Their only goal seemed to be that we were happy with our stay... and indeed did they succeed. Form the beginning they offered us the option to arrange a car to pick us up at the airport, for a price that seemed reasonable. We arrived quite early in the morning after a long, long flight and even in it was way before check-in time, we were given a complimentary breakfast and the chance to have a shower in an empty room. We booked our trips through them and they kept part of our baggage there while we were gone (Halong and Sapa). Sure they earned their commission for the trips.
Also, rooms were big and nice, and extremely clean. If I ever return to Hanoi, there's no way I'm staying anywhere else.More
- Free Wifi
- Breakfast included