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“A Jewel in the midst of the old quarter”

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Hanoi Meracus Hotel 2
Ranked #27 of 599 Hotels in Hanoi
Certificate of Excellence
Reviewed 11 July 2014

This tiny hotel was full of delights. First and foremost the staff were delightful and sincerely took pleasure in their service. The room a large double at the front of the hotel had double paned quality windows to keep out the noise. Entering the room was sheer delight from the rose petals strewn in a lovely pattern on the bed to the beautiful fresh flower bouquet and fruit basket and even to the flowers on the bathroom vanity. The bed was delightfully soft with a fluffy duvet. The breakfast menu offered a wide range of delights from custom omelets to beautifully prepared french toast with sausages. No need to choose you could have both. But the delight was the fresh warm french baguettes and the delicious individually made Vietnamese coffee. Ahh heaven and served with a smile. The location couldn't have been better for exploring the old quarter.

Room Tip: The members of our group were in a variety of rooms and they were all happy.
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  • Stayed: April 2014, travelled with friends
    • Location
    • Sleep Quality
    • Service
2  Thank DoiSaketMan
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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578 - 584 of 957 reviews

Reviewed 10 July 2014

The rooms were beautiful. Breakfast was always tasty. The staff could not have been better and the service was impeccable. Incredible hotel located in the heart of everything Hanoi has to offer. Would definitely recommend.

  • Stayed: July 2014, travelled with friends
    • Value
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4  Thank Todd U
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 9 July 2014

This is one of the best value hotels we have visited. Location is at the center of the Old Quarter, just 10 minutes walk to the Hoan Kiem Lake. Shops and restaurants are all within walking distance. It has the price of a 3-star hotel, but the quality of the rooms, beds, amenities, food and service are 5-star. When we arrived, we were immediately offered cold towels and refreshing drinks. Ms. Laura welcomed us at the reception and explained to me the details of our reservation and the cost, so that there will be no surprises. I truly appreciate that. We booked two superior rooms. Both are very clean and well-appointed with local furniture and decoration. Beds are super comfortable, so much so that after shopping, i longed to return to the hotel to rest in their super comfortable bed. Breakfast the following day, was a big surprise! Even though it was ala carte, we were told that we could order as many food in the menu as our appetite would allow us. All the food that we ate were very good, and the presentation was excellent. The coffee was superb! It was such a relief too that most of the staff can converse in English so we got some tips where to buy souvenir items. We stayed for one night, and then we took the Halong Bay Cruise. We went back for another overnight stay. When we were escorted to the family room, lo and behold, there were about two dozen candles, balloons, a birthday card and a birthday cake. It was my birthday the day before, but they still prepared something special for me. Wow, I was truly amazed at the personalized service that the gracious staff give to their clients. I did not get the names of the two gentlemen who were at the front office, but on behalf of our family, I wish to thank of of them. I hope you will be able to maintain such high level of service, cleanliness of the hotel and very reasonable price. I will definitely recommend this hotel to friends and family.

Room Tip: If you want peace and quiet, choose the room that has no window. Superior Room has large Toilet a...
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  • Stayed: July 2014, travelled with family
    • Value
    • Cleanliness
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3  Thank CoolitManila
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
MeracusHotels, Customer Service Manager at Hanoi Meracus Hotel 2, responded to this reviewResponded 9 July 2014

Dear Our Valued Guests,

On behalf of the whole staff, we are grateful to you for the wonderful comment being presented here, which meaningfully encourages and supports us on our way of development. Reading yours, we know that we are doing the right things and our attentiveness has been well-recognized, and truly, we are touched by you also. Especially, It is our pleasure to have you with us on a special occasion. We are glad that our team has done a good job and created a pleasant suprise for you.

In addition, we thank you for recommending Meracus Hotels to your friends, family and the upcoming guests. Your truthful review is valuable not only for us, but for the ones who are looking for a smart choice of accommodation in Hanoi for an enjoyable vacation as well.
Our primary goal is fulfilling every guest’s satisfaction, accordingly we keep striving harder in order to improve both facilities and services to the best possible, and your patronage is important for us in deed.

We definitely look forward to welcoming you back to Meracus hotel 2 and bring to you another 'day for a life time' in the near future.

Yours in service,

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 1 July 2014

Very central and well located in the busy touristy part of the old Hanoi. Modern little hotel, very comfortable and good value, managed by a very kind team making sure all is well throughout our two stays. Breakfast offering quite a large choice of well prepared made to order dishes and flavors. Nice, bright and quiet room with a small terrace on the last floor I highly recommend

Stayed: April 2014, travelled as a couple
1  Thank Vieuxcool
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 30 June 2014

we had booked a standard room and were amazed by the outstanding hospitality and service of the hotel. The room had no window but was very well air-conditioned (silent!), and we even appreciated that as the room was so shielded from the busy streets outside. we slept like on clouds on the fluffy bed and the breakfast was delicious and phantastic choice. we'd recommend the hotel to anyone and always book it again!!

Room Tip: any room. if you want absolute silent room for best sleep, take the one to the back side without win...
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  • Stayed: June 2014, travelled as a couple
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1  Thank Corinna W
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 28 June 2014

Our flight was delayed at HCMC so we arrived in Hanoi almost midnight. From the first time the airport pick up service stopped at hotel front, I was really impressed by the bell boy and receptionist, they are so efficient and helpful! Check in process only took time less than 10 minutes then..we met another surprise! Our room (Deluxe Room) was decorated with balloons, flowers, candles and teddy bears!! Not only that, we also got cake for our anniversary present!!! Thank you very very much to Meracus 2 team! The room it self was clean, spacious with a very comfy bed so we can rest well. In the morning, we were also impresses with delicious breakfast, beautiful table setting and attentive staff. We stayed there for 2 night then took 2D1N trip Halong Bay that we book through Meracus 2 as well. After the trip we spent another night at Meracus 2 in different room and found that the room was even nicer from the previous one!!!! Would definitely coming back and recommend this hotel to our friends!! Keep up the good work!!!

  • Stayed: May 2014, travelled as a couple
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6  Thank Sigarfield
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
MeracusHotels, Customer Service Manager at Hanoi Meracus Hotel 2, responded to this reviewResponded 30 June 2014

Dear Our Valued Guests,

We would like to show our appreciation for taking your time to write us such an in-depth and great review on our Trip Advisor page.

We are glad to hear that you have enjoyed the true experience through our unique style, accommodation, dining and hospitality. Ensuring to satisfy our guest's needs and convenience has always been our top priority. Especially, our entire staff shares the common goal of providing exceptional service.
It is so proud that we have been selected to be your first choice when visiting Hanoi offering you the serenity you needed right in the heart of the capital.

Again, thank you very much for your kind support and we wish you and your family all the best!

Yours in service,

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 26 June 2014

I planned to stay three nights here and then find somewhere else. However, after the first night and breakfast I decided to spend three weeks instead of three nights.
Why?
Firstly the room was excellent -plenty of space, quality furniture and fittings in the bathroom, laptop, wifi and TV of course.Fresh fruit provided every day not just on the first.
The breakfast is the best I have encountered at any level of hotel. A wide range of Vietnamese and International dishes, freshly and expertly prepared, and presented, served with a smile. The staff at all levels cannot be faulted they really seem to enjoy serving you and making you feel at home. Highly recommended!

Room Tip: The back of the hotel is perfectly quiet , but I have heard some complain about early morning noises...
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  • Stayed: June 2014, travelled on business
    • Value
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Thank pagoda2014
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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Additional Information about Hanoi Meracus Hotel 2

Address: 32 Hang Trong st, Hoan Kiem Lake | Old Quarter, Hoan Kiem District, Hanoi 10000, Vietnam
Region: Vietnam > Hanoi
Amenities:
Bar / Lounge Free Breakfast Free High Speed Internet ( WiFi ) Restaurant Room Service Shuttle Bus service Spa Suites Wheelchair access Airport Transportation
Hotel Style:
Ranked #27 of 599 Hotels in Hanoi
Price Range: £41 - £81 (Based on Average Rates for a Standard Room)
Hotel Class:3 star — Hanoi Meracus Hotel 2 3*
Number of rooms: 13
Official Description (provided by the hotel):
Located in Hang Trong (Hàng Trống) street, just over 600m from our Meracus 1. Hanoi Meracus Hotel 2 is at lacquer street which is also as convenient as our Meracus 1. From Meracus 2, you can easily explore the Hoan Kiem lake, the wellknown French Quarter, Saint Joseph Cathedral, Silk street (Hang Bong), Hoan Kiem (Return Sword) Lake, the historic places and many other attractions of Hanoi. ... more   less 
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