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“Excellent Hotel!”

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JW Marriott Hotel Hanoi
Ranked #34 of 578 Hotels in Hanoi
Singapore
Level Contributor
193 reviews
38 hotel reviews
common_n_hotel_reviews_1bd8 98 helpful votes
“Excellent Hotel!”
5 of 5 bubbles Reviewed 16 July 2014 via mobile

We had a very comfortable stay in this top quality hotel. The staff and service standard is top! The concierge desk made some great recommendations for things to see and do around Hanoi. The location is a bit out of town, but that was not a problem as the hotel shuttle bus operates regularly and it was actually nice to be a bit away from the hustle and bustle of downtown. The room was very comfortable and the breakfast buffet was good. I highly recommend the Hanoi JW Marriott.

Stayed July 2014
Helpful?
3 Thank K1ngT1m
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
JWMarriottHotelHanoi, General Manager at JW Marriott Hotel Hanoi, responded to this review, 16 July 2014
Dear KingTimB,

Great to hear that you enjoyed your visit with us recently at JW Marriott Hanoi!

I am pleased to know that you partciularly enjoyed our JW Cafe breakfast, an abundance of food from around Asia along with a great lakeside setting. Great way to start the day!

Our Concierge team is very knowledgable about the cultural and touring offerings in Hanoi and the outskirts and I am glad that they were able to tailor a program for you during your time with us.

Thank you again for sharing and I hope that we will have the opportunity to have you back again soon!

Best regards,

Bob Fabiano
General Manager
JW Marriott Hanoi
robert.fabiano@marriott.com
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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1,299 reviews from our community

Traveller rating
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Rating summary
  • Sleep Quality
    5 of 5 bubbles
  • Location
    4 of 5 bubbles
  • Rooms
    5 of 5 bubbles
  • Service
    5 of 5 bubbles
  • Value
    4.5 of 5 bubbles
  • Cleanliness
    5 of 5 bubbles
Traveller tips help you choose the right room.   Room tips (252)
Date | Rating
  • Chinese (Traditional) first
  • Chinese (Simplified) first
  • Dutch first
  • English first
  • French first
  • German first
  • Indonesian first
  • Italian first
  • Japanese first
  • Korean first
  • Portuguese first
  • Russian first
  • Spanish first
  • Swedish first
  • Thai first
  • Vietnamese first
  • Any
English first
Level Contributor
6 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 7 helpful votes
5 of 5 bubbles Reviewed 15 July 2014 via mobile

We stayed here on the last leg of our honeymoon. The hotel is stunning. Beautiful rooms! Friendly staff, wonderful breakfast buffet and great spa. It's a little was out from downtown Hanoi which we liked. We had a great tour guide who took us into Hanoi for tours. The hotel is new and they did not miss anything in providing luxury and comfort. Would highly recommend.

Stayed July 2014
Helpful?
4 Thank Heather H
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
JWMarriottHotelHanoi, General Manager at JW Marriott Hotel Hanoi, responded to this review, 16 July 2014
Dear Heather H,

Thank you for sharing your experience on your recent visit to JW Marriott Hanoi!

It is wonderful to know that we were able to put a memorable final touch to you Honeymoon!! I appreciate your comments on our staff performance and will share your comment with them! Since opening in October 2013, our engaging team has been inspired to deliver luxurious and gracious service and I am glad to hear that we accomplished that for you and your husband.

Great to know that you also enjoyed our Spa by JW, it certainly is a great way to pamper yourself after a day in the city- we have been recognized as a serene and tranquil place to return to after the noise and hustle and bustle of the city.

Hope that should you be traveling again to Vietnam, we can be part of your 1st Anniversary celebration!

Thanks again for sharing!!

Best Regards,

Bob Fabiano
General Manager
JW Marriott Hanoi
robert.fabiano@marriott.com
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Hong Kong, China
Level Contributor
3 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 5 helpful votes
5 of 5 bubbles Reviewed 14 July 2014

I just spent a weekend at this amazing hotel. An iconic building with excellent service and facilties. Food quality is superb and staff is extremely friendly and helpful.
will certainly return for more visits!

  • Stayed July 2014, travelled on business
    • Sleep Quality
    • Rooms
    • Service
Helpful?
4 Thank HansL573
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
JWMarriottHotelHanoi, General Manager at JW Marriott Hotel Hanoi, responded to this review, 16 July 2014
Dear hansL573,

Great to hear that your weekend with us was such an enjoyable escape!

i am also excite to hear that our iconic design, our culinary offerings and most of all our staff provided you with all of the elments for a comfortable and relaxing weekend.

I hope that your travels will bring you back soon for another great experience!

Best regards.,

Bob Fabiano
General Manager
JW Marriott Hanoi
robert.fabiano@mrriott.com
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Noida, India
Level Contributor
58 reviews
56 hotel reviews
common_n_hotel_reviews_1bd8 33 helpful votes
5 of 5 bubbles Reviewed 10 July 2014

Amazing is the look.
Majestic is the atmosphere the moment you enter this world class home away from home!
JW as the name suggests offers you fantastic people to serve you, excellent food options with multiple restaurants options for satisfaction various taste buds.
the face of the dragon has a biggest lap pool in city with a great view .same floor consists of world class spa with best of massage options to unwind.
meetings spaces are plenty, with studio options (new) consisting of various spaces in one big space making it as ones own private office including dining options.
the hotel can arrange pick up and drops and has easy taxi service at its doors.

Room Tip: all rooms are big and spacious. personally a room with a city view will be better on higher floor. a...
See more room tips
  • Stayed July 2014, travelled on business
    • Sleep Quality
    • Cleanliness
    • Service
Helpful?
4 Thank Vikrantg
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
JWMarriottHotelHanoi, General Manager at JW Marriott Hotel Hanoi, responded to this review, 16 July 2014
Dear Vikrantg,

Thank you for sharing your recent experience at JW Marriott Hanoi!

I am very pleased to hear how much you enjoyed the iconic design of our building, with our "Dragon" inspired architecture.

Our food & beverage offerings have been well received from our guests both staying with us and those of the local community and we are very proud of our culinary team and their talents!

Happy to know that the entire staff was accomodating and responsive to your needs and that they provided the gracious hospitality that we have become known for delivering! We have worked diligently to insure our staff is well versed on the needs of our guests and they have demonstrated a passionate manner in whcih to deliver a personalized and engaging experience throughout our hotel.

Vikrantg, thank you again for sharing and hope we see you back with us soon!

Best regards,

Bob Fabiano
General Manager
JW Marriott Hanoi
robert.fabiano@marriott.com
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Lindau, Germany
Level Contributor
13 reviews
9 hotel reviews
common_n_hotel_reviews_1bd8 19 helpful votes
5 of 5 bubbles Reviewed 8 July 2014

I can thoroughly recommend the JW Marriott in Hanoi for both business and private travel. The rooms are very well equipped and maintained. The hotel restaurants offer a balanced and qualitative mix of international and Asian cusine as does a relaxing lounge bar for a late meal. A well equipped gym, recreation facility and resaonably sized pool are also worth mentioning.The location is very convenient indeed. Last but not least, the JW Marriott Hanoi is staffed throughout by a first class team of friendly hotel professionals who manage to make you feel at home from the first "check in" welcome until departure. Certainly one of the most amicable "home from homes" I have come across on my recent travels.

Room Tip: All the rooms I have stayed in at the JW Marriott Hanoi have been excellent - luxurious, very well e...
See more room tips
  • Stayed June 2014, travelled on business
    • Rooms
    • Cleanliness
    • Service
Helpful?
3 Thank TW-VHHH
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
JWMarriottHotelHanoi, General Manager at JW Marriott Hotel Hanoi, responded to this review, 10 July 2014
Dear T W,

Thank you very much for sharing your recent experience with our JW Marriott Hanoi!

I am very pleased to know that you enjoy the spacious guestroom we have with all of it's luxurious appointments and that you had the opportunity to utilize our 'wellness floor" , which includes our cantilivered indoor pool, fitness center and Spa by JW.

I also appreciate your comments regarding our culinary offerings which we have worked extremely diligently to develop!

T W, we are looking forward to your return, as well as that of your colleagues whom have selected us as thier base while in Hanoi!

Best regards and thank you for sharing your experience!

Bob Fabiano
General Manager
JW Marriott Hanoi
robert.fabiano@marriott.com
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Ho Chi Minh City, Vietnam
1 review
common_n_hotel_reviews_1bd8 2 helpful votes
5 of 5 bubbles Reviewed 6 July 2014

Excellent services, good manner from the staff, beautiful view and deliciuos food are the things i impressed most while living here. Besides, when i requested for the red invoce, the employee were really kind and provided on time as their services guarantee, always do best for the customers.

  • Stayed June 2014, travelled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
2 Thank Suri2808
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
JWMarriottHotelHanoi, General Manager at JW Marriott Hotel Hanoi, responded to this review, 8 July 2014
Dear Suri2808,

Thank you for sharing your recent stay with us on Trip Advisor!

I am very pleased to see that you enjoyed our iconic building and design, along with our food offerings and engaging staff!

Since our opening in October 2013, we have devoted our attention to developing our team to provide the best of customer service and they have responded with a warm and gracious delivery to our guests! I am glad to see they provded that to you!

I hope that you will once again come for a visit and we will deliver the service you have now come to expect!

Best Regards,

Bob Fabiano
General Manager
JW Marriott Hanoi
robert.fabiano@marriott.com
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
London, United Kingdom
Level Contributor
159 reviews
108 hotel reviews
common_n_hotel_reviews_1bd8 116 helpful votes
5 of 5 bubbles Reviewed 6 July 2014

The hotel looks fantastic and though slightly out of the city centre it is in a pleasant location. It is easy to get a taxi to and from the hotel and it is well-located for the airport.

The rooms are very comfortable and the main restaurant for breakfast and dinner had a great buffet. The staff could be a little slow at clearing tables but they were friendly and helpful.

The spa was very impressive and offered a great massage. The gym is well-equipped and the pool lovely and cool.

Do give this place a try as it is a pleasant change from the hotels all situated around the lake.

  • Stayed May 2014, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
3 Thank TerryMinuit
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
JWMarriottHotelHanoi, General Manager at JW Marriott Hotel Hanoi, responded to this review, 8 July 2014
Dear TerryMinuit,

Thank you for sharing your experience with our JW Marriott Hanoi!

I am very pleased to hear that your stay with us was an enjoyable one! Our JW Cafe has a wonderful reputation for the quality and abundance of our buffet offerings! Thanks for sharing the service glitch, I am sorry that that occured and want you to know we will work harder with our team to insure that they perform better in clearing the plates; for the next round of great food choices.

I am glad to know that you enjoyed our "wellness floor", it is one of our special locations within the hotel from the Spa by JW to the cantilivered pool and fitness center. I will share with our therapists how much you enjoyed your treatment.

TerryMiniut, I appreciate your sharing your story and hope that we will have an opportunity to have you back with us soon for another great experience!

Best Regards,

Bob Fabiano
General Manager
JW Marriott Hanoi
robert.fabiano@marriott.com
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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Additional Information about JW Marriott Hotel Hanoi

Property: JW Marriott Hotel Hanoi
Address: No. 8, Do Duc Duc Road, Me Tri, Tu Liem, Hanoi 10000, Vietnam
Region: Vietnam > Hanoi
Amenities:
Bar / Lounge Beverage Selection Business Centre with Internet Access Fitness Centre with Gym / Workout Room Free High Speed Internet ( WiFi ) Free Parking Children Activities (Kid / Family Friendly) Restaurant Room Service Shuttle Bus service Spa Suites Swimming Pool Wheelchair access Airport Transportation
Hotel Style:
Ranked #34 of 578 Hotels in Hanoi
Price Range (Based on Average Rates): ££
Hotel Class:5 star — JW Marriott Hotel Hanoi 5*
Number of rooms: 450
Official Description (provided by the hotel):
Welcome to Iconic Luxury in full bloom. From the expressive architecture outside to the authentic signature JW Marriott services inside, we welcome you to experience the new definition of contemporary luxury, located in the new central business district, adjacent to the National Convention Center of West Hanoi. The perfect place for regional and global meetings, incentives and any type of gathering, the hotel offers one of the largest and most innovative meeting venues in the region including 2 ballrooms and extensive foyer areas, covering 5,000sqm. ... more   less 
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