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“5 Star Service”

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Hanoi Meracus Hotel 2
Ranked #24 of 588 Hotels in Hanoi
Certificate of Excellence
Limerick, Ireland
2 reviews
common_n_hotel_reviews_1bd8 3 helpful votes
“5 Star Service”
Reviewed 1 January 2014

My fiance and I stayed at this hotel for 4 nights over Christmas. The service is second to none. We were greeted upon check in with freshly squeezed juice and hot towels which was greatly appreciated after 17 hours of travelling. From that moment on the staff went out of their way to assist us. We stayed in a beautiful junior suite room 701. Wifi was great. Laptop provided. Great laundry service (maybe slightly expensive). Lots of English channels. Great location in the heart of the old quarter. Words can't describe the breakfast!! I'm still dreaming of the banana pancakes and breakfast burrito. If you're staying in Hanoi look no further than the Meracus 2!

  • Stayed December 2013, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank Aidan K
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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909 reviews from our community

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Rating summary
  • Location
  • Sleep Quality
  • Rooms
  • Service
  • Value
  • Cleanliness
Traveller tips help you choose the right room.   Room tips (223)
Date | Rating
  • Chinese (Traditional) first
  • Chinese (Simplified) first
  • Danish first
  • Dutch first
  • English first
  • French first
  • German first
  • Italian first
  • Japanese first
  • Korean first
  • Norwegian first
  • Polish first
  • Portuguese first
  • Russian first
  • Spanish first
  • Swedish first
  • Any
English first
San Francisco, California
Level 2 Contributor
5 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 3 helpful votes
Reviewed 1 January 2014

The rooms are great, super modern and clean. The beds are comfortable (the only comfortable bed I slept on in Vietnam) and the location is good (close to everything). What tops all of this off is the insanely good customer service. This is the kind of service I've experienced at a Ritz Carlton, it's pretty awesome. I highly recommend the hotel, it's a great value and will make your stay more enjoyable. One minor complaint, which is very common in Hanoi, is the walls are quite thin so it can be a bit annoying if you're a light sleeper. We didn't have any issues but I did notice this, maybe request a higher floor.

  • Stayed December 2013, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank TheFudgeFactory
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
San Francisco, California
Level 6 Contributor
36 reviews
20 hotel reviews
common_n_hotel_reviews_1bd8 35 helpful votes
Reviewed 30 December 2013

We stayed here 3 nights and the staff were the best we have seen in terms of courtesy,professionalism. They knew at each instance what the guest would need. They would remember how we had our tea,coffee,food. They arranged safe trips to and from the train station and showed us places to shop,eat etc every time. Their rooms (family room with balcony) are great. The last day we stayed in a deluxe room and superior room and all rooms are good. I would recommend the family room with a balcony the most.

Room Tip: choose the family room with a balcony for sunlight. if you want quiet choose the back rooms.
See more room tips
  • Stayed December 2013, travelled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank loverhodeisland
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
London, United Kingdom
Level 1 Contributor
3 reviews
Reviewed 26 December 2013 via mobile

After 35 hours of travelling we were exhausted. When we got to the hotel we got a hot cup of tea and a hot towel and felt refreshed. A quick orientation was given and we felt instantly welcomed. The room was fantastic with rose petals lining the bed and basin, a laptop to use and a selection of books including a tour book of Vietnam! Reception was always really friendly and breakfast had an international selection, great vn coffee and dessert! One day we were late for breakfast and it was sent up to our room. This is a gem of a hotel with great customer service

  • Stayed December 2013
    • Value
    • Location
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank squashy7
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Johannesburg, South Africa
Level 5 Contributor
32 reviews
11 hotel reviews
common_n_hotel_reviews_1bd8 19 helpful votes
Reviewed 26 December 2013

Everything is great.

Hotel's location is perfectly places to easily get to everything!

Rooms are super clean, huge and comfortable.
Everything you need in the room, even a laptop to use, which came in handy.

Service is great.
Huge breakfast selection.

The rather unfortunate thing that brings the rating down is the noise problem.

Walls are super thin... so you can hear everything.
Noise from the bathroom, incessant cat meouwing constantly throughout the day.
The noise from the restaurant can be heard, kitchen plates, guests conversations, walking on the stairs...
The worst was the neighbor singing bad Karaoke at the top of his lungs at early hours of the morning.
Even ear plugs doesn't block out the banging and noise.

Terrible:( Otherwise it would be the perfect place to stay in Hanoi.

Room Tip: don't stay in a room close the the restaurant...
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  • Stayed December 2013, travelled solo
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank RozanneWhyte
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Rungsted, Denmark
1 review
Reviewed 26 December 2013

Excellent! From the moment we stepped in in Mercus 2 we could feel the cosy atmosphere. Very kind and very professíonal staff is always there to help and you are always being met with a smile. Very tastefully decorated rooms with fresh floweers and fruit served every day. We were looking forward to the breakfast, because it is something special at Meracus 2. We would definitely recommend this place.

  • Stayed December 2013, travelled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Mira G
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
HungMeracus, Customer Service Manager at Hanoi Meracus Hotel 2, responded to this review, 27 December 2013
Dear Our Valued Guests,

It is heartening to learn that your recent and brief experience stay at Meracus hotel 2 has made us your preferred choice of accommodation in Hanoi, Vietnam. Thank you very much for your generous compliments!

It is rewarding for the whole team to realize that our level of care and professionalism contributed well towards your positive experience with us. Truly, our Chefs and F&B staff cannot be happier to know that they brought to you the special and eager feeling for breakfast they served.

We deeply appreciate what you have done for us with your efforts and significantly, your review is very valuable. On behalf of the whole staff, we give you a sincere thankfulness and wish you a New Year 2014 coming with wonderful health, fabulous joys and impressive success.

Yours in service,
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
London
Level 2 Contributor
6 reviews
6 hotel reviews
common_n_hotel_reviews_1bd8 4 helpful votes
Reviewed 22 December 2013 via mobile

An absolute gem of a hotel. Large, clean, nicely decorated rooms. Great location. Excellent service/breakfast. Very helpful staff. Overall, good value for money. Would definitely recommend this place.

  • Stayed November 2013
    • Value
    • Location
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Amanda B
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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Additional Information about Hanoi Meracus Hotel 2

Property: Hanoi Meracus Hotel 2
Address: 32 Hang Trong st, Hoan Kiem Lake | Old Quarter, Hoan Kiem District, Hanoi 10000, Vietnam
Region: Vietnam > Hanoi
Amenities:
Bar / Lounge Free Breakfast Free High Speed Internet ( WiFi ) Restaurant Room Service Shuttle Bus service Spa Suites Wheelchair access Airport Transportation
Hotel Style:
Ranked #24 of 588 Hotels in Hanoi
Price Range (Based on Average Rates): £
Hotel Class:3 star — Hanoi Meracus Hotel 2 3*
Number of rooms: 13
Official Description (provided by the hotel):
Located in Hang Trong (Hàng Trống) street, just over 600m from our Meracus 1. Hanoi Meracus Hotel 2 is at lacquer street which is also as convenient as our Meracus 1. From Meracus 2, you can easily explore the Hoan Kiem lake, the wellknown French Quarter, Saint Joseph Cathedral, Silk street (Hang Bong), Hoan Kiem (Return Sword) Lake, the historic places and many other attractions of Hanoi. ... more   less 
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