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“Stay in Hanoi”
Review of Hanoi 3B Hotel

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Hanoi 3B Hotel
Ranked #8 of 601 Hanoi B&B and Inns
Certificate of Excellence
Gloucester, UK
Level Contributor
60 reviews
15 hotel reviews
common_n_hotel_reviews_1bd8 31 helpful votes
“Stay in Hanoi”
Reviewed 26 October 2013

We stayed in Hanoi twice during our trip to Vietnam and used this hotel twice. Dragon and the team were fantastic, gave great advice on trips and eating around Hanoi all of which were superb. Definitely recommend the restaurant just down the road from the hotel called New Day as the food was fantastic - a set menu with three courses and beers for two of us that came to just over £8! Amazing.

The hotmal was very clean, in a great location, lovely breakfast, decent size room. Drinks on arrival as we sorted out the booking, free wifi, fresh towels and a hair drier for use all in the price. Can't beat the price for a city centre location. If we had to say anything negative, it would be that our bathroom door didn't close and the shower head was only half way up the wall, but seriously - for the money we paid and the service we received, that really was nothing!

We recommended to others that we met during our trip, and would definitely stay again if we visit.

  • Stayed September 2013, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank ames101
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Owner H, Manager at Hanoi 3B Hotel, responded to this review, 29 October 2013
Dear Ames,

Thank you for taking the time to post your comments regarding your recent stay at our hotel. It is regrettable that your stay did not meet the expectation that we think it was partly because of the insufficient communication between us.

Kindly be noticed that we have several room types and are able to cater to various needs of guests. Had you informed us during your stay that the shower were not to your liking, we can change you to another room with different descriptions.

Again, our apology for not having entirely met your expectation. Rest assured that we always keep improving our service to help make your trip to Vietnam a pleasant one.

We thank you for your kind understanding and do hope to have another opportunity to serve you in the future.

Sincerely yours,
Hanoi 3B Hotel team
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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Rating summary
  • Location
  • Sleep Quality
  • Rooms
  • Service
  • Value
  • Cleanliness
Traveller tips help you choose the right room.   Room tips (159)
Date | Rating
  • Chinese (Traditional) first
  • Chinese (Simplified) first
  • Danish first
  • Dutch first
  • English first
  • French first
  • German first
  • Indonesian first
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English first
London, United Kingdom
2 reviews
common_n_hotel_reviews_1bd8 1 helpful vote
Reviewed 22 October 2013 via mobile

I've been in Hanoi twice, spending the days around multiple hotels between excursions, 3B is by far the best one. They service is excellent and they treat the customers with respect. I've felt like I was staying with friends instead of a cold hotel.

Stayed October 2013, travelled as a couple
Helpful?
Thank Burai
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Owner H, Manager at Hanoi 3B Hotel, responded to this review, 29 October 2013
Dear Mr Burai,

I am truly grateful for your feedback and thank you very much for sharing your experience at Hanoi 3B Hotel in Tripadvisor.com. And thank you also for your compliment that we are a fabulous hotel.

I am so glad that you have enjoyed our service and our staff are receptive and attentive to your every need and really make your stay a memorable.

I am looking forward to your next visit.

Yours sincerely,
Management of Hanoi 3B Hotel
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Singapore, Singapore
Level Contributor
325 reviews
48 hotel reviews
common_n_hotel_reviews_1bd8 105 helpful votes
Reviewed 21 October 2013

We will late for 1.5hrs when arriving and the driver who pick us up really waited that long for us. We will impressed. When we reach the hotel, the staff was full of smiles and serve us chilled drinks (that's when we needed the most). They are all so friendly that we feel like princess...First day we will given an upgrade nice & pretty room facing the streets. Love the room!!! Subsequent, we went halong bay and back, change of another room and its still feels great! Breakfast was good and one of the staff would always open the door for us when we are back to hotel (we felt so priviledge) and last but not least on the last day when we are leaving to catch an early flight, we though we had to save and scrimp for our breakfast in the airport.But who knows, when we are sitting in the cab waiting for the driver, one of the staff brings 2 packets of breakfast (bread) with water and 2 bananas for us. It was the first time we feel so warmed. Thank You to every of the staff at Hanoi 3B hote.

  • Stayed October 2013, travelled with friends
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank PEili K
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Owner H, Manager at Hanoi 3B Hotel, responded to this review, 29 October 2013
Dear Ms Peili,

We would like to say thank you very much for your lovely review. We are so happy that you enjoyed your stay at our hotel.

We would be very happy to see you again on a future trip to Hanoi.

All the best
Hanoi 3B Hotel team.
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Level Contributor
8 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 7 helpful votes
Reviewed 20 October 2013 via mobile

We stayed here for 3 nights in total. We felt like royalty, as the staff were attentive, always willing to help and ask how our day was. We organised a trip through them, but sadly it didn't go to plan due to the fault of the tour company not the hotel. The hotel handled the situation brilliantly, and were in contact with us, and trying to resolve the issue with the tour company. When we returned, they greeted us with hot tea, and did everything in their power to get us the best refund! The rooms were comfortable and spacious and set up nicely. Highly recommended!

Stayed October 2013, travelled as a couple
Helpful?
Thank Nomadtraveller2
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Owner H, Manager at Hanoi 3B Hotel, responded to this review, 29 October 2013
Dear Ms Holly,

I am truly grateful for your feedback and thank you very much for sharing your experience at Hanoi 3B Hotel in Tripadvisor.com. And thank you also for your compliment that we are a fabulous hotel.

I am so glad that you have enjoyed our service and our staff are receptive and attentive to your every need and really make your stay a memorable.

I am looking forward to your next visit.

Yours sincerely,
Management of Hanoi 3B Hotel
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Palm Beach QLD Australia
Level Contributor
96 reviews
14 hotel reviews
common_n_hotel_reviews_1bd8 37 helpful votes
Reviewed 17 October 2013

We stayed here for 2 nights as we couldn't get back into our original hotel again after being away, the staff are just lovely and couldn't be more helpful, the rooms were average and beds ok, bathroom not the best we only had a small hand held shower head which was too low down on the wall so we couldn't get under it. I think it was a bit over priced for what you got but still worth a stay. Needs renovating really

  • Stayed October 2013, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
10 Thank Sheppards28
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Owner H, Manager at Hanoi 3B Hotel, responded to this review, 19 October 2013
Dear Ms Sheppards,

Thank you for taking the time to post your comments regarding your recent stay at our hotel. It is regrettable that your stay did not meet the expectation that we think it was partly because of the insufficient communication between us.

Kindly be noticed that we have several room types and are able to cater to various needs of guests. Had you informed us during your stay that the shower were not to your liking, we can change you to another room with different descriptions.

Again, our apology for not having entirely met your expectation. Rest assured that we always keep improving our service to help make your trip to Vietnam a pleasant one.

We thank you for your kind understanding and do hope to have another opportunity to serve you in the future.

Sincerely yours,
Hanoi 3B Hotel team
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Singapore, Singapore
Level Contributor
7 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 4 helpful votes
Reviewed 11 October 2013

impress with their friendly service in arranging halong bay tour, buying my sapa return overnight train tickets. Most of all, they even send a staff accompany us to the hanoi train station , to make sure we go to take the right train . He ride motorbike, we took cab. He wait with us until the time to board train, he even accompany us to the train cabin . WOW....5* Service, we are almost treat like royal couple. Overall the hotel location is very good, in old quarter central, room is clean.

  • Stayed October 2013, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Ken_foo
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Owner H, Manager at Hanoi 3B Hotel, responded to this review, 29 October 2013
Dear Mr Ken Foo,

It was our great pleasure to have you as our guest and I am most delighted that you have thoroughly enjoyed the stay.

Thank you for recognizing our effort and we certainly look forward to welcoming you back for another memorable hotel experience in the near future.

Have a great on your next trip.

Your sincerely,
Hanoi 3B Hotel team.
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Level Contributor
48 reviews
43 hotel reviews
common_n_hotel_reviews_1bd8 11 helpful votes
Reviewed 11 October 2013 via mobile

Stayed here for 3 nights early October. We pre booked a room a few nights before we stayed and were emailed to ask of we wanted to be picked up from the airport which we did and it was very hassle free, just what we wanted at 11pm. We were given a welcome drink and given a map which was very helpful. The staff are so nice and friendly always helping people. Dragon the owner was lovely and booked us a trip to halong bay and also sorted our train tickets. The rooms were great and had everything we needed, nice comfortable bed, lovley bathroom, safe, wifi, fridge, tv etc. fantastic location on a very busy street full of bars, restaurants, travel agencies, currency exchange. Breakfast buffet was good, eggs, noodles, toast, fruit, pancakes. Computers in reception for guests to use. They booked us a taxi to the train station and a member of staff followed us on his motorbike to help us with our bags and make sure we got on the right train - such fantastic service!! Would definitely recommend this place and would stay here again as the price, rooms, location and best of all staff, are amazing.

  • Stayed October 2013
    • Value
    • Location
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Dom_and_Jane
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Owner H, Manager at Hanoi 3B Hotel, responded to this review, 29 October 2013
Dear Dom and Jane,

I am truly grateful for your feedback and thank you very much for sharing your experience at Hanoi 3B Hotel in Tripadvisor.com. And thank you also for your compliment that we are a fabulous hotel.

I am so glad that you have enjoyed our service and our staff are receptive and attentive to your every need and really make your stay a memorable.

I am looking forward to your next visit.

Yours sincerely,
Management of Hanoi 3B Hotel
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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Additional Information about Hanoi 3B Hotel

Property: Hanoi 3B Hotel
Address: 99 Ma May | Hoan Kiem, Hanoi 10000, Vietnam
Region: Vietnam > Hanoi
Amenities:
Business Centre with Internet Access Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Kitchenette Pets Allowed ( Dog / Pet Friendly ) Restaurant Room Service Shuttle Bus service Suites Wheelchair access Airport Transportation
Hotel Style:
Ranked #8 of 601 B&Bs / Inns in Hanoi
Price Range (Based on Average Rates): £
Hotel Class:2.5 star — Hanoi 3B Hotel 2.5*
Number of rooms: 10
Official Description (provided by the hotel):
The Hanoi 3B Hotelis conveniently situated in the heart of the Old Quarter of Hanoi. Hotel with elevator and buffet breakfast. We offers you a warm and friendly welcome. Our rooms combine traditional oriental furnishings with modern comforts, providing you the perfect place to rest and stay.The Hanoi 3B Hotel is conveniently situated on Ma May Street in the centre of the famous Old Quarter, just a few doors down from the Ancient-House Museum, walking distance to the Lake Hoan Kiem, Ngoc Son Temple and the Thang Long Water Puppet Theatre. Centrally located, we are also conveniently placed for visiting other attractions such as the Temple of Literature, Ho Chi Minh Mausoleum, One-Pillar Pagoda, History Museum, French Quarter, Dong Xuan Market, Opera House and many others.We offer a range of rooms to suit single travelers, groups, couples and families. Each room is air-conditioned and comes with free Wi-fi internet access, making it ideal for business travelers as well as tourists. Breakfast is included and our deluxe rooms come with a small balcony and a view over the Old Quarter. ... more   less 
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