The Staff was extremely helpful, friendly, attentive and welcoming. It was a great end to a wonderful holiday, the room was beautiful, very well maintained, breakfast was excellent and the waiting staff were lovely.
- Free Wifi
- Free Parking
Friendly, gracious, helpful hotel staff without exception. Great a la carte breakfast menu so your breakfast is what you want and hot. Will definitely recommend this hotel. Great location too and you can walk to most sites and if not, taxis are dirt cheap. The staff can also arrange a cruise of Halong Bay which is beautiful and well worth the visit.
A beautiful hotel, great location, such friendly staff. I whole heartly recommend this hotel.
This is a great hotel to base yourself to spend time in the old quarter. The breakfast offered is extensive and all dishes were great. The rooms are super clean and comfortable. The staff are so welcoming and helpful!
Thank you for our stay Meracus 2 :)
I actually booked Meracus 2 because I had to cancel another booking but what a blessing it turned out to be!
We had a room that was as gorgeous as anything in a more upmarket hotel, a great view of a typical busy city street and a location that is central to everything but away from the more hectic parts of the Lake. The balcony was nicely furnished and it felt homely. Oh and they have a complimentary laptop to use inside each room!
The staff are amazing, each and everyone. June, Anna, the bellboys and every single person we came across had a genuine smile and a helping attitude. Their knowledge of the Old Quarter rivalled our Lonely Planet book and their food recommendations were superb. We like street food and they weren't shy to suggest those really local eats rather than the 'safe for tourist' types. They helped us post cards on our behalf and were even willing to put our bags of shopping inside the room during 'pitstops' so as to free our hands.
We didn't get to try their breakfast unfortunately, although we heard good things about it. However, we were impressed one final time which was the day we left. Our flight was at 9am so we had to leave the hotel by 6am. Since their cafe didn't open till 6:30, the night before we were given a choice of pre-packed breakfast sets which they would prepare beforehand so that we could take it to the airport and have a meal before the flight. Seriously!?
Overall, we were blown away by the service. Having such personal, friendly individuals care for you while in a foreign city made it that much less daunting and you know there was always somewhere 'safe' you could head back to at the end of the day. You won't regret it.
Dear Our Valued Guests,
We are beaming with pride as we read your detailed review on Tripadvisor. Thank you very much for the positive affirmations for our service and facilities. Our team is truly honoured by your compliments.
Besides your satisfaction of the location and the hotel room, what we are most thankful is to read your highlighted comments for every single staff on our excellent service - that is indeed the pinnacle for any manager to reflect upon and we are delighted to share this with all the members of our hotel team-work.
Continuously, we will improve in oder to offer an even better accommodation experience.
Once again, we would like to express our heartfelt gratitude for your feedback and we look forward to being your home one more time in your next visit to Hanoi.
Yours in service,
We stayed in Junior suite with nice balcony for 2 night. Location is great. You can reach to Hoan Kiem Lake in a few minutes on foot. The room was very clean, spacious and confortable.
All stuff was friendly. Especially, Ms. My who works at the restaurant was very friendly, charming and helpful. Her service made us happy and confortable. Talking with her is one of our great memories in Vietnam. Even after the trip, we sometimes talk about her and this hotel. I didnt wanna leave this hotel so I am sure that I will stay this amazing hotel again when I visit Hanoi.
We traveled other cityies in Vietnam but this hotel was the best.
Also I highly reccomend the room wich is Junior Suite with balcony. It was really awsome!!
I'm happy to have chosen this hotel. It is a very nice comfortable hotel located at a good location with excellent service. Choices of good breakfast option, served by staff with a welcome and friendly smile. there is nothing that i dislike about it.