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“perfect in service hotel”

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Hanoi Meracus Hotel 2
Ranked #23 of 588 Hotels in Hanoi
Certificate of Excellence
Cavite
Level 4 Contributor
26 reviews
25 hotel reviews
common_n_hotel_reviews_1bd8 38 helpful votes
“perfect in service hotel”
Reviewed 9 June 2013

Meracus Hotel 2 is a small hotel but has big and comfortable rooms. We really enjoyed our stay in this hotel because of the superb service from the staff. They are very attentive to their customers needs. The best value for your money. I will definitely come back to this hotel.

Room Tip: It the best hotel for me.
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  • Stayed May 2013, travelled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
3 Thank maryann_mattus
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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Rating summary
  • Location
  • Sleep Quality
  • Rooms
  • Service
  • Value
  • Cleanliness
Traveller tips help you choose the right room.   Room tips (223)
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English first
Level 2 Contributor
6 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 5 helpful votes
Reviewed 2 June 2013

We only stayed for two nights (one each either side of our Halong Bay cruise) but this hotel is extremely nice, clean and the staff went out of their way to help us. (Our upgraded room was exquisite)

It is what I would call a boutique hotel, but to us they have more character than most of the larger ones.

Originally I had booked at the Meracus 1 but when we arrived they were up front and said they had made an error on the booking and had no room for us but what they did was upgrade us around the corner to the Meracus 2.
(5mins away by taxi, which they paid for)

Mistakes happen but it is how they get dealt with that counts and I cannot fault all of the Meracus staff for making sure we weren't disappointed, and we weren't.

The location is right in the middle of town so we had no problems walking everywhere.

The hotel itself is quite new and as such all rooms and fittings etc are in tip top shape.

When we go back, and we will be, I will be trying to book there again.

Stayed April 2013, travelled as a couple
Helpful?
4 Thank Kiwican1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
HungMeracus, Customer Service Manager at Hanoi Meracus Hotel 2, responded to this review, 3 June 2013
Dear Our Valued Guests,

Thank you very much for the upbeat review of Meracus hotel 2. We really appreciate your kind sympathy for our booking system error.

Your positive review affirms our company values and the team's commitment to guests. Moreover, it is indeed a compliment to be compared favorably against the other hotels.
We are grateful for your appreciation towards the service level of our associates. At Meracus hotel 2, we endeavor to serve from the heart and exceed our customers’ expectations where we can. Our team will find it most gratifying to know that we have managed to create an enjoyable stay for you.

Once again, we are deeply sorry for our mistake and sincerely thank you for your generous comment. Please kindly visit us again should your travels bring you back to Hanoi.

Your in service,
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
London, United Kingdom
Level 1 Contributor
3 reviews
common_n_hotel_reviews_1bd8 5 helpful votes
Reviewed 1 June 2013

My husband and I stayed here for 5 nights in total and it really is one of the best hotels we've ever stayed in. The rooms are spacious and spotlessly clean. There are also lots of nice touches like fresh flowers daily, fresh fruit basket daily, rose petals on the bed and a laptop with internet which is free to use throughout your stay. Upon arrival, the staff also give you a map of Hanoi and a list of things to do in Hanoi as well as some really helpful tips to help keep you safe, including how to cross the roads! :-)
The breakfast is also brilliant. Really tasty, and lots of choice. However, the element that we were most pleased with was the staff. All of the staff here are really lovely. Nothing is too much trouble, they are all extremely happy and welcoming and they really did make us feel at home in Hanoi. We were ill for a couple of days whilst in Hanoi, and the staff at this hotel were really kind, phoning us in the room to check if we needed anything and offering to bring us some food in our room when we missed breakfast.
Having read others' reviews, its clear that this hotel offers consistently high service.
It's also very good value and we would recommend it to anyone visiting Hanoi - you won't be disappointed!

  • Stayed May 2013, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
4 Thank Linda and Joe T
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Brisbane, Australia
Level 2 Contributor
6 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 4 helpful votes
Reviewed 28 May 2013

This hotel was the best of our holiday in Vietnam. The staff service was exceptional including bellboys, reception, dining room and house cleaning.
We stayed here on three occasions over 8 days with trips to Sapa and Halong Bay. We found this to be a great way to balance the chaotic pace of Hanoi. The hotel happily looked after excess luggage while we were away.
To start at the beginning, the only reason that I couldn't give full marks to service is the fact that the Meracus booking system let us down on our arrival in Hanoi from Singapore with no airport pickup and our email booking from 3 months prior was "lost". We were booked into the Meracus 1 hotel. After our initial disappointment we were promptly relocated to Meracus 2 and looked after very well. The lesson that we learnt is to reconfirm every booking in Vietnam a couple of days ahead, preferably by phone as email responses can be slow.
The location of Meracus 2 turned out to be better in my opinion than Meracus 1. The street was quieter and it is still close to the lake. All rooms we stayed in faced the street and were large, clean and well fitted. Sadly the top floor junior suite has no balcony and poor Wi Fi, but the next floor down junior suite had a huge balcony better Wi Fi and good air con. The deluxe room was an older style but well appointed with more character and a balcony also. Definitely good value.
The breakfast is by menu which covers everything and the food is superb. It makes a change from buffet breakfasts. The service from kitchen staff and waiters is friendly and relaxed. All the hotel staff are young and super keen to impress and they succeed extremely well.
I thank them for making our stay in Hanoi as pleasurable as we could have wanted and will happily stay there again.

  • Stayed April 2013, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
2 Thank Geoff M
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Sydney, Australia
1 review
common_n_hotel_reviews_1bd8 1 helpful vote
Reviewed 21 May 2013

Words can't describe just how delightful this little hotel is and how lovely and helpful all the staff are! I stayed for just two nights at the end of my trip and seriously wanted to extend the holiday just to spend more time here. Beautiful fittings, super clean and quiet. Its an oasis.

  • Stayed April 2013, travelled solo
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank julie c
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
HungMeracus, Customer Service Manager at Hanoi Meracus Hotel 2, responded to this review, 27 May 2013
Dear Our valued Guests,

Thank you so much for your lovely review. We place tremendous value on guest feedback and cannot thank you enough for taking the time to share your experience with us. It is a joy to know that the service has always been stellar – that is what we strive to achieve with every guest stay.

We take the utmost pride in our work and are flattered that you felt this too. We just hope that each guest experiences that same high level of warm, inviting service. Thank you for recommending Meracus hotel 2 to others and thank you for taking the time to share such wonderful feedback with us; it means the world!

Once again, we sincerely thank you for your kind support and we do hope we will have the chance to welcome you back for your next trip to Hanoi, Vietnam.

Your in service,
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
New York City, New York
1 review
common_n_hotel_reviews_1bd8 2 helpful votes
Reviewed 18 May 2013

Great hotel, great location, five star service: Rooms were very nice and well equipped with in-room internet/laptop. Very clean with modern bathrooms. Breakfasts were excellent with a large selection. The location could not have been better - close to the lake and in the heart of the old quarter. Over our trip we stayed in a mix of three to five star hotels. The service at Meracus 2 was just as good as any of the five star hotels that we stayed in - they gave us lots of information about the local area (places to visit, where to eat, how to cross roads etc), held our bags when we went to Halong Bay overnight and offered us use of their facilities to freshen up after we arrived back at the hotel to pick up the bags after our trip.. Highly recommend and will stay again.

Stayed April 2013, travelled as a couple
Helpful?
2 Thank omonagazuki
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Willow Vale, Australia
Level 4 Contributor
34 reviews
14 hotel reviews
common_n_hotel_reviews_1bd8 37 helpful votes
Reviewed 16 May 2013

We stayed at No 2 hotel for three nights after our return from Halong Bay, having previously stayed at No 1. Meracus 2 is also in an excellent location, its a smaller hotel, staff here are just wonderful, very helpful and efficient... Just like no 1 hotel. We had a wonderful suite on the third floor with balcony overlooking the street. Breakfast is a la carte here (pick from a menu) rather than buffet and with a large selection and variety of dishes to choose from...good way to have breakfast. Both hotels are excellent would be very hard to choose which one we enjoyed more. Would highly recommend either hotel .

Room Tip: Ask for a quiet room, as ones facing the street can be a little noisy.
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  • Stayed May 2013, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Dotty_813
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
HungMeracus, Customer Service Manager at Hanoi Meracus Hotel 2, responded to this review, 17 May 2013
Dear Our Valued Guests,

We are flattered and truly elated to read this wonderful review. Thank you so much for taking the time to share your experience with us.

It was our great luck to be the choice for your relaxation from the hustle and bustle of the city. And it is always such a joy to know that our passion for service excellence is being felt by our guests. We do our utmost best to ensure that each guest’s stay with us unique and special – this is through the simple personal and thoughtful gestures to meet your every need.

We appreciate your endorsement and hope we will have the opportunity to host you and your husband again in the future.

Your in service,
Customer Service Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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Additional Information about Hanoi Meracus Hotel 2

Property: Hanoi Meracus Hotel 2
Address: 32 Hang Trong st, Hoan Kiem Lake | Old Quarter, Hoan Kiem District, Hanoi 10000, Vietnam
Region: Vietnam > Hanoi
Amenities:
Bar / Lounge Free Breakfast Free High Speed Internet ( WiFi ) Restaurant Room Service Shuttle Bus service Spa Suites Wheelchair access Airport Transportation
Hotel Style:
Ranked #23 of 588 Hotels in Hanoi
Price Range (Based on Average Rates): £
Hotel Class:3 star — Hanoi Meracus Hotel 2 3*
Number of rooms: 13
Official Description (provided by the hotel):
Located in Hang Trong (Hàng Trống) street, just over 600m from our Meracus 1. Hanoi Meracus Hotel 2 is at lacquer street which is also as convenient as our Meracus 1. From Meracus 2, you can easily explore the Hoan Kiem lake, the wellknown French Quarter, Saint Joseph Cathedral, Silk street (Hang Bong), Hoan Kiem (Return Sword) Lake, the historic places and many other attractions of Hanoi. ... more   less 
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