We have traveled to many locations around the world and have stayed at a variety of hotels from 2 star to 5 star hotels. This hotel given its perfect location in the old quarter of HaNoi worked perfectly for us.
The hotel was impeccably clean and the rooms well appointed. Beautiful bathroom with lots of hot water for showering. An important aspect when traveling is the front desk and their customer service. I have to say that the front desk was as if you were at a 5 star plus hotel. The manager and staff were hands down the best we have ever stayed at. We wanted to arrange a private tour during tet week. The girl at the front desk immediately called the manager (at home) while we were waiting and within a couple hours it was all arranged. Gosh I wish I could remember the managers name as he was always smiling, warm and welcoming. He was at the hotel in the mornings and late into the evenings. A definite asset to this hotel for guests. He asked how our day was, how we enjoyed the tour, helped us with directions and gave us insight into their culture.
A true pleasure the stay at the Hong Ngoc Dynastie Hotel and thank you for your fabulous customer service ethics. Two thumbs up to the front desk....unbelievably amazing!!
The only aspect they could improve on is the breakfast.
- Official Description (provided by the hotel):
- Bienvennue a Hong Ngoc Dynastie! Established in 1994, Hong Ngoc Dynastie was the first hotel of the Hong Ngoc hotels group and has quickly become one of the veritable icons in the local hospitality industry. Its prominent location on one of the 36 famous old streets – ‘Hang Manh’ (used to make and sell bamboo curtains), set a mere ten minutes from both Hoan Kiem lake and the Hanoi Opera House, makes it the preferred hotel of choice for many. With an enchanting Indochine concept, our hotel is where you can enjoy an exclusive experience of the old Hanoian lifestyle – a flashback of an historical period: late Nguyen Dynasty and early French protectorate. Boasting some 50 lavish guest rooms, each a harmonious blend of Vietnamese traditional architecture and modern facilities, they are equipped with comprehensive amenities and a panoramic view of the city. Bringing out the shopaholic in you, Hong Ngoc Dynastie is conveniently located near the bustling Hang Bong and Hang Dao Street, famous with myriad of shopping and entertainment complexes, in close proximity to the largest night market. Otherwise, invigorate your body, mind and soul with our indoor facilities including a business center, a fitness and spa center, steam and sauna room... A smorgasbord of food and beverage offerings is available throughout the hotel. With style and our excellent service we promise relaxation in discreet luxury. ... more less
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- Also Known As:
- Hong Ngoc 1 Hanoi
- Hotel Hong Ngoc 1