We stayed 3 nights in total at Hanoi Serendipity. It was a bit crazy when we first got there to check in, as the lobby is narrow and there were others checking out and in. We were early anyway so we left our bags and went for a walk around the neighbourhood. Location is very handy, a street down from Hang Bong (so reasonably quiet) and a few streets from Hoan Kiem lake, close to the Cathedral. Quite a few eateries of varying standard in the immediate area with great food. Hotel room itself was more than satisfactory for the price range. Yes, the bed was a bit hard (as we found in all hotels) and the bathroom small, but the room was clean and tidy and functional for a short city stay (and the aircon worked well). Breakfast was quite ok, not a huge selection but certainly enough to get you moving in the morning. Staff were very friendly and personable - Lilly in the mornings and Henry in the evenings. Don't hesitate to ask if you need anything. Tony the manager was very helpful to us when we had a disappointing tour to Halong Bay with a company that were recommended - certainly not the hotel's fault but Tony was quick to make phone calls to sort out the problems and we were very satisfied with the outcome. We would certainly stay here again if we were to visit Hanoi again.
- Official Description (provided by the hotel):
- With 26 en-suite exclusive guest rooms, the Hanoi Serendipity Hotel offers cosmopolitan elegance and comfort to suit all needs from business to family, to leisure and adventure. Enter a world that is complete in every way. Be looked after by a dedicated and professional team who will be delighted to make your stay in Hanoi, and Vietnam, a truly unforgettable and special one. ... more less
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