Hotel is self-ranked as 4-star. More like 2.5 to 3. The overall feel is that they stayed in a Hilton once and are trying to emulate it, but in the cheapest way possible.
The building design is "1990 modern", but is in need of some updating. Looks worn. Thin bedding and towels. Hard mattress. No hot water some days. Power goes out in Hanoi often, but the hotel has a generator.
Not a great location for restaurants or shops. VimiMart across the street for incidentals, drinks, snacks, but not a great selection of fresh food.
About 6km from Old Quarter, so expect to pay 70-80,000VND for a taxi.
Wired and wireless Internet included, slow but worked.
Included breakfast was mediocre. Terrible coffee. Mostly Asian foods at breakfast. They do have an egg/omelet station and some baked goods. Lunch buffet also mediocre. Did not try dinner service or food to order. "Eating local" much tastier and cheaper, but not as convenient. You won't starve staying here, but venturing out and trying local foods better.
Ridiculously expensive laundry service for Asia, same price as a North American hotel.
Sauna/Massage in the basement is reasonably priced. A bit seedy. Pool is fine, nothing special.
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