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“GREAT PLACE”

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Hanoi E Central Hotel
Ranked #11 of 581 Hotels in Hanoi
Certificate of Excellence
Switzerland
Level Contributor
19 reviews
10 hotel reviews
common_n_hotel_reviews_1bd8 11 helpful votes
“GREAT PLACE”
Reviewed 14 July 2014

the first hotel in VN and definitely one of the best in terms of welcome, staff kindness and availability, international up-standard and very convenient location.
I totally share opinions of other travellers.
the Managing director was very efficient and supportive according to our questions and needs.
exchange of emails with the director (for tour organisation) before our arrival was perfectly managed with always quick feedback and appropriate answers.
we have friends and colleagues planning for trips in VN and will definitely recommend this place.
thanks to all staff from the reception, breakfast, maids to welcome boys.

  • Stayed July 2014, travelled with family
    • Location
    • Sleep Quality
    • Service
Helpful?
Thank Duke007_10
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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736 reviews from our community

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Rating summary
  • Location
  • Sleep Quality
  • Rooms
  • Service
  • Value
  • Cleanliness
Traveller tips help you choose the right room.   Room tips (129)
Date | Rating
  • Chinese (Traditional) first
  • Chinese (Simplified) first
  • Dutch first
  • English first
  • French first
  • German first
  • Indonesian first
  • Italian first
  • Japanese first
  • Korean first
  • Portuguese first
  • Russian first
  • Spanish first
  • Swedish first
  • Any
English first
Perth, Australia
Level Contributor
7 reviews
common_n_hotel_reviews_1bd8 4 helpful votes
Reviewed 14 July 2014

This is my 3rd stay at this great little hotel.The location is fantastic and so close to the lake and shops.The rooms are spacious and bathrooms lovely and clean.But what is so so special about this hotel is the wonderful ,friendly staff, from the front desk to the door man.They will do anything to make your stay pleasant,even running out into torrential rain to get extra umberellas!!!
And the staff in the breakfast room,always so friendly and encouraging to try all the lovely food on the breakfast menu.
I will always come back to stay here as the hotel has such a personal feel to it compared to many of the large chains I've stayed at over the years.

Room Tip: I've always stayed a bit higher up so noise was never an issue
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  • Stayed June 2014, travelled with friends
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Shona R
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Adelaide, Australia
Level Contributor
63 reviews
15 hotel reviews
common_n_hotel_reviews_1bd8 47 helpful votes
Reviewed 9 July 2014 via mobile

We were booked here when our room was not available at the essence and was initially disappointed, however as soon as we arrived we were thrilled. We travelled with our 4 sons and so they gave the boys the pent house on the top floor with great views and very comfortable rooms. My husband and I had a room on a lower floor with a view to the street which was very comfortable and the view was fascinating.

Breakfast room is a little small and selection also small, but more than adequate and they were happy for my boys to have multiple serves of everything. Banana pancakes with chocolate sauce were evidently "amazing".

We found all of Vietnam to be very safe. Even my 11 year old was comfortable roaming the streets on his own !

Everything about this stay was excellent.

Stayed August 2013
Helpful?
1 Thank Felicity P
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Melbourne, Australia
Level Contributor
3 reviews
common_n_hotel_reviews_1bd8 2 helpful votes
Reviewed 6 July 2014

Fantastic location, charming building and exquisite service.
Positioned just a few short minutes stroll from the lake, this hotel represents an optimum opportunity to discover Hanoi and the acclaimed lake in particular.
The breakfast was great, similarly too were each recommendation from the astute staff.
Would undoubtedly stay here again

  • Stayed July 2014, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank Samuel T
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Perth, Australia
2 reviews
common_n_hotel_reviews_1bd8 1 helpful vote
Reviewed 2 July 2014

Recently stayed at this hotel for five nights in Superior Deluxe Room. The staff were excellent, they always had the time to answer any questions and assist in any way. Our room was large, airy and comfortable with lots of natural light. Even though we were at the front of the hotel it was quiet enough to be able to get a good nights sleep.
The room was serviced daily and towels etc changed when needed or if requested.
Breakfast was included in the daily tariff with good selection of food available.
The hotel arranged a private 'Street Eats' tour which entailed a 4 km walk around the old quarter sampling food from at least seven street vendors. This was a tour well worth taking. Before we set out the guide wanted to know what types of food we had already tried, what we liked, what our preferences were, whether any allergies and so on. We tried some amazing food and wished we had taken this tour early in our stay in Hanoi.
All in all we are very glad we stayed at the Elegance Emerald Hotel.

  • Stayed June 2014, travelled with friends
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank tmcc2
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Adelaide, Australia
Level Contributor
3 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 5 helpful votes
Reviewed 2 July 2014

Not only the facilities of this hotel but the staff were first class.

It is not often that you can stay at a very reasonable priced hotel and be treated like royalty, the staff do their absolute best to ensure your safety and satisfaction while staying in Hanoi. The staff constantly go above and beyond to make sure you are well looked after. Aside from the amazing service, the staff are all very down to earth and seem like they genuinely enjoy their jobs and are more than happy to have conversations with you.

There is no need to pay top dollar for some huge chain hotel when you can stay here. 100% satisfaction is guaranteed and the staff deserve every tip they get.

  • Stayed June 2014, travelled with friends
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank Maddie T
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Copenhagen, Denmark
Level Contributor
4 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 1 helpful vote
Reviewed 1 July 2014

We stayed at Emerald for three separate nights in July 2014 (day of arrival, day after Halong bay and day of return). This hotel is highly recommendable due to perfect location in the old city, new spacious rooms and amazing service. Our second and third night we gave 30$ extra for an upgrade to their top floor panorama room and it was worth every penny - two sleeping rooms, two bathrooms and a great terrace with sun beds.
Don't forget to try the lime pancakes for breakfast.

  • Stayed July 2014, travelled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank PerChrV
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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Additional Information about Hanoi E Central Hotel

Property: Hanoi E Central Hotel
Address: No. 18 Lo Su Street, Old Quarter | Hoan Kiem District, Hanoi 100000, Vietnam (Formerly Hanoi Happy Hotel)
Phone Number:
Region: Vietnam > Hanoi
Amenities:
Bar / Lounge Beverage Selection Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Children Activities (Kid / Family Friendly) Kitchenette Pets Allowed ( Dog / Pet Friendly ) Restaurant Room Service Shuttle Bus service Suites Wheelchair access Airport Transportation
Hotel Style:
Ranked #11 of 581 Hotels in Hanoi
Price Range (Based on Average Rates): £
Hotel Class:3 star — Hanoi E Central Hotel 3*
Number of rooms: 17
Official Description (provided by the hotel):
Centrally located, 1 minute walk to the Sword Lake, the new boutique Elegance Emerald hotel possesses Six luxuriously-appointed rooms, all with city view open windows and are equipped with air conditioner, free ADSL & wireless internet access plus a private laptop, IDD telephone, satellite TV, mini bar, marble-tiled bathrooms with high-end amenities. Luxurious Penthouse Suite available. ... more   less 
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