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“Great place in the heart of old Quarter in Hanoi!”

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Calypso Suites Hotel
Ranked #43 of 588 Hotels in Hanoi
Certificate of Excellence
Grimaud, France
Level 5 Contributor
57 reviews
12 hotel reviews
common_n_hotel_reviews_1bd8 25 helpful votes
“Great place in the heart of old Quarter in Hanoi!”
Reviewed 11 February 2014

What a greeting! From pick up at the airport to arrival at the hotel. Everything was perfect to make our 3 days stay in Hanoi a memorable one! Thanks to each individual of the amazing staff! The room was quiet and so clean with attention to details and the complimentary fruits, tea, coffee and water. The location is in the heart of the old quarter a few steps away from the lake and incredible shops and best street food places to eat! Upon our return just before we flew out, we got a lovely surprise: an upgrade. Thank you again! You are the best! Breakfast was delicious and plentiful and Mai took incredible good care of us! Make sure you try this little hotel!

Room Tip: We had a quiet room in the back.
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  • Stayed February 2014, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Mailotuszen
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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908 reviews from our community

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Rating summary
  • Location
  • Sleep Quality
  • Rooms
  • Service
  • Value
  • Cleanliness
Traveller tips help you choose the right room.   Room tips (167)
Date | Rating
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  • Chinese (Simplified) first
  • Danish first
  • Dutch first
  • English first
  • French first
  • German first
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English first
London, United Kingdom
Level 4 Contributor
34 reviews
28 hotel reviews
common_n_hotel_reviews_1bd8 22 helpful votes
Reviewed 11 February 2014

Calypso Suites is a boutique hotel in the Hoan Kiem District of central Hanoi. As previous reviewers have stated, the hotel is set away from the busy, noisy streets, down a small side road, which means that the hotel rooms are quiet and peaceful. The hotel itself is spotless, and simply but tastefully decorated. The rooms are comfortable. Breakfast is generous and good quality.

However, the best part of our stay at Calypso Suites was by far the hotel staff, who couldn't have been more friendly, welcoming or helpful. The reception staff could not do enough to help us, booking tours, pointing us towards the main sights and attractions, and arranging transfers and taxis. The restaurant staff at breakfast time were also incredibly polite and charming each day.

Before arriving in Vietnam, I booked a package deal directly with Calypso Suites, which included airport transfers, 2 nights B&B, and a 1 night tour of Halong Bay. The package was competitively priced and made life much easier as it meant I didn't have to organise each element myself. I would recommend this option to those visiting Hanoi for the first time. They also organised a street food tour for us (with Vietnam Awesome) which was a great experience.

Overall, this was a wonderful hotel with fantastic staff and service I would happily stay here again.

  • Stayed January 2014, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank joegriff
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Vancouver, Canada
Level 2 Contributor
7 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 4 helpful votes
Reviewed 10 February 2014 via mobile

Excellent all around - location, pick up services, quality / cleanliness, helpful staff, beautiful rooms, excellent breakfast meals, help you get tour / sightseeing tickets etc. Small comforts include - free water bottles every day, snacks, arranging tours, excellent rooms. Highly recommend this hotel!

Stayed February 2014
Helpful?
1 Thank AquariusPurple
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Berlin
1 review
Reviewed 7 February 2014 via mobile

Excellent and truly friendly Service from the start, making us feel well kept
from the very first moment of our 3 days stay in the lovely Old District of Hanoi - OMG, what a challenge to anticipate the pulsating traffic at any time! The Hotel Crew was so nice to give us a compact briefing along with the welcome drink, hence without it you are clearly lost.
Beautiful Food, Waitresses, and tastefully arranged, super clean rooms.
Warmly recommending this place and definitely coming back to Calypso!
Sunny greatings from Ko Lanta, Krabi, Thailand

Cam o'rn

Michael Burk,
Berlin, Germany

Stayed January 2014, travelled with friends
Helpful?
Thank Jan Michael B
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Saigon
Level 1 Contributor
3 reviews
common_n_hotel_reviews_1bd8 2 helpful votes
Reviewed 7 February 2014

It is the staff that set this hotel apart from other hotels I have stayed at.

Super personal. Super friendly. Super helpful.

While I have lived in Hanoi before, the staff were still keen to share lots of tips with me about bargaining, taxis etc. For any traveller new to Hanoi, those tips would have been great to ensure that your time in this awesome city was equally awesome from teh start to the finish.

Highly recommend.

  • Stayed January 2014, travelled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Phil_Johns
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Nürnberg
Level 5 Contributor
59 reviews
22 hotel reviews
common_n_hotel_reviews_1bd8 46 helpful votes
Reviewed 7 February 2014

We stayed in the hotel for 4 nights. Attracted by the number 1 at tripadvisor we were looking forward to our stay. However we did not find anything that is beyond an average to justify this ranking. We had a family suite, which seemed to me more like a deluxe bed-room but with an additional bed squeezed in. The room itself smelt not right, it felt like it was constantly damp. Also the bathroom was neither big, nor luxurious, nor did it look like anything to justify a 4 or 5 star rating here.
Breakfast was nice. They offer fresh eegs. Juices are not fresh and tasted diluted.
The staff is very friendly and helpful.

  • Stayed February 2014, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
5 Thank kami_997
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
sam d, General Manager at Calypso Suites Hotel, responded to this review, 8 February 2014
Dear. Kami_997,

We are truly grateful for your feedback and thank you very much for sharing your experience at Our Calypso Suites Hotel on Tripadvisor.

We regret that you had issues with our hotel room. We are sincerely sorry for the inconvenience caused and will have my team follow up on this.

We wish that you could share any of your issue with our team while you stay at our hotel so we can understand each other. As you visited on Lunar New Year in our country and you arrived very late at 2am in the morning so our staff did not have time to tell you what you should do and what you should not do in Hanoi. We know that you would be very tired so we let you come straight to your room. We tried to follow up your plan but on our new year time, all the shops, markets, museums closed so you can not have what you are expecting.

We also have to store all the dairy, food and fruits for the long week of new year so it will not as fresh as normal day .

Kindly note that , as our hotel policy for the last minute cancellation, we will charge one night , but when you cancelled the room one day before , we did not charge any money from you as you said you have to change your plan. Life is unpredictable and it is our new year, we did not want to bring any unpleasant to our guest even it not holiday.

We always try our best to have a better service everyday, even it is new year, all other people stop working for holiday, but our job is to be at your service all the time.

We do hope that you can understand for us for the inconvenience caused as we informed you before that the service in our new year time is not very good .

We are happy to know that our staff even worked in the new year time but still make you be happy , it is a part of our hotel service .

The new year is over , We ensure that the service and all the issue mentioned on the review will not be happen again .

Once again, we are very much appreciated for your kind feedback and do hope to have other chance to be your service again in the near future .

Sincerely,
Mr. Kevin
Customer Service Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Zurich, Switzerland
Level 3 Contributor
17 reviews
12 hotel reviews
common_n_hotel_reviews_1bd8 8 helpful votes
Reviewed 7 February 2014

Calypso Suites is a great hotel. The people at the reception are very friendly and always knew who we were and which tours we booked. We had a room at the top floor with a nice view over the old quarter and the Hoan Kiem lake. Breakfast was really good. The hotel organized the airport transfers and a 2 Day Tour to the Halong Bay for us. Both was great and especially the Halong Bay Tour was amazing. In Addition they gave us good informations about the sights which are interesting. So, we can highly recommend this hotel.

  • Stayed February 2014, travelled with friends
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank Steffi_145
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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Additional Information about Calypso Suites Hotel

Property: Calypso Suites Hotel
Address: 11E Trung Yen Lane, Dinh Liet Street, Hoan Kiem District, Hanoi 100000, Vietnam (Formerly Calypso Legend Hotel)
Region: Vietnam > Hanoi
Amenities:
Bar / Lounge Business Centre with Internet Access Restaurant Room Service Shuttle Bus service Suites Wheelchair access Airport Transportation
Hotel Style:
Ranked #43 of 588 Hotels in Hanoi
Price Range (Based on Average Rates): £
Hotel Class:3.5 star — Calypso Suites Hotel 3.5*
Number of rooms: 22
Official Description (provided by the hotel):
Located in the heart of Hanoi old quarter, just 3 minutes from Hoan Kiem Lake, night market & Dong Xuan Market. The hotel location is very convenient for its guests with nearby shopping and also sight seeing. There are many restaurants to choose from in the same location too. You will have an enjoyable and great time in Hanoi. ... more   less 
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