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Splendid Star Boutique Hotel
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Reviews (760)
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All reviewshalong baysplendid stayold quarterrecommend this hotelhoneymoon suitequiet streetst joseph's cathedralstayed nightssmall hotelhoan kiem lakewalking distancerooms are largeamazing staffside streetsister hotelvisiting hanoithe location is perfect
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Reviewed 23 August 2014 via mobile

We are having such a lovely time in this hotel! We only stayed three days but everything was catered for, we had breakfast every morning (even when we got up later than the 10am cut off they offered to make us some because we had had a long flight) we also booked tours to halong bay and sapa through the hotel and we had the best time. After getting the night train back to the hotel early they provided us with a room to relax and shower in etc for the morning. (Even though we were not booked in) the staff were so friendly- thank you simon daisy Stacey etc!

Stayed: August 2014, travelled as a couple
1  Thank fern31
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 22 August 2014

The hotel itself is a small boutique hotel in the edge of Hanoi Old Quarter, about a minutes walk to St Joseph's cathedral. For what would be a three/four star rating based on the building itself, has been given a five star rating purely based on the helpfulness and friendliness of the staff who really made us feel at home. We were given welcome drinks and an informative talk about the attractions in the city, with a couple of maps and useful directions. We were always greeted with a smile and a 'good evening' from whomever was at reception and most notably, one of the staff went out and bought our water-puppet show tickets for us in case of the inconvenience that we walked all the way to find it sold out.
They were also very helpful and co-operative when we urgently needed to call home (England) for personal issues.
Food was good and room service was quick, so was the complimentary wifi and laptop provided in the room.
So overall a good hotel with lovely staff and top customer service.

Stayed: August 2014, travelled with family
1  Thank HelanahSmith
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 20 August 2014 via mobile

We had a very gud exellent stay in the hotel,we recieved a very warm welcome,rooms are very good,very nice sweet friendly staff,you feel at home,dont miss it if you visit Hanoi,its in the centre of city,
Sanjeev
INDIA

Stayed: August 2014, travelled with friends
1  Thank ismail a
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 12 August 2014

We stayed 3 nights in The Splendid Star Boutique Hotel and had a very nice stay. It is the perfect hotel to explore the city from as it is in an excellent location and VERY reasonably priced.

The room was clean and comfortable and well equipped (exactly like the pictures online) although we did not have much of a view out of the window - but like I said, we were there to explore the city, not stare out of the window all day! There was a variety of Western and Vietnamese food for breakfast, the portions were generous and everything we had tasted lovely.

The main thing I have to say though is that all of the staff were absolutely amazing. They were friendly and welcoming from the start and nothing was too much trouble. They gave us a map and suggested plenty of places to visit during our stay, and never failed to ask us how our day was and have a quick chat when we returned. On our final day, we needed to vacate the room by midday, however we were not being picked up for our flight until 10pm. The staff at the hotel were more than happy to look after our bags all day and invited us back to the hotel any time after 5pm so that we could use an empty room for a shower and a rest before our flight - FREE OF CHARGE.

Would definitely use this hotel again.

  • Stayed: August 2014, travelled as a couple
    • Location
    • Rooms
    • Service
Thank ratbar
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 11 August 2014

Everything was so good here! We were in a Honey moon apartment, and what is on the pics are the same! From the room, till the service we were satisfied! We are not able to complain about anything! Simon is extremely helpful guy, you can trust him, he is a good face of this place!

Room Tip: We have booked a honeymoon room and it was so magnificent!
  • Stayed: July 2014, travelled as a couple
    • Sleep Quality
    • Rooms
    • Service
2  Thank Lona014
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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