The service at Hanoi Elegance Emerald impressed me. When there was confusion with our airport pickup, I wasn't convinced this was going to be a great hotel, but I was proven wrong. The staff apologized profusely for the miscommunication, and gave us a discount on our return trip. In addition, the staff all learned our names and we were greeted BY NAME when we entered or left the hotel. We felt well taken care of. When we couldn't find the water puppet theatre, the hotel staff ran over and bought us tickets. And when we talked about our interests, one being food, the hotel recommended we try the street food tour. We did, and it turned out to be the best thing we did in Hanoi! I wish we'd had a bathtub ensuite, but otherwise I would wholeheartedly recommend Hanoi Elegance Emerald Hotel!
- Official Description (provided by the hotel):
- Centrally located, 1 minute walk to the Sword Lake, the new boutique Elegance Emerald hotel possesses Six luxuriously-appointed rooms, all with city view open windows and are equipped with air conditioner, free ADSL & wireless internet access plus a private laptop, IDD telephone, satellite TV, mini bar, marble-tiled bathrooms with high-end amenities. Luxurious Penthouse Suite available. ... more less
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