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“Excellent” 5 of 5 bubbles
Review of Hanoi Meracus Hotel 2

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Hanoi Meracus Hotel 2
Ranked #20 of 578 Hotels in Hanoi
Certificate of Excellence
Newcastle, New South Wales, Australia
Level Contributor
21 reviews
6 hotel reviews
common_n_hotel_reviews_1bd8 15 helpful votes
“Excellent”
5 of 5 bubbles Reviewed 20 September 2013

Big beautiful rooms. Super friendly and efficient staff. They confirmed our pick up with our cruise company after we had to change hotels. Nice breakfasts. Nothing to say to fault the hotel in any way. They would even come out when we organised a taxi and made sure they took us to the right location. Wish we could have stayed longer.

  • Stayed September 2013, travelled as a couple
    • 5 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Sleep Quality
    • 5 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
6 Thank Nacnud M
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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842 reviews from our community

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Rating summary
  • Location
    5 of 5 bubbles
  • Sleep Quality
    5 of 5 bubbles
  • Rooms
    5 of 5 bubbles
  • Service
    5 of 5 bubbles
  • Value
    5 of 5 bubbles
  • Cleanliness
    5 of 5 bubbles
Traveller tips help you choose the right room.   Room tips (211)
Date | Rating
  • Chinese (Traditional) first
  • Chinese (Simplified) first
  • Dutch first
  • English first
  • French first
  • German first
  • Italian first
  • Japanese first
  • Korean first
  • Norwegian first
  • Polish first
  • Portuguese first
  • Russian first
  • Spanish first
  • Swedish first
  • Any
English first
Singapore, Singapore
Level Contributor
12 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 6 helpful votes
5 of 5 bubbles Reviewed 15 September 2013

This hotel rates 10/10 in every aspect. The room is like a 5-star hotel's. The furnishings are 5-star, Even a free laptop for use in the room. Flower petals on the bed and in the bathroom sink!
Fine polished floor and exquisite wooden furniture.
The breakfast is unbeatable. Everything cooked to order from an extensive menu. Eat all you want. Each item is presented artfully like in a 5-star restaurant.
All members of the staff were cheerful and caring. The management ought to be congratulated for such happy staff. They really made this a great little hotel.

  • Stayed September 2013, travelled as a couple
    • 5 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Sleep Quality
    • 5 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
5 Thank zqbj
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
HungMeracus, Customer Service Manager at Hanoi Meracus Hotel 2, responded to this review, 16 September 2013
Dear our valued guests,

It is such an incredible feeling to achieve your beautiful compliments. it is really kind and generous of you to praise the furnishings & facilities, breakfast standard and the service in our Meracus hotel 2 as 5-star.

Sincerely, we are grateful for not only your choice of our hotel, but your courtesy and open-heartedness to all of us also. You have left impressive memories in our minds which we feel warm and happy whenever thinking of.
We are absolutely glad to know how satisfied you were and it is touching to hear that how you enjoyed your staying here with us.

Your constructive support is completely priceless and appreciated by every member of Meracus Hotel 2. Thanks to that, our working spirit is reinforced and we strongly believe that the whole team is able to do it better with the desired purpose of exceeding every guest’s expectation.

Many thanks to you for everything you have done for us, and your patronage is important for us in deed.
We wish you all the best!

Yours in service,
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
HONG KONG
Level Contributor
2 reviews
common_n_hotel_reviews_1bd8 2 helpful votes
5 of 5 bubbles Reviewed 15 September 2013

We stayed there for 4 night。we stay at superior rom in the first night,it is spacious.and the receptionist is nice and friendly and he gave clear direction to us for going out.and write down and translate some sentencs for us as we plan to go to local vietnamese restaurant without english me.

we stayed family suite afterward.it is very spacious and i love the terrace!!the bellboys and staffs are very helpful!!there have variety of breakfast type u can choose。
The location is great and it is near to Cathedral and hoan kiem lake. as it locates at old quarter so little bit noisy but it can be acceptable for me.

In conclude,although it is just a tiny hotel,the quality of service are more than i expected.highly recommend for meracus hotel 2!!

  • Stayed September 2013
    • 5 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
2 Thank jess619
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Melbourne, Australia
Level Contributor
6 reviews
6 hotel reviews
common_n_hotel_reviews_1bd8 12 helpful votes
5 of 5 bubbles Reviewed 15 September 2013

Our stay at the Meracus Hotel 2 was memorable for so many wonderful reasons. June, the travel consultant ensured that our trips to Ho Long Bay and to Sapa were planned to the finest detail. Our travel to the different stations was made so much easier with an escort to ensure that our journey through ticketing and boarding was smooth. We were very pleasantly surprised at our accommodation in Sapa, and that we were given a private tour guide for our trekking. We could not have wished for more. We thank June for her excellent care of us as her guests in the hotel. Charlene on the front desk was always helpful and ensured any trouble we had connecting to the internet was solved quickly and without fuss..
The chef is to be thanked for his incredible food, so beautifully presented, and his Pho needs to be tasted.
The breakfast staff were so considerate, and ensured that every breakfast was a highlight of the day.
The room was spacious, spotlessly clean, and the balcony was a bonus. We thanks the staff for their special attention to our wedding anniversary, and we cannot forget the beautiful was they decorated our room (with a special cake as well) when we returned from our evening meal.
A wonderful hotel, that you really don't wish to leave

Room Tip: We stayed in Rooms 701 and 601: each was excellent with a balcony
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  • Stayed September 2013, travelled as a couple
    • 5 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Sleep Quality
    • 5 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
4 Thank Adams12yachtie
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Leicester, England, United Kingdom
Level Contributor
21 reviews
8 hotel reviews
common_n_hotel_reviews_1bd8 10 helpful votes
5 of 5 bubbles Reviewed 10 September 2013

We stayed for 2 nights at the start of our September trip in Vietnam for our honeymoon, our room was excellent we were welcomed with a special 'honeymoon' cake and a room full of petals. There service is fantastic, rooms are spotless, great to have a laptop in room. They booked some accommodation for us and recommended 'newdays' for dinner which was cheap and I would strongly recommend a visit there. We will return to this hotel at the end of our trip, good breakfast, worth a visit.

  • Stayed September 2013
    • 5 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
2 Thank Amyjohawes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Melbourne, Australia
Level Contributor
7 reviews
7 hotel reviews
common_n_hotel_reviews_1bd8 9 helpful votes
5 of 5 bubbles Reviewed 8 September 2013

My wife and I stayed 3 nights after booking hotel on the internet. We were pleasantly surprised by the size of the beautiful room, the service and the outstanding breakfast that was served each morning. The location was very good and we were able to walk to a lot of tourist sights very easily - it is not too far from the cathedral, temple of literature and the lake. We stayed in a number of places in Cambodia, Lao and Vietnam on our holiday and this was the best. Great value for money

Room Tip: Small hotel- most rooms would be the same I would imagine
See more room tips
  • Stayed August 2013, travelled as a couple
    • 5 of 5 bubbles
      Value
    • 4 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Sleep Quality
    • 5 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
3 Thank Johnnio
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
HungMeracus, Customer Service Manager at Hanoi Meracus Hotel 2, responded to this review, 8 September 2013
Dear Our Valued Guests,

Thank you for taking the time to share your experience with us. We are so thrilled to hear you took advantage of our central location, satisfied with thoughtful staff, enjoyed delicious breakfast...and that overall you had a fantastic experience.

The wonderful thing about being prized on TripAdvisor is that it introduces our small hotel to thousands of travelers looking for a unique experience. Your comment has sparked an useful image regarding the best way for other travellers to find our ideal hotel where we want to ensure that all of our guests feel welcome and at home on our rooftop.

Thank you again for your remarks as they are helpful insights.
We look forward to welcoming you back in the near future when again we can give you the flawless service you deserve.

Yours in service,
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Paris, France
Level Contributor
34 reviews
27 hotel reviews
common_n_hotel_reviews_1bd8 55 helpful votes
5 of 5 bubbles Reviewed 1 September 2013

I stayed in Hanoi a few days and had made a booking following Trip advisor's reviews. I had been recommended the Intercontinental but since I went there on holidays, I decided to save some bucks. I haven't been disappointed at all. The hotel is super small and does not look super luxurious but I paid about 35 euros for a luxury room and that has nothing to envy to these big hotels. The bed was super comfortable, the room decorated with taste. They provided complimentary drinks and fruits (tea/coffee/mangos/bananas, etc.) and a complimentary laptop in the room which I thought was a great idea. The room was spacious and really quiet (well the only thing missing was a window on the outside: a bit unpleasant for claustrophobes maybe, but great to rest). The breakfast was absolutely great as well. A really pleasant surprise! Also I thought that mybe it was standart in Vietnam but I went back to Hanoi and a friend of mine had booked another hotel in a slightly cheaper price range but the other hotel was TERRIBLE in comparison. So yes, would definitely recommend Meracus 2!!!

  • Stayed June 2013, travelled solo
    • 5 of 5 bubbles
      Value
    • 4 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Sleep Quality
    • 5 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
2 Thank Ulyssa2020
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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Additional Information about Hanoi Meracus Hotel 2

Property: Hanoi Meracus Hotel 2
Address: 32 Hang Trong st, Hoan Kiem Lake | Old Quarter, Hoan Kiem District, Hanoi 10000, Vietnam
Region: Vietnam > Hanoi
Amenities:
Bar / Lounge Free Breakfast Free High Speed Internet ( WiFi ) Restaurant Room Service Shuttle Bus service Spa Suites Wheelchair access Airport Transportation
Hotel Style:
Ranked #20 of 578 Hotels in Hanoi
Price Range (Based on Average Rates): £
Hotel Class:3 star — Hanoi Meracus Hotel 2 3*
Number of rooms: 13
Official Description (provided by the hotel):
Located in Hang Trong (Hàng Trống) street, just over 600m from our Meracus 1. Hanoi Meracus Hotel 2 is at lacquer street which is also as convenient as our Meracus 1. From Meracus 2, you can easily explore the Hoan Kiem lake, the wellknown French Quarter, Saint Joseph Cathedral, Silk street (Hang Bong), Hoan Kiem (Return Sword) Lake, the historic places and many other attractions of Hanoi. ... more   less 
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