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“Great staff and comfortable hotel”

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Hanoi Meracus Hotel 2
Ranked #22 of 579 Hotels in Hanoi
Certificate of Excellence
England
Level Contributor
6 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 2 helpful votes
“Great staff and comfortable hotel”
5 of 5 bubbles Reviewed 18 December 2013

We felt particularly welcomed and looked after as soon as we arrived at the hotel. The staff are very attentive and happy to guide you and assist. The room was spacious. We thought the location was very good and practical.
The breakfast was very good. I would highly recommend this hotel.

  • Stayed December 2013, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Linda W
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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860 reviews from our community

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Rating summary
  • Location
    5 of 5 bubbles
  • Sleep Quality
    5 of 5 bubbles
  • Rooms
    5 of 5 bubbles
  • Service
    5 of 5 bubbles
  • Value
    5 of 5 bubbles
  • Cleanliness
    5 of 5 bubbles
Traveller tips help you choose the right room.   Room tips (214)
Date | Rating
  • Chinese (Traditional) first
  • Chinese (Simplified) first
  • Dutch first
  • English first
  • French first
  • German first
  • Italian first
  • Japanese first
  • Korean first
  • Norwegian first
  • Polish first
  • Portuguese first
  • Russian first
  • Spanish first
  • Swedish first
  • Any
English first
Paris, France
Level Contributor
7 reviews
7 hotel reviews
common_n_hotel_reviews_1bd8 11 helpful votes
5 of 5 bubbles Reviewed 17 December 2013

Meracus 2 is a typical Hanoi hotel: only about 4 meters wide, at least 16 meters deep, and 7 or 8 stories high. It's good-looking but not overly posh or kitschy, as some other new hotels. Rooms are very comfortable, tastefully decorated, with very good bathrooms, a safe, a flatscreen TV and free wifi that worked well. Location could hardly be better, a 2-minute walk from Hoan Kiem lake.

The service is outstanding, the attention for detail impressive. There were fresh flowers in the room, breakfast is an amazing, three-course à la carte affair with western and Asian dishes; they serve the best French toast I've had in a long time but their pho is excellent as well. They should include a few vegetarian options however.) Reception staff is extremely helpful; don't ignore the tip box when you check out. Given all that, the room rate is a real bargain.

One thing perhaps: Staff is so eager to please and be polite that you almost wish they'd try a little less hard. Several people monitor your every move at breakfast, receptionists jump up every time you enter, and everyone from the doorman to the cleaning staff makes a little bow and wishes you a great day. It almost made me uncomfortable. You want to tell these people: Relax, it's okay, you're doing great!.

Room Tip: Rooms at the back may have less street noise.
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  • Stayed December 2013, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank Bryant140
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Singapore, Singapore
Level Contributor
8 reviews
6 hotel reviews
common_n_hotel_reviews_1bd8 11 helpful votes
5 of 5 bubbles Reviewed 12 December 2013

conveniently located in the heart of old quarter w great choices for local viet food around the corner. this 3 star hotel surprises me with their effort and service and attitude. they took note of our anniversary and cleverly decorated our suite with balloons and cakes. The room is tastefully furnished in teak, cleanliness was top effort and we love the fresh flowers and local fruits that are changed everyday. The suite is also notably bigger than the list of other hotel suites that we were looking through which definitely makes a diff once you are in the old quarter. we stayed at level 6, comes with a bath tub and balcony. noise level didnt bother us even though we were light sleepers as it typically dips around 11+pm and this is part of the flavour living in the old quarter anyway. Wifi was of standard and they have a good selection of travel books and local map for travelers without a plan in mind. receiption staff are responsive and gives good rec for street food with authentic viet flavour instead of safe café/restaurant choices. cafe food was delicious and their staff are always cheerful and willing to help. They have a tie-up with SF spa which provides free 1 way transport to pick u up. Prices were higher than what you would have seen in the street but it’s a decent spa worth paying the extra for (not pushy for tips tts a pt I always look out for, book early for good therapist as they couldn’t provide us w any on one night which we booked on the same day near dinner time, foot massage was not up to our standard, their body massages are better). We booked the halongbay cruise trip with them out of convenience. The only disappointment was the concierge did try to quote us a higher price for the trip without knowing that we have already conversed with the sales manager who has given us a rate. Might be miscommunication on their part or worst case small dishonesty, nonetheless we were lucky to have great travel company which made the trip a lot more entertaining and cosy. couldnt think of how they could do better given that we paid <90usd a night for a suite like this. We will visit again. Stayed dec 2013 as a couple.

  • Stayed December 2013, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank travelgirlsg
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Chengdu, China
1 review
5 of 5 bubbles Reviewed 8 December 2013

Can't wait to write this review to support Meracus II, for the great experience I had staying here. The staff were so nice and helpful. I forgot to print out my flight itinerary, staff just printed for me. I wanted to try some typical local food, staff just recommended a good place. I couldn't find the place I was going, the staff just patiently directed me over the phone. My father had a sudden pulpitis, the staff just marked all the nearest dental clinics on the map for me. Above all, perfct location (20min walk to the Ba Dihn Square, 4min walk to the Hoan Kim Lake); room was clean and quiet; cute little toiletry items; great great breakfast ordered and prepared right from the menu. BTW, we stayed in Room 800, on the top level.

Room Tip: Be sure to take the map provided by Meracus, it makes perfect sense when you find yourself needing d...
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  • Stayed December 2013, travelled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Sean H
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Stockholm, Sweden
Level Contributor
3 reviews
5 of 5 bubbles Reviewed 5 December 2013

I've stayed in many different hotels during my four months Asia trip - and Meracus2 was the best value for money of them all.

Service is excellent. Rooms are spacious and clean. Great selection of breakfast. Location is perfect, with a short walk to the lake and the most interesting parts of Hanoi.

  • Stayed December 2013, travelled solo
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Sven H
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
HungMeracus, Customer Service Manager at Hanoi Meracus Hotel 2, responded to this review, 7 December 2013
Dear Our Valued Guests,

It is such a good luck of us to be the most favourite hotel during your four months Asia trip. We do appreciate you favour and we feel so proud to hear that our efforts in ensuring our guests are looked after in such a friendly and welcoming way have been highlighted.

From the bottom of our hearts, we are sincerely thankful to you for being our distinguished guests in Meracus hotel 2. We also would like to express our heartfelt gratitude for your feedback and we look forward to welcoming you back soon.

Yours in service,
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
2 reviews
common_n_hotel_reviews_1bd8 1 helpful vote
5 of 5 bubbles Reviewed 3 December 2013

Wow! What a great first experience of Hanoi. The staff truly made us feel welcome. Unlike other hotels the staff were NOT pushy in directing us to certain locations or shops, but genuinely wanted us to have a wonderful time in their city. The beds were comfortable and the shower had endless hot water. The hotel is in a great location and the windows adequately blocked out the street. The free breakfast was delicious and freshly cooked to order. Would recommend this hotel to anyone, family, couples or us; friends traveling. Thank you Meracus 2, we love you!

  • Stayed November 2013
    • Value
    • Location
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Tamara N
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Level Contributor
8 reviews
common_n_hotel_reviews_1bd8 3 helpful votes
5 of 5 bubbles Reviewed 3 December 2013

We had a great three night stay in the triple room here. The staff were exceptional, clearly putting every effort into make our stay a good one. The breakfast is excellent, unlimited a la carte, a good mix of local and international food. This place gets such good reviews for good reason.

  • Stayed November 2013, travelled with friends
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Doodle186
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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Additional Information about Hanoi Meracus Hotel 2

Property: Hanoi Meracus Hotel 2
Address: 32 Hang Trong st, Hoan Kiem Lake | Old Quarter, Hoan Kiem District, Hanoi 10000, Vietnam
Region: Vietnam > Hanoi
Amenities:
Bar / Lounge Free Breakfast Free High Speed Internet ( WiFi ) Restaurant Room Service Shuttle Bus service Spa Suites Wheelchair access Airport Transportation
Hotel Style:
Ranked #22 of 579 Hotels in Hanoi
Price Range (Based on Average Rates): £
Hotel Class:3 star — Hanoi Meracus Hotel 2 3*
Number of rooms: 13
Official Description (provided by the hotel):
Located in Hang Trong (Hàng Trống) street, just over 600m from our Meracus 1. Hanoi Meracus Hotel 2 is at lacquer street which is also as convenient as our Meracus 1. From Meracus 2, you can easily explore the Hoan Kiem lake, the wellknown French Quarter, Saint Joseph Cathedral, Silk street (Hang Bong), Hoan Kiem (Return Sword) Lake, the historic places and many other attractions of Hanoi. ... more   less 
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