My husband and I and in-laws stayed here for a quick 3 nights on opposite ends of a Halong Bay cruise. Our dates changed often because of visa issues, but they were very quick to respond via email to all of our changes and didn't even charge us for the nights we didn't stay. The customer service ứa great - they arranged our taxis whenever we needed them and gave plenty of recommendations. The bed ứa the highlight for me- the softest I've slept on in Asia! (5-star hotels included).
Only downsides- the wall in the shower ứa dirty (mold) and the driver wasn't at the airport to pick úp. (Our flight ứa late, but we had no way to notify the hotel, but I figured since they confirmed our airline info, they would be paying attention to the delay). Also- the Wifi đin't work well in the rốm.
We would stay again for sure!
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