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“Great Experience!”
Review of Golden Cyclo Hotel

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Golden Cyclo Hotel
Ranked #443 of 581 Hotels in Hanoi
1 review
common_n_hotel_reviews_1bd8 1 helpful vote
“Great Experience!”
Reviewed 16 June 2014

The hotel staff were so accommodating and friendly towards our entire group. They always seemed ready to help any of us no matter what. The hotel manager was so sweet to us as well, she would come and talk with us almost every day to see how we were doing and how the ESL camp was going. The Hotel staff were great for making sure that we had the best experience possible in Hanoi.
The Hotel was very comfortable as well. Many of us did have to change rooms for one reason or another, but they always managed assist us right away.

  • Stayed June 2014, travelled with friends
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank Kim F
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Golden C, General Manager at Golden Cyclo Hotel, responded to this review, 18 June 2014
Dear Ms Kim,

My warmly greetings from Golden Cyclo Hotel Hanoi Vietnam!

I am very happy to hear from you.
Thank you so much for your time to share your experiences of your stay at our hotel on tripadvisor. Our great honor of take care the group's stay during the ESL camp in Hanoi. On behalf of the hotel staff I would like to send our best wishes to you and the group. We are here longing to seeing you again!

Ms Jennifer Do
Operation Manager
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610 reviews from our community

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Rating summary
  • Location
  • Sleep Quality
  • Rooms
  • Service
  • Value
  • Cleanliness
Traveller tips help you choose the right room.   Room tips (60)
Date | Rating
  • Chinese (Traditional) first
  • Chinese (Simplified) first
  • Dutch first
  • English first
  • Finnish first
  • French first
  • German first
  • Greek first
  • Italian first
  • Japanese first
  • Korean first
  • Norwegian first
  • Polish first
  • Portuguese first
  • Russian first
  • Spanish first
  • Swedish first
  • Vietnamese first
  • Any
English first
Calgary, Canada
Level Contributor
3 reviews
Reviewed 13 June 2014

There was 12 of us that were teaching an ESL camp down the street that stayed at the Golden Cyclo from June 1 - 6. The location was perfect for what we needed. The staff were outstanding and all of them put in the extra effort to make us feel welcomed, especially the hotel manager who stopped by daily to talk with us. It is located amongst a bunch of shops and if you need to exchange money there are several locations nearby. We felt very safe walking the street, even at night.

Some of the team members had some problems in their room that could not be addressed by staff right away so they were moved to a different room.

Air conditioning worked great and was really appreciated coming in from a +38 C temp that felt like +45 C because of the humidity.

Good variety of food set out for breakfast including omlets which was included in our price and we ate multiple meals off the menu during the week, both lunch and supper (same menu for both meals)

Some of the team are planning to return next year and they will be staying at the Golden Cyclo again.

Greg from Calgary, Alberta, Canada
Team Leader

Room Tip: Ask for a room that is away from the street speakers. We were woken up every morning by the announc...
See more room tips
  • Stayed June 2014, travelled with friends
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank G F
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Golden C, General Manager at Golden Cyclo Hotel, responded to this review, 17 June 2014
Dear Mr Greg,

My warmly greetings from Golden Cyclo Hotel Hanoi Vietnam!

I am very happy to hear from you, it means you have been home safely and everything is good. Thank you so much for your time to write your nice comments on our hotel service. It was so hot while you were here. I know it is not so easy for the group to suffer from the hot. My daughter talks a lot about her English camp. She loves and misses all of you.

On behalf of the hotel staff and my daughter I would like to send the best wishes to the group and we are longing to seeing you here again!


Thank you!
Ms Do Thi Khanh
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Singapore, Singapore
Level Contributor
3 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 3 helpful votes
Reviewed 11 June 2014

We picked this hotel because it is away from the crowded old quarters, which is very noisy and busy... yet not too far away, just a short 5 mins walk.

Rooms are very big and very clean. We had a family suite which is very comfortable for a family of 3.

The best part of Golden Cyclo is their service staff. All of them are so helpful and warm, you can feel the sincerity. On the day of our check-out, as our flight was quite early and need to leave at 5am, the staff took the trouble to pack breakfast for us! We were so touched!

if you are going to Hanoi, look no further, just book yourself a room at Golden Cyclo...

  • Stayed June 2014, travelled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank IvanLohPL
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Golden C, General Manager at Golden Cyclo Hotel, responded to this review, 5 July 2014
Dear Mr/Ms IvanLohPL


My warmest greetings from Golden Cyclo Hotel Hanoi Vietnam,

Thank you so much for sharing your experience of your previous stay at our hotel.
We are all pleased to hear that you enjoyed your stay with us.
I will share your feedback with our team and this will serve as an encouragement to all of us as we continuously strive to improve our services.

We are looking for your next stay at our hotel.

Sincerely yours.

Ms Jennifer Do
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Hanoi, Vietnam
Level Contributor
15 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 9 helpful votes
Reviewed 7 June 2014 via mobile

I spent one hight at Golden Cyclo recently. It's a very nice hotel with great location, but most importantly: a super comfy bed, good aircon, quiet room and a fair breakfast. Very helpful staff, especially Ms Ngoc, who was on nightshift that night I checked in. The receptionist however, was totally clueless and didn't understand anything I said. Ah well. If you're spending a few days in Hanoi, this is the hotel for you.

Stayed May 2014, travelled solo
Helpful?
2 Thank Jellebo T
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Golden C, Tổng giám đốc at Golden Cyclo Hotel, responded to this review, 10 June 2014
Dear Jellebo T

Thank you for taking the time to leave this review of your stay. We're glad you found the hotel room comfortable and the front desk staff friendly. I do apologize about the staff. We would like to speak with you further about this matter and hope you will contact our Guest Relations Manager at dos@goldencyclohotel.com at your earliest convenience. We look forward to connecting with you soon.

Jennifer DO
General Manager
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Shanghai, China
1 review
common_n_hotel_reviews_1bd8 1 helpful vote
Reviewed 21 May 2014

From the website I saw it is a nice hotel. Once come, it is really a nice hotel, big space, clean room and prefect service, especially the beautiful girl--Ngoc, her sweet smile and nice service impressed all of us. My colleague was joking that she is the best choice to be a wife. Good hotel for recommendation.

  • Stayed May 2014, travelled on business
    • Value
    • Location
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    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank Luson L
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Golden C, Tổng giám đốc at Golden Cyclo Hotel, responded to this review, 10 June 2014
Dear Luson L

We're so glad that your stay with us was such a great experience. We are honored you chose to spend this monumental occasion with us and happy to hear that our staff made such a great impression. We hope to welcome you back again.

Best Regards,

Jennifer Do
General Manager
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Oslo, Norway
Level Contributor
3 reviews
common_n_hotel_reviews_1bd8 2 helpful votes
Reviewed 18 May 2014

We arrived in Hanoi as the first stop in our Vietnam-trip, without having booked a hotel. There are a lot of hotels in Hanoi at cheap prices, so we thought that wouldn´t be a problem. We had checked out the Golden Cyclo in advance, and went to the tourist information at the airport to help us call them and help us with transportation. Even though we had been advised not to do this, it seemed convenient. Don´t do that! They "helped" us choose another hotel and get a cab, and we ended up paying way more for both the hotel and taxi than we needed.

We luckily only booked one night at the other hotel, and quickly moved to The Golden Cyclo. The Golden Cyclo is nicely located in the old quarter, with walking distance to the food/shopping/bar-streets. The hotel was a little more expensive than other hotels we had looked at, but well worth it. The staff was very helpful, and gave informal and good advice on sights and activities, without trying to sell you a tour or a package that they would make money of. The hotel is pretty new, and the rooms very nice (we stayed in the smallest one) and clean. Breakfest was great, and if you feel like it they even have a training room.

Would most definitely stay here again!

  • Stayed April 2014, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank Per S
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Golden C, Tổng giám đốc at Golden Cyclo Hotel, responded to this review, 10 June 2014
Dear Per S

Thank you for this review of your stay. We're glad you enjoyed your time with us.We look forward to your next stay with us!

Best Regards,

Jennifer DO
General Manager
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Melbourne, Australia
Level Contributor
15 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 5 helpful votes
Reviewed 9 May 2014 via mobile

We stayed at this hotel for 7 nights and have no complaints at all from our stay.

The beds are so comfortable, good air conditioning, good quality toiletries and a spacious shower.
I was very impressed with the room services. We would leave all sorts of random things laying around on the dressers, and leave shoes laying around on the floor (as you do when on vacation), and when we'd return to our room, everything was sorted out nicely in the neat little row, very cute!

The breakfast buffet was delicious, with so much to choose from - with both western food and Vietnamese food.

The staff were very sweet and helpful, always willing to help with booking tours and giving directions. There were even instances when we'd be waiting for a tour in the lobby, and our transfer was running late, and the staff offered to call up the tour company to see what the hold up was. We were also always offered juice and water while waiting in the lobby.

Lovely hotel, and lovely staff! Would definitely recommend.

Stayed May 2014, travelled as a couple
Helpful?
1 Thank Lisa-Katee
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Golden C, General Manager at Golden Cyclo Hotel, responded to this review, 12 May 2014
Dear Lisa-Katee

Thank you for sharing your fabulous feedback! You please our staff more and we are so greatful you specifically mentioned some of our talented colleagues.
Should you be back in the city, we would all be thrilled to welcome you again.

Jennifer DO
General Manager
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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Additional Information about Golden Cyclo Hotel

Property: Golden Cyclo Hotel
Address: 36 Ha Trung Str, Hang Bong Ward | Hoan Kiem District, Hanoi 100000, Vietnam
Phone Number:
Region: Vietnam > Hanoi
Amenities:
Bar / Lounge Beverage Selection Business Centre with Internet Access Fitness Centre with Gym / Workout Room Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Restaurant Room Service Airport Transportation
Hotel Style:
Ranked #443 of 581 Hotels in Hanoi
Price Range (Based on Average Rates): £
Hotel Class:4 star — Golden Cyclo Hotel 4*
Number of rooms: 62
Official Description (provided by the hotel):
Golden Cyclo Hotel is located very near the historic area, the beautiful scenic of Hanoi. Almost all rooms have windows, airy space & are designed in harm based on source of inspirations from nature. Hotel services: Restaurant open from 6:00 to 22: 00. Happy hour time from 15: 00 to 17: 00 (offer free tea, coffee, snack, fresh fruit...). Free Wifi in all rooms & public area. Free gym. Travel desk. Friendly, helpful and professional team. ... more   less 
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