This hotel has gorgeous, airy rooms and a great free breakfast. Four of us were traveling together and we booked a family room here a few days ahead of when we were going to stay. We were very excited as we were shown our room, a huge room full of natural light, two big beds and a very nice shower. We went to Halong bay for 3 days and upon our return to Hanoi, we headed straight here to check in. The guy who had worked with us when we booked looked a little scared to see us--turns out he was! He had given our room to another couple while we were gone and the hotel was full now. We had paid a deposit and watched him write our booking down in their calendar. He tried blaming it on his coworker, but we were just assuming that they found someone who would pay a higher price. The next hour consisted of us being run around the area, shown rooms in other hotels we could have for the same price. None compared to what we were supposed to have, but we took a room at the Aquarius Hotel (a nice place). For the free breakfast, we still had to walk to the old hotel though.
For us, it was a frustrating experience and we felt pretty cheated. The hotel itself seems fantastic, though, and the woman working there who helped us was excellent. She wasn't there the day we booked, but she ensured we got our free breakfast and came over to Aquarius to help us check out.
- Official Description (provided by the hotel):
- Hanoi New Hotel is favorably situated in the heart of Hoan Kiem as well as Hanoi city. The hotel is also very easily accessible on foot from the central train station nearby. There are corporate and banking offices in the neighborhood suited for the needs of business travelers, and many tourist spots are just a few minutes walk or drive away. Popular attractions nearby include Hoan Kiem Lake, Ngoc Son temple, Water Puppet theatre, French Old quater... ... more less
- Reservation Options:
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