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“Remembering the staff over all”
Review of Hanoi 3B Hotel

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Hanoi 3B Hotel
Ranked #9 of 626 Hanoi B&B and Inns
Certificate of Excellence
Reviewed 28 November 2013

Hanoi 3B: not to be remembered for the sumptuous decoration -nothing of the trendy-minimalist- arty-kind of hotels or for the style of the rooms. They are rather simple and offer all the amenities that any traveller would expect: free wifi, free coffee, international tv channels and air con. But you are sure to remember Hanoi 3B Hotel for the fantastic staff: friendly, helpful, warm. A little bit as if you just are back with some long-lost family members. Highly to be recommended for a great insight about Hanoi sense of hospitality!!! And all of this for an excellent price...

  • Stayed: November 2013, travelled solo
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1  Thank LucBKK2013
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Owner H, Manager at Hanoi 3B Hotel, responded to this reviewResponded 5 December 2013

Dear Mr Luc,

It was our great pleasure to have you as our guest and I am most delighted that you have thoroughly enjoyed the stay.

Thank you for recognizing our effort and we certainly look forward to welcoming you back for another memorable hotel experience in the near future.

Have a great on your next trip.

Your sincerely,
Hanoi 3B Hotel team.

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734 - 740 of 1,051 reviews

Reviewed 26 November 2013 via mobile

Great little spot in the old quarters of hanoi, the rooms, breakfast and all the staff were fantastic. The rooms are squeaky clean and spacious, the breakfast is made fresh for you and the staff, especially dragon, the hotel manager were ace. I would definitely recommend this hotel to anyone staying in hanoi wether on a budget or not.

  • Stayed: November 2013
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Thank Lowther24
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Owner H, Manager at Hanoi 3B Hotel, responded to this reviewResponded 5 December 2013

Dear Mr Lowther,

We would like to say thank you very much for your lovely review. We are so happy that you enjoyed your stay at our hotel.

We would be very happy to see you again on a future trip to Hanoi.

All the best
Hanoi 3B Hotel team.

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Reviewed 24 November 2013

The Hanoi 3B hotel is located in the old part of Hanoi. Just walk out the door and you are right there in the middle of the buzzing street life. The staff is extremely service minded and helps you with whatever you want. You really get a lot for a low price, we paid 26USD per night. I can highly recommend the place.

  • Stayed: November 2013
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Thank HButting
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Owner H, Manager at Hanoi 3B Hotel, responded to this reviewResponded 5 December 2013

Dear Mr Butting,

I am truly grateful for your feedback and thank you very much for sharing your experience at Hanoi 3B Hotel in Tripadvisor.com. And thank you also for your compliment that we are a fabulous hotel.

I am so glad that you have enjoyed our service and our staff are receptive and attentive to your every need and really make your stay a memorable.

I am looking forward to your next visit.

Yours sincerely,
Management of Hanoi 3B Hotel

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Reviewed 23 November 2013 via mobile

We arrived at this hotel at 11 am after a long flight from Europe. We were welcomed with a refreshment and a lots of 'sorry' because our room was not ready (which we really didn’t expect that early). But after the drink and some paperwork they showed us the room, which was medium sized with a nice balcony and great views (7th floor). The location of the hotel is perfect, the old quarter is at your footstep. You have everything you need just outside. Because of bad weather forecasts we changed all our travel plans, and the staff were really helpful with information, bookings and whatever we needed. Would definitely stay here again!
PS. Check out the restaurant Newday just up the street.

Stayed: November 2013, travelled with friends
Thank FredrikEder
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Owner H, Manager at Hanoi 3B Hotel, responded to this reviewResponded 28 November 2013

Dear Mr Fredrik,

I am truly grateful for your feedback and thank you very much for sharing your experience at Hanoi 3B Hotel in Tripadvisor.com. And thank you also for your compliment that we are a fabulous hotel.

I am so glad that you have enjoyed our service and our staff are receptive and attentive to your every need and really make your stay a memorable.

Regarding to the Newday restaurant, thank you very much for your recommendation. We also keep it on our tips to recommend it to all our guests at the hotel.

I am looking forward to your next visit.

Yours sincerely,
Management of Hanoi 3B Hotel

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Reviewed 21 November 2013

Great location, beautiful rooms, and the most wonderful staff I've encountered anywhere! Every morning you're greeted with smiles, questions about your plans, and well wishes for your day. They are helpful in setting up tours but do not pressure you to do so. The free breakfast has many options, and all-day coffee is a welcome touch as well. Truly the best service I've seen through my month and a half of travelling in this region, and throughout my travels in North America as well. This hotel is a must.

Room Tip: They are all lovely, but some face the back alleyway so there is not much of a view but on the plus...
  • Stayed: November 2013, travelled with friends
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Thank Kelcie Y
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Owner H, Manager at Hanoi 3B Hotel, responded to this reviewResponded 28 November 2013

Dear Ms Kelcie ,

We would like to say thank you very much for your lovely review.

We are so happy that you enjoyed your stay at our hotel.We would be very happy to see you again on a future trip to Hanoi.All the best for you and your boyfriend.

Hanoi 3B Hotel team.

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Reviewed 21 November 2013 via mobile

I chose Hotel 3B based on the tripadvisor reviews... The pre-stay service did not disappoint! Mr. Dragon was always prompt and polite in email replies and patient with all my enquiries. Once arrived I was welcome with a refreshing lime drinks and escort to my room. We got the room with balcony on top floor. I'd say it's not too noisy if you close the balcony door... Vietnamese do tend to broadcast some loud announcement or something in the morning, so if you plan to be lazy and wake up later during your stay, perhaps it's wise to choose the rooms inside. The staff there were all quite discreet and very helpful throughout. Some of them don't speak very good English but there's always someone who can to help you, so no problem. Breakfast is OK, they serve with one freshly made dish of your choice (out of the menu) so that's pretty good!
I experienced the typhoon during my stay, so part of my trip was cancelled, and I had to stay another night. Thank goodness they had rooms available for an extra night. However, the next morning when I woke up I found a strain of water on the floor with no source (did not seem to be from the balcony nor the window, not from the bathroom, not from the ceiling) Quite strange.. but it's not a huge problem so we just reported to the staff when checked out. They're so nice to let us take a shower to refresh ourselves before the overnight train ride. And they have someone to escort you to the train station, basically till you get on the train! Very impressed with their service. Thank you!

  • Stayed: November 2013
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Thank cynthjeany
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Owner H, Manager at Hanoi 3B Hotel, responded to this reviewResponded 21 November 2013

Dear Ms Cynthjeany,

We would like to say thank you very much for your time to write us a review on tripadvisor. We are very happy that you enjoyed your stay at our hotel and your impressed with our service as you mention on your review.

Regarding to the water in your room, after you check out your room we come to the room to check and found that the problem from the fridge because the plug of the fridge has been pulled out. We are very sorry may be it happen by our keeping house when they cleaned your room.

Thank you very much for your kindly reported after you checked out.

We would be very happy to see you again on a future trip to Hanoi.

All the best
Hanoi 3B Hotel team.

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Reviewed 17 November 2013

Of about 10 different hotels we stayed in during a 3 week trip to Vietnam, this was one of the best due to the amazing service provided by the staff. All the staff were excellent from the start and throughout our stay offering us advise on Hanoi and activities. They looked after our bags while we went on a two day motorbike trip and even let us have a shower on our return even through we were no longer staying there. The hotel is right in the hear of the Old Town - so perfect for the location and the breakfast was very good. The only problem was that the air conditioning was a little noisy in the room and the window looked at a blank wall - but this is not unusual in Hanoi.

  • Stayed: October 2013, travelled as a couple
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1  Thank Greth123
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Owner H, Manager at Hanoi 3B Hotel, responded to this reviewResponded 21 November 2013

Dear Mr Greth,

I am truly grateful for your feedback and thank you very much for sharing your experience at Hanoi 3B Hotel in Tripadvisor.com. And thank you also for your compliment that we are a fabulous hotel.

I am so glad that you have enjoyed our service and our staff are receptive and attentive to your every need and really make your stay a memorable.

I am looking forward to your next visit.

Yours sincerely,
Management of Hanoi 3B Hotel

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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Additional Information about Hanoi 3B Hotel

Address: 99 Ma May | Hoan Kiem, Hanoi 10000, Vietnam
Region: Vietnam > Hanoi
Amenities:
Business Centre with Internet Access Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Kitchenette Pets Allowed ( Dog / Pet Friendly ) Restaurant Room Service Shuttle Bus service Suites Wheelchair access Airport Transportation
Hotel Style:
Ranked #9 of 626 B&Bs / Inns in Hanoi
Price Range: £15 - £28 (Based on Average Rates for a Standard Room)
Hotel Class:2.5 star — Hanoi 3B Hotel 2.5*
Number of rooms: 10
Official Description (provided by the hotel):
The Hanoi 3B Hotelis conveniently situated in the heart of the Old Quarter of Hanoi. Hotel with elevator and buffet breakfast. We offers you a warm and friendly welcome. Our rooms combine traditional oriental furnishings with modern comforts, providing you the perfect place to rest and stay.The Hanoi 3B Hotel is conveniently situated on Ma May Street in the centre of the famous Old Quarter, just a few doors down from the Ancient-House Museum, walking distance to the Lake Hoan Kiem, Ngoc Son Temple and the Thang Long Water Puppet Theatre. Centrally located, we are also conveniently placed for visiting other attractions such as the Temple of Literature, Ho Chi Minh Mausoleum, One-Pillar Pagoda, History Museum, French Quarter, Dong Xuan Market, Opera House and many others.We offer a range of rooms to suit single travelers, groups, couples and families. Each room is air-conditioned and comes with free Wi-fi internet access, making it ideal for business travelers as well as tourists. Breakfast is included and our deluxe rooms come with a small balcony and a view over the Old Quarter. ... more   less 
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