keep improving our service to help make your trip to Vietnam a pleasant one.

We thank you for your kind understanding and do hope to have another opportunity to serve you in the future.

Sincerely yours,
Hanoi 3B Hotel team

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Reviewed 11 October 2013

impress with their friendly service in arranging halong bay tour, buying my sapa return overnight train tickets. Most of all, they even send a staff accompany us to the hanoi train station , to make sure we go to take the right train . He ride motorbike, we took cab. He wait with us until the time to board train, he even accompany us to the train cabin . WOW....5* Service, we are almost treat like royal couple. Overall the hotel location is very good, in old quarter central, room is clean.

  • Stayed: October 2013, travelled as a couple
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Thank Ken_foo
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Owner H, Manager at Hanoi 3B Hotel, responded to this reviewResponded 29 October 2013

Dear Mr Ken Foo,

It was our great pleasure to have you as our guest and I am most delighted that you have thoroughly enjoyed the stay.

Thank you for recognizing our effort and we certainly look forward to welcoming you back for another memorable hotel experience in the near future.

Have a great on your next trip.

Your sincerely,
Hanoi 3B Hotel team.

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 11 October 2013 via mobile

Stayed here for 3 nights early October. We pre booked a room a few nights before we stayed and were emailed to ask of we wanted to be picked up from the airport which we did and it was very hassle free, just what we wanted at 11pm. We were given a welcome drink and given a map which was very helpful. The staff are so nice and friendly always helping people. Dragon the owner was lovely and booked us a trip to halong bay and also sorted our train tickets. The rooms were great and had everything we needed, nice comfortable bed, lovley bathroom, safe, wifi, fridge, tv etc. fantastic location on a very busy street full of bars, restaurants, travel agencies, currency exchange. Breakfast buffet was good, eggs, noodles, toast, fruit, pancakes. Computers in reception for guests to use. They booked us a taxi to the train station and a member of staff followed us on his motorbike to help us with our bags and make sure we got on the right train - such fantastic service!! Would definitely recommend this place and would stay here again as the price, rooms, location and best of all staff, are amazing.

  • Stayed: October 2013
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Thank Dom_and_Jane
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Owner H, Manager at Hanoi 3B Hotel, responded to this reviewResponded 29 October 2013

Dear Dom and Jane,

I am truly grateful for your feedback and thank you very much for sharing your experience at Hanoi 3B Hotel in Tripadvisor.com. And thank you also for your compliment that we are a fabulous hotel.

I am so glad that you have enjoyed our service and our staff are receptive and attentive to your every need and really make your stay a memorable.

I am looking forward to your next visit.

Yours sincerely,
Management of Hanoi 3B Hotel

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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