This hotel is a perfect choice for your stay in Hanoi. The staff are really friendly and helpful. I had a chat with them almost every other day and got a lot of information about Hanoi and also the life in Hanoi. My friends and I were there for 10 days and every time we needed something or had some problems, the staff were there and ready to help. The room is clean, the bed is very comfortable. Also there are a lot of international tv channels. And the most important thing for me is Wifi throughout the hotel, which is good for us. The highlight part for me is breakfast. You won't have the same menu everyday. Today you have this for breakfast, tomorrow you have that. So, it is not boring at all!!
Besides, the hotel locates in a very good location. Restaurants are very near. The access to the Lake and park and shopping/walking streets is very easy. You can walk there without any problem.
I'm very impressed.